Note fondée sur 49 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beautiful view
Publié le 9 mai 2024 sur HomeAwayLovey quiet property
par un voyageur
Great place
Publié le 11 mars 2024 sur HomeAwayBeautiful view, attention to detail in decor and bedding was comfortable, even for my arthritic joints.
par un voyageur
Wonderful Stay; Great View
Publié le 11 mars 2024 sur HomeAwayThe property was absolutely beautiful and clean. Very spacious for 2 couples with children. We will be back.
par un voyageur
Extremely Disappointed
Publié le 22 janv. 2024 sur HomeAwayBefore we check out this morning, I wanted to send you a detailed outline of the issues with this rental.
-upon our 5pm arrival on Friday, 1/19- we walked into the house to multiple bags of trash (these bags of trash can now be found in the pantry in Kitchen).
-There were dirty dishes in the sink and dirty dishes in the dish washer.
-Bathrooms had previous guests tooth paste/ spit dried on the counters and in the sink. Hair was visible in all the bathrooms.
-towels were placed in the washer by previous guests however, they were never moved to the dryer so they had a profound mold/ musty stench to them.
-all the beds had hair on the sheets, beds were not made, and bedding was on the floor/tangled on the bed.
-the rugs throughout the entire unit are significantly dirty (food on them, dirt on them etc.) . We wanted to vacuum but there is no vacuum in the unit.
-the exhaust vent on the grill on the deck has beeped excessively our entire stay, and the light flickered constantly. The fan also was running nonstop. It kept the guests staying in the master bedroom up both nights.
-There were NO trash bags in the unit.
-There were a limited amount of pods for the washing machine.
- There was no toilet paper in the master bathroom.
- There were no paper towels in the unit.
On Friday I called 1 (800) 544-0300 three times: 5:11pm, 5:40pm and 5:59pm.
-At 5:11pm someone answered my call and they told me they would get ahold of a local person and I would hear back in 15 minutes.
Commentaires de Gestion de l’hôtel
2 févr. 2024 par VrboOwner, Gestion de l’hôtel
Tom, we are sorry to have been unable to provide you with a pleasant and relaxing vacation experience. We strive to maintain a standard of excellence in home cleanliness and upkeep for the comfort of our guests in addition to being readily available to assist in addressing any questions or concerns that might arise. We appreciate the opportunity to address any outlying concerns with our local team to ensure our service standards are being thoroughly met. While we know it doesn't remedy your negative experience, we hope the compensation provided alleviates some of the stress. We will use your feedback and experience to help make a more positive environment in this home moving forward and we hope that you will allow us a second chance to host you for an incredible vacation experience in the future. Thank you!
par un voyageur
TERRIBLE checked out 3 DAYS early.
Publié le 18 janv. 2024 sur HomeAwayWould you take the pots and skillet to your home and cook for YOUR FAMILY, and also try to sleep on the guest bed, plus the grill has rusted and does not cook, we called ever day, NOTHING was corrected, so I wish you well, NEVER AGAIN.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We apologize for any personal touch you found lacking. We value the opinions of our guests, and the local staff has been informed of this. They will assess and make any necessary updates to the home for the benefit of future guests. Thank you for your stay, and we hope to host you again soon.
par un voyageur
Will Be Back!
Publié le 13 déc. 2023 sur HomeAwayWe had a wonderful stay. The condo was very clean, well stocked (including a pack n play for the baby!) and was very cozy - perfect for a holiday visit. We enjoyed the indoor pool when it was a rainy day, and there was even a open hill for my son to sled on. The beds were VERY comfortable, as was the furniture in general - unlike many vacation rentals. The only thing I wish I was made more aware was that the location was at the very top of the mountain. We lucked out with weather but had there been ice or snow I would not have wanted to travel those roads. Overall, highly recommend!
par un voyageur
Unit had not been cleaned
Publié le 11 déc. 2023 sur HomeAwayArrived on check in day right at 4:00, planning to stay 2 nights. Home had not been cleaned. Dirty sheets and bedspreads waded on bed. Dirty towels in the sink. Nothing had been cleaned. Called and texted and got multiple calls and text back from different numbers. They asked twice for 'pictures' to prove unit had not been cleaned. Said they didn't get pics from first time. On the phone and texting until 4:30 and the response we got was - 'May we send someone out to look at the unit'. I said, yes, but we are leaving as we need to find another place to stay and we wanted a refund. Next we got a call and the offer was to reimburse me for the cleaning fee. Two times we got this offer to reimburse the cleaning fee and two times I asked was I supposed to do the laundry, make the beds and clean the unit myself? No response. It was almost 3 hours later when they said unit had been cleaned. We were never notified that unit was going to be cleaned that evening until after it was done. We had already found another place to stay. Owners out nothing, we are out 2 nights stay minus the cleaning fee. Not a good way to do business. Dealing from NC with people over the phone from Seattle, Washington. Leaves you with an insecure feeling and no one to help.
Commentaires de Gestion de l’hôtel
12 déc. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Great location and community
Publié le 3 déc. 2023 sur HomeAwayWhile checking into the until we realized the Key FOB was missing that gave access to the community amenities I immediately attempted to contact the service number and had to leave a message with the answering service. When I asked when I should expect to hear a response they would not provide any estimate. It was odd to me that 4 pm was the check-in time, yet there was not anyone available to fix an issue during check-in. After waiting for a response, I called back at noon the next day. They send someone to the Condo to look for the fob and fix a malfunctioning fan. Once they did a quick scan and asked a few questions they left around 1 PM. Another Vacasa employee returned at 3:45 that day and said there was nothing they could do about the beeping and they could not buy a new key fob so we were not able to access the amenities during our stay 2-day stay. We were very disappointed since one of the main reasons that we rented this higher-priced unit was the amenities.
The overall unit was nicely appointed and we enjoyed the area.
Commentaires de Gestion de l’hôtel
6 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hello Rob. Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues regarding the key fob and amenities you experienced. It is always our goal for guests to be able to use all amenities our homes have to offer, and we aim to also provide our guests with seamless communication regarding their vacation homes. We are very sorry for dropping the ball for your stay and will be sure to follow up with the appropriate parties to ensure that our communication is streamlined and thorough to meet our high service standards. We are happy to report that the hot tub is now in working condition and hope to host you for a truly relaxing getaway in the future.
par un voyageur
Football weekend
Publié le 17 sept. 2023 sur HomeAwayWe enjoyed staying here…cozy with great views! Host let us know we could check in early which we greatly appreciated!
par un voyageur
Great Trip
Publié le 2 août 2023 sur HomeAwayCan’t beat the view from here. Location was great and driving down to the river at the bottom of the neighborhood was a one of the favorite things for our kids to do. They played in the river for hours and even preferred it over the pool. Will be coming back for sure.
