Note fondée sur 673 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A good place to stay
Publié le 2 déc. 2022 sur HotelsA very welcoming and friendly staff, a spacious room, a good bed and soft pillows, top.
Commentaires de Gestion de l’hôtel
2 déc. 2022 par Manager, Gestion de l’hôtel
Hello Eric,We appreciate that you've taken the time to share with us regarding our staff and also our bed. We appreciate you taking the time to share your experience.
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Julie! Thank you for choosing to stay with us and for sharing your feedback! We appreciate your rating of 8 out of 10. While we're glad to hear you had a positive experience overall, we're also keen to learn how we could have made your stay even better. Your insights are invaluable to us, and we hope to have the opportunity to exceed your expectations in the future.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Front desk staff is very nice. The place seems quiet, and good enough for an overnight stay. Everything seemed clean. The building is aging and it shows. Everything is older and hasn't been updated for quite a while. The mini fridge is loud.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jessica! Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you had a positive experience overall and that you found our front desk staff to be very nice. We appreciate your feedback regarding the condition of our building and the age of our facilities. While we strive to provide a comfortable and enjoyable experience for all of our guests, we understand that our property may show signs of aging. Please know that your feedback is important to us, and we will certainly take it into consideration as we continue to make improvements and enhancements to our property. We apologize for any inconvenience caused by the noise from the mini fridge in your room. Your comfort is important to us, and we will investigate this matter further to ensure that corrective action is taken to address this issue. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for another stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.
par un voyageur
Publié le 2 mars 2024 sur Expedia
Room was not very clean. Carpet was dirty and toothpaste on bathroom vanity. Short wall by bed had something disgusting on top of it and shower curtain did not keep water from getting on the floor
Commentaires de Gestion de l’hôtel
3 mars 2024 par Manager, Gestion de l’hôtel
Hello Jeanette,We appreciate your feedback and apologize for the inconvenience you experienced. We encourage guests to reach out to our management team directly to address any concerns during their stay. Thank you for bringing these issues to our attention.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
It was easy to get to, nice room.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Sandra! I'm glad to hear that you found the location convenient and enjoyed your room. If there's anything else we can assist you with or if you have any feedback on how we can make your experience even better next time, please let us know. We're here to help!
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Comfort hotel was just fine but I purchased the reservations on hotel.com. Did not know that I couldn't be a local and use the hotel. I used a gifts card, i hope i can get the money back. Also we were told we could get a Veterans discount when we had to repay for a new room. but didn't get that discount. And we're told the next day that they dont do them.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Manager, Gestion de l’hôtel
Hello tessa, We are glad you found Comfort Hotel satisfactory during your stay. We recommend reaching out to the hotel directly for any refund inquiries related to your booking through Hotel.com. For information regarding discounts, please contact the hotel's management as policies can vary. We appreciate your feedback and hope to welcome you back soon.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
The property is always clean and the staff is friendly and efficient. Rooms are showing wear.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Manager, Gestion de l’hôtel
Hello Kathy,We appreciate your kind words about our cleanliness and staff. We'll share your feedback about the room conditions with our team for improvements. Should you need further assistance, please contact our management directly.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Thank you for putting us up for the night and being so polite and helpful.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Julia,We are delighted to hear that you had a positive experience during your stay with us. Our team always strives to provide excellent service to all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. We hope to welcome you back in the future.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
I will NEVER use Expedia again....
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Tina,We regret to hear about your experience. Your feedback is crucial, and we encourage you to reach out to our management team directly to address any concerns.
par un voyageur
Do not stay here!
Publié le 19 févr. 2024 sur HotelsThr room was disgusting. The sheets were dirty and had some crumbs in it. The night stand had what looked like pizza sauce and splattered milk all over the side. The couch looked dirty and had crumbs on it also. Stains on the carpet. The bathroom had mold all over the ceiling. I went to the front desk to tell them we could not stay in that room and I wanted to check out. They told me they didn’t have the authorization to cancel my booking since it was booked through a third-party. He then came and looked at room and talked to someone and then called the room and basically told me he didn’t have the authority to do anything so I could drape a sheet over the dirty bed. After I said that was unacceptable and there was no way anyone should stay in that room under those circumstances he said he’d look into if we could change rooms. I told them I would like to look at it but I didn’t want to commit to it. He then made me check out of the old room and into the new room before I could see. Even though I again said that I wanted to see it before switching. He assured me it wouldn’t be a problem. When we went to the second room it was definitely cleaner but not clean enough that I felt like there house cleaning was adequate. And did not feel safe for me or my family to sleep in there. So I contacted hotels.com since the hotel couldn’t help. They sent in for a cancellation and I went to another hotel. The hotel then came back and denied it because I “accepted the room”
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Sandy! We're deeply sorry to hear about the unsatisfactory experience you had during your stay with us. Your feedback is extremely concerning, and we apologize for the cleanliness issues you encountered. It's unacceptable that you experienced cleanliness issues with your room, and we apologize for any inconvenience and discomfort this may have caused. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of this standard during your stay. We also apologize for any inconvenience caused by the difficulty in resolving the issue with your room. Our team should have been more proactive in addressing your concerns and providing suitable accommodations. We appreciate your feedback as it helps us to identify areas for improvement, and we will take steps to ensure that similar issues do not occur in the future. Once again, we apologize for the unsatisfactory experience you had during your stay, and we hope that you will consider giving us another chance in the future. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. Thank you for your feedback.
