Note fondée sur 636 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 févr. 2024
The property was very hard to find, even using Google Maps.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
par un voyageur
Publié le 18 févr. 2024 sur Expedia
We got to our room and the windows were open with 18 degree temperatures. Couldn’t adjust temp in room with heat. Bed is hard and uncomfortable. Front desk was unfriendly. Noisy neighbors.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Taylor, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping and maintenance team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you, but we regret this was not in your case, and we shall discuss this so this lapse in service is not repeated. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
par un voyageur
Publié le 12 févr. 2024 sur Hotels
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Awesome staff
par un voyageur
Publié le 8 févr. 2024 sur Expedia
When I checked in, the person helping me was slow, distracted by things going on in the room behind the check in desk. The elevator hadn’t been cleaned in sometime. The floor was very dirty as were the walls. I found plastic wrappings on the floor in my room on the floor. The WIFI password wasn’t listed anywhere, I had to call 3 times for anyone to answer the phone. If there had been rooms available anywhere else I would have asked for a refund and left. I travel quite a bit and don’t expect perfection, but this experience was one of my worst!
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Nancy, We sincerely apologize for the numerous issues you encountered during your recent stay. It's disappointing to hear about the slow check-in process, the cleanliness concerns, and the difficulties accessing the WiFi password. We understand the frustration these situations caused and are genuinely sorry for falling short of your expectations. Your feedback is invaluable, and we'll address these issues promptly to improve our services. We appreciate your understanding and patience, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management
par un voyageur
Scarey
Publié le 8 févr. 2024 sur HotelsBeds were not made and moved to another room. Lights were flickering, refrigerator was rusty and hair all over sink. We cancelled and left quickly. My kids were scared.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Kelly, We deeply apologize for the distressing experience you encountered during your stay. Your comfort and safety are our top priorities, and we regret falling short of your expectations. We take your feedback seriously and will promptly address these issues to prevent recurrence. We understand your decision to cancel your stay and are genuinely sorry for any inconvenience you and your family caused. Your satisfaction is important to us, and we would appreciate the opportunity to make it right if you choose to give us another chance in the future.Sincerely,Hotel Management
par un voyageur
Publié le 3 févr. 2024 sur Expedia
Not amazing...dated, small bathroom, had a challenge with our thermostat & grab & go breakfast was less than expected, but room was clean enough & felt safe, which are my priorities. Fair priced for what you get.
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Dale, Thank you for taking the time to give us feedback about your recent stay. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management
par un voyageur
Nah.
Publié le 3 févr. 2024 sur HotelsThere wasn’t anyone at check in for about 5 minutes. The building smelled like both cigarette and pot mixed. The bed was hard as a rock and we slept on top. The room looked old and just hap hazardly put together. The paint color made everything look dirty
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Matthew, Thank you for taking the time to share your experience with us. This level of detail is essential for us to know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are disappointed to hear that we fell short of delivering the fantastic experience guests have come to expect. We appreciate the constructive criticism and will constantly work towards meeting the expectations we proudly set for each of our guests. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
par un voyageur
Publié le 2 févr. 2024 sur Hotels
