Note fondée sur 886 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de ellicott city
Publié le 9 avr. 2024
Really nothing to share. Basic motel. . provided a nice nights sleep
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Steven,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you had a nice night's sleep during your visit. While we aim to provide a comfortable and restful experience for all our guests, we understand that our facilities may be considered basic. Your comments are appreciated and will be taken into consideration as we strive to continually improve our services and amenities. We hope to have the opportunity to welcome you back for another pleasant stay in the future.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
The clerk at the front desk was very friendly. Rooms were very clean
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Scott,Thank you for your kind words! We're thrilled to hear that you found our front desk clerk to be very friendly and that you were pleased with the cleanliness of our rooms. Providing exceptional customer service and maintaining high cleanliness standards are top priorities for us, and we're delighted that we met your expectations in these areas. We appreciate your business and hope to have the pleasure of serving you again soon.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Deborah,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur de Spokane Valley
Publié le 20 févr. 2024 sur Expedia
Showing its age. Carpet, beds, tub that would not correctly drain
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Craig,Thank you for your feedback regarding your recent stay at our hotel. We understand that elements such as the condition of the carpet, beds, and the tub not draining properly have impacted your experience. Please know that we take these matters seriously, and we will be addressing them promptly to ensure a more comfortable and enjoyable stay for our guests in the future. We value your patronage and hope to have the opportunity to welcome you back for a more positive experience in the future.
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Not the best Super 8, but not the worst
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Nicholas,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Lots of homeless wondering around the property. The smell of weed in halls. No working elevator for my handicap
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Jimmy,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is deeply concerning, and we take it very seriously. We will immediately address the issues you mentioned with our management to ensure appropriate measures are taken to address safety concerns and improve the overall experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
The beds are lumpy and hard as rocks. The room and comforters are covered in stains. The screen was bent and coming off the window, and the window didn’t shut all the way so it was cold and drafty. The rooms are not sound proof. There was mold in the bathroom and pubes in the bathtub. Would never stay there again.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Mercadee,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is deeply concerning, and we take it very seriously. We will immediately address each of the issues you mentioned with our housekeeping and maintenance teams to ensure they are thoroughly investigated and resolved. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Abigail,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Drew,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Reserved room due to price and convenience before i read reviews. Property is run down, dark and dingy. Entire 2nd floor smelled of someone smoking weed in their room for my entire 3 day stay. My room was located on the 3rd floor and the elevator was out of order and apparently has been for months according to other reviews. Staff couldnt help with questions when needed because one staff member had only been working 3 days and the next person I talked too was only on their 2nd day. Only outstanding thing about my visit was the shower, it was amazing. I will say they are trying with the new staff hires, but this property has a ways to go.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Timothy,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
