Ratings based on 213 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Luisa Fernanda - Guest Service, Hotel Management
Apreciado Sr Diego, reciba un saludo por parte del equipo de 93 Luxury Suites.Muchas gracias por tomarse el tiempi e calificar nuestro servicio, para nosotros es muy importante. Quisieramos saber en que debemos mejorar para que su experencia con nostros sea 10/10. Feliz tarde.
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Luisa Fernanda Rojas -Guest Servive, Hotel Management
Estimada Sra Milena, muchas gracias por su tiempo de calificar su exprriencia en 93 Luxury suites, le enviamos un caluroso abrazo y esperamos tenerla de vuelta pronto.Feliz tarde!
by A traveller
Perfect but A/C was via a vent to the hallway
Posted Feb. 26, 2024 on HotelsWe had rented a deluxe suite. Everything was perfect, clean and comfortable, well equipped kitchen, nice bathroom with a large walk-in closet, two toilets.
The only slightly uncomfortable thing was that for some reason, our kitchen had a narrow vertical vent opened at the hallway of the building. On the floor only two of 7 apartments had this vent. Due to this, everything we talked about in the kitchen and living room could be clearly heard in the hallway by anyone. Also, when the neighbors came back from somewhere, going from the lift to their door, we could hear everything clearly as if it was in the apartment.
Luckily, in the bedroom these noises could not be heard.
Since neighbors coming and going happened rarely and we did not spend much time in the apartment during the day, this noise was not a big issue. I gave the highest rating because everything else was perfect and the vent issue is structural and cannot be changed.
I suspect that the vent was there because the apartment had no air-conditioning - no heating and no cooling.
Comment from Hotel Management
Mar. 3, 2024 by Luisa Fernanda - Guest Service, Hotel Management
Dear Guest,We want to extend our sincerest appreciation for taking the time to leave us feedback about your experience at our hotel. Your comments are invaluable to us as they help us continually improve our services to ensure we provide the best possible stay for all our guests.We are saddened to hear that the noise in your room affected your stay with us, and we are taking steps to address this issue to ensure that future guests are not similarly impacted.We hope to have the opportunity to welcome you again, and make your experience at 93Luxury Suites truly unforgettable.Best regards,
by A traveller
Posted Feb. 14, 2024 on Expedia
We arrived early and our room wasn’t ready which is fine. We left for the day to explore Bogota and arrived back to a nasty lady working at the desk. She had zero interest in helping us. We didn’t have room keys and she told us they were out. Communication at the hotel leaves little to be desired
Comment from Hotel Management
Feb. 15, 2024 by Luisa Fernanda Rojas- Guest Service, Hotel Management
Dear Mrs. Jeniffer,On behalf of 93 Luxury Suites, please accept our sincerest apologies for the unpleasant experience you had during your stay at our hotel. We deeply regret that you experienced unfriendly and unhelpful service from our reception hostess.It is unacceptable to us that you were received in a manner that did not meet our standards of customer service. We take your feedback very seriously and want to assure you that we are taking immediate steps to address this issue and prevent it from happening again in the future.We sincerely hope to have the opportunity to welcome you back to our hotel and show you that your previous experience is not indicative of our usual level of service.Thank you for taking the time to share your experience with us. Your feedback is very important as it helps us improve our service standards.
by A traveller
Posted Feb. 7, 2024 on Expedia
Great location and Friendly Staff but this is a basic residential apartment building. There is zero sound proofing with lots of noise when crying babies barking dogs. The sofas were unusable cheap foam so the only sitting option were the counter stools. the Best Western across the street is 1/3 the price and MUCH nicer.
Comment from Hotel Management
Feb. 9, 2024 by Luisa Fernanda Rojas -Guest Servive, Hotel Management
Dear Guest,We want to extend our sincere apologies for the unpleasant experience you had during your stay at our hotel. We deeply regret not meeting your expectations and that your comfort was compromised.We understand the importance of providing a quiet and comfortable environment for our guests, and we are deeply sorry that you experienced issues with noise and comfort in your room. Please know that we take your feedback very seriously, and we are taking immediate steps to address these concerns.We genuinely appreciate your feedback as it helps us identify areas for improvement and ensures that we can provide quality service to all our guests.Thank you for bringing these matters to our attention. We value your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,
by A traveller
Posted Feb. 5, 2024 on Expedia
The staff was so friendly and helpful. The room was comfortable. Our stay was exceptional.
Comment from Hotel Management
Feb. 5, 2024 by Luisa Fernnada Rojas- Guest Service, Hotel Management
Dear Mr Christophe, thank you for your comments. We are delighted to hear that your stay at the hotel was exceptional. We look forward to welcoming you again at 93 Luxury Suites.Sincerely,
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 26, 2024 by Luisa Fernanda -Guest Service, Hotel Management
Apreciado Sr.Robet;Nos complace enormemente saber que su estadía en 93 Luxury Suites fue satisfactoria en todos los sentidos. Su felicidad durante su visita es nuestra máxima prioridad. Esperamos tenerlo nuevamente en 93 Luxury Suites!Cordialmente,
by A traveller
Posted Jan. 14, 2024 on Hotels
Comment from Hotel Management
Jan. 25, 2024 by Luisa Fernanda -Guest Service, Hotel Management
Apreciada Sra. Lesly, nos agrada saber que su estadía fue 10 sobre 10, esperamos tenerla nuevamente en 93 Luxury Suites y poder seguir brindándole u excelente servicio. Cordialmente,
by A traveller
Posted Jan. 13, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by Luisa Fernanda - Guest Service, Hotel Management
Apreciado Huésped! es un honor para todo el equipo de 93 Luxury Suites saber que su estadía con nosotros fue de su agrado. Esperamos tener la oportunidad de volverle atender pronto en esta su casa 93Luxury Suites.Cordialmente
by A traveller
Posted Nov. 25, 2023 on Expedia
Comment from Hotel Management
Feb. 5, 2024 by Luisa Fernanda - Guest Service, Hotel Management
Dear Mr Jameel, thank you for taking the time to rate your stay at 93 Luxury Suites. It is crucial for us to know about your experience with us. We look forward to having you as our guest again at 93 Luxury Suites.Sincerely:
