Note fondée sur 74 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,0 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2023 sur Hotels
par un voyageur
Publié le 8 oct. 2022 sur Hotels
par un voyageur
East Boston Stay
Publié le 10 mars 2024 sur HotelsOverall was a good stay. Just wish we had more than one towel, and certain areas were not clean.
Commentaires de Gestion de l’hôtel
18 mars 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Thank you, Ryan, for sharing your feedback with us. We're glad to hear that you had a good stay overall. We apologize for the inconvenience regarding the limited towels and cleanliness issues in certain areas. Your comments have been noted, and we will work with our team to ensure that these issues are addressed and improved upon for future guests. We hope to have the opportunity to welcome you back for an even better experience in the future.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Rude staff, broken amenities like washer and dryer broken on arrival and not being fixed before departure during a 3 night stay before switching hotels.
Commentaires de Gestion de l’hôtel
8 mars 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Dear Janelle, we apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issues you encountered with our staff and broken amenities. We take your feedback seriously and will address these issues to ensure they don't happen again in the future. We strive to provide excellent service and accommodations, and we regret that we fell short of your expectations. Thank you for bringing these concerns to our attention.
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 févr. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
We appreciate your feedback, Amy. If there are specific aspects you'd like us to improve upon, please feel free to share more details. We're committed to enhancing our guests' experience, and your input is valuable. Thank you for choosing us, and we hope to have the opportunity to exceed your expectations in the future.
par un voyageur
Publié le 17 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Dear Keith,Thank you for taking the time to review your stay at Global Luxury Suites. We always strive to exceed our guests' expectations, and it seems that we fell short during your visit. We would like to address any concerns you may have and appreciate any suggestions you can provide to help us improve your experience should you choose to stay with us again in the future.
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Stayed at Luxury Suites in East Boston for 3 nights. Zero communication about parking, we registered our vehicle with my credit card and got no proof of receipt or parking confirmation to enter the garage. Also were promised roof access which was untrue as the only access was in another building in the complex that we could not access. Only 1 of our 4 keys worked to get into the building and our room. The property also mentioned the apartment would be furnished with the necessary equipment, and the bare minimum was given (no sheet pans, coffee machine, ice maker, or spatula/mixing spoons, and only 2 rolls of toilet paper were provided along with no hand soap)
Commentaires de Gestion de l’hôtel
11 janv. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Thank you Devin for reaching out and sharing your thoughts with us. We appreciate your detailed feedback and sincerely apologize for the inconveniences you experienced during your stay. We're actively addressing the communication lapses regarding parking and roof access, and we regret any frustration caused by the key issues. Regarding the furnished equipment, we'll review our inventory to ensure essential items are consistently provided. Your insights are invaluable, and we're committed to improving our service. Please contact us directly to discuss your specific concerns, and we'll work to make things right. We appreciate your patience and hope to have the opportunity to exceed your expectations in the future.
par un voyageur
Publié le 1 janv. 2024 sur Hotels
We had a phenomenal time!!! Our apartment was clean, spacious, the view of the harbor is absolutely breathtaking! We couldn’t be happier about our trip here! Check in was east along with parking. We even extended our stay one more day and they were super accommodating!
Commentaires de Gestion de l’hôtel
5 févr. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Thank you for sharing your fantastic experience Megan! We're happy to hear that you had a phenomenal time and enjoyed the clean, spacious apartment with its breathtaking harbor view. It's wonderful to know that the check-in process and parking were easy, and we're delighted that we could accommodate your extended stay seamlessly. We appreciate your kind words and hope to welcome you back for another wonderful trip in the future!
par un voyageur
Publié le 15 déc. 2023 sur Hotels
Nice room, great bar and I’m not usually a fan of hotel bars
Commentaires de Gestion de l’hôtel
11 janv. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Dear Ian,Thank you for your positive feedback! We're happy you enjoyed your stay and found the suites to your liking. It's fantastic to hear that our hotel bar exceeded your expectations, especially considering you're not typically a fan of hotel bars. Your satisfaction is our priority, and we hope to welcome you back for another great experience.
par un voyageur
Publié le 1 déc. 2023 sur Expedia
No desk clerk to check in. Waited 4hrs til the cops came and treated us like we were trespassing! Left and had to book another suite for another 7days. Still haven’t seen a refund and no one responds to my inquires. I’m seeing a lawyer about this
Commentaires de Gestion de l’hôtel
11 janv. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Dear Brian,We are sincerely sorry for the experience you encountered during check-in. Such incidents are unacceptable, and we deeply regret the inconvenience caused. We are looking into this matter urgently and will ensure necessary actions are taken to prevent a recurrence.Your satisfaction is our priority, and we hope to address your concerns promptly. We value your feedback and appreciate your understanding during this process.
