The 3 day stay at this property was not a good experience. Really just wanted a room and a bed for sleep so I took a chance at this property because of the location. Woke up after the first night of sleep itching. Changed rooms and that did not help either. Construction is ongoing but that was not a factor. We have bites from bed bugs and the rooms are not clean. They have not been used/cleaned as you find dead bugs. Rooms are in disrepair and shouldnât be occupied at all. Definitely not worth staying here at any price.
Only good thing there was a front seat attendant upon our arrival she was very helpful and helped us check in early . Over all our stay here was honestly the worst experience we have had in years. The condition of the property was a mess. We understand a section of the property was under construction, but none of the property was in good shape the view from our hotel window was a view of toilets that were removed from hotel rooms prior The night time desk staff he was not informative at all our room keys did not work during our stay We were given new room keys each time they did not work. We had an event that day and asked about entry back in at a later time in the night We were told that if we came back later in the night we would be fine and able to access entry to the hotel no problem . Upon arrival later in the night Our key card did not work at all back door or front or our room if it wasnât for a perfect timing situation, we wouldâve been locked out of the hotel indefinitely until the next morning . Just minutes before the front desk staff member left for the night we explained our key did not work he gave us new ones again⊠and still did not work . He was very rude to us and had a very unpleasant unprofessional response to helping us told us âif we dont like it we can getâ blamed it on âinternet problemsâ my advice to you is look elsewhere do not stay here. Terrible experience donât recommend also room smelled like mold .
It wasn't the best hotel ever, but it definitely wasn't the worst I've stayed at. They are currently under renovation, so it's obviously going to affect business. The staff I interacted with were kind, they just seemed tired and pulled in many directions. I did not see any bugs. My room and bed were clean, and that's all I could have asked for.
The staff is not prepared, rude, gave rooms away when promised, had no shampoo, hallway rugs completely soaked, outside has garbage evrrywhere, including old toilets and old matresses. Will never stay here again or recommend.
The whole place looked broken down. No signs, nothing. We arrived at 3:30 for a 3 pm check in and waited until almost 4 to be let into a room because they âhad none availableâ. I had this booked over a month ago. Not to mention drove 6 hours and they had no water to even offer while we all waited. They also had no first aid kit on site when we needed bandages overnight. There was also no soap or shampoo/conditioner. It was just a cheap mess.
Construction which was okay but they kept saying they told us ahead of time and canât find any documentation on it . Then they point to a sign.said see construction
Though place isnât bad for the money
The staff was very nice! I must say that. But my stay was terrible. I checked in around 4:40pm and we went to our room. Around 8pm we saw a roach in our room. We went downstairs and told the front desk who was accommodating and changed our room. At that point all I wanted was a room change as it was late and did not want to look for another hotel. We accepted the room change and as soon as we walked into the next room there was another roach in the room again! At that point I contacted Expedia for a full refund and went downstairs to check out. Having to find another hotel at 10pm which cost us so much! It was just bad experience but Iâm grateful for how the staff were nice.
I wouldn't come back, first i called after reservation placed, i was told early check in 3 but it's actually 1, would've changed my whole day if i could've cane early.
Second now trash barrel, only 2 towels, views of construction out the door.
3rd 1st time I've traveled and no continental breakfast offered. Not even coffee.
My stay was lovely. Easy check in and my room was nice and clean. Very convenient off the highway. And many restaurants around to choose from. I recommend definitely.