Avis RedFish Suite Bokeelia Beachouse Lodge

We are so sorry to hear about the construction noise and cement dust that disrupted your stay. We understand how frustrating it would be to have planned a relaxing weekend on the beach and experience these unexpected inconveniences. We sincerely apologize that we were not aware of the construction project next door and that we didn't disclose this information to you beforehand. We will definitely strive to find out about any upcoming construction in the nearby area before future reservations to avoid similar situations. We're glad you found the property itself beautiful, clean, and with a great location. We understand how the construction dust could have impacted your desire for fresh air, and we apologize that it made you sick. To show our sincere apologies for the disruption to your stay, we would be happy to offer you a discount on your next stay.

Thank you for taking the time to leave a review, and I am incredibly sorry to hear about the issues you encountered during your stay at our condo. We strive to provide a comfortable and relaxing experience for all our guests, and it sounds like we fell far short of that in your case. Here's what we can do to address your concerns: Door Entry Pad: We sincerely apologize for the malfunctioning door entry pad during a rainstorm. This is unacceptable, and we will have it repaired immediately to prevent future issues. Property Description: We understand your disappointment about the dishwasher and laundry room location. We will review our listing and ensure all amenities and potential drawbacks are clearly stated to avoid any future misunderstandings. Maintenance Concerns: The loose toilet, noisy refrigerator, and AC unit are serious issues and should not have been present. We have already arranged for a technician to address these problems promptly. Fishing Pier & Communication: We apologize for the unusable fishing pier and the lack of communication regarding the issue. We will update the listing with a clear note and will also work with Dream Vacations to improve response times for guest concerns. We understand your frustration with not receiving a call back, and we will investigate internally to ensure better communication going forward. While the complex may have been empty during your stay, offering a transfer to another unit might have been a better solution. We will discuss this with our team to ensure they are prepared to handle similar situations in the future. We are truly sorry that your vacation was negatively impacted by these issues. We value your feedback and will use it to improve our condo and guest experience. Unfortunately, we cannot offer a refund for the unused portion of your stay; however, we would like to offer you a discount on a future stay at our condo as a token of our apology. We hope you will consider giving us another chance.

Thank you so much for your review and support

Thank you so much for your review and support