Note fondée sur 1 205 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 mars 2024 sur Expedia
Very nice property. Kids loved the saltwater pool
Commentaires de Gestion de l’hôtel
16 mars 2024 par GM, Gestion de l’hôtel
Dear Diana, We appreciate your feedback on your delightful stay, especially knowing you enjoyed relaxing by our refreshing pool! Hosting you was a pleasure, and we look forward to providing you with another opportunity to unwind with us in the near future. Best, John Parker GM
par un voyageur
Publié le 15 mars 2024 sur Hotels
The hotel was beautiful inside and out. The only thing we had any trouble with was house keeping, and that was just having to ask twice for more towels and bathroom tissue and they didn't come clean at all during our 5 night stay.
Chase at the front desk was excellent for advice and tips on Branson and was very pleasant to deal with. The sweet shop was a great place to have dessert and the coffee was a must. The Breakfast buffet was super delicious as well and worth the 20$ per person (you're pretty much going to spend that somewhere else as well). We didn't try the spa because we were going so much. Overall it was a good experience here and i would go back
Commentaires de Gestion de l’hôtel
16 mars 2024 par GM, Gestion de l’hôtel
Dear Jennifer, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with an area of opportunity, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, John Parker GM
par un voyageur
Publié le 13 mars 2024 sur Expedia
I thought it was terrible that we had to pay to park.It’s not like we were in NYC where parking comes at a premium.I felt like we overpaid for what services we got.
Commentaires de Gestion de l’hôtel
14 mars 2024 par GM, Gestion de l’hôtel
Dear Sandra, We apologize for any frustration you may have experienced regarding our parking fee. We have separate charges for parking to cater to our guests who do not have vehicles. We appreciate your feedback and will consider it while evaluating our guest offerings. We hope you'll return soon. Sincerely, John Parker GM
par un voyageur
Publié le 13 mars 2024 sur Expedia
Chase at the front desk was amazing! Lattes at sweet shoppe were perfection! Both of these people saved me from leaving a terrible review. The restaurant had selective hours and almost told us to go eat elsewhere 30 minutes before they closed. They also provide no room service but state it on the website that they do. Nothing was open past 9pm and the staff could not give us complimentary bottled waters even after 9pm. Rooms didn’t scream clean. They weren’t dirty but not hotel clean. Overall, for what we were paying I wish there hours of restaurants and bars and kid stuff were open longer because you don’t get back from shows until after 9pm so all the amenities are worthless if you dont have access to them.
Commentaires de Gestion de l’hôtel
14 mars 2024 par GM, Gestion de l’hôtel
Dear Ginny, I apologize that you did not perceive us to offer good value, and that our guest services did not meet your expectations. At our establishment, guest satisfaction is of utmost importance, and it is regrettable that we did not make a better impression on you. Your feedback is valuable to us, and we appreciate you taking the time to share your review with us. We will use your feedback to improve our services for future guests. Sincerely, John Parker GM
par un voyageur
Publié le 13 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Michelle, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 13 mars 2024 sur Expedia
The view from your room balcony is beautiful! That is the best part of the stay!
I had several issues:
1. At check in I was not told that your room will only be cleaned/clean towels left if requested. I checked in on a Friday and on Sunday i called the front desk to ask why my room hadn't been cleaned and what's when i found out it needed to be requested! At that time i put in a request for a Monday clean. Monday evening my room still hadn't been cleaned and no clean towels left! I went to the front desk and spoke to the manager. She assured me it would be cleaned before we returned for the evening.
Got back to my room and the trash was gone and clean towels left. No clean sheets, sinks not wiped down, room not vacuumed.
2. Ordered room service (no one delivers, you get a call when it's ready abd pick it up yourself) and an item was left off 1 of the meals. Called the restaurant and had to leave a message. No one called back to correct the issue. I will say the food that we received was amazing!
The most frustrating thing about the whole ordeal is the hotel charges a resort fee, but for what??? They even charge $7 if you drink the bottled water in ypur room!
On a positive note, i was refunded the resort fee for 4 nights and the $10/day parking!
Commentaires de Gestion de l’hôtel
14 mars 2024 par GM, Gestion de l’hôtel
Dear Cheryl, "We offer our sincere apologies for the miscommunication regarding our housekeeping procedures and for the delay in fulfilling your request for a room cleaning service. As guest satisfaction is our top priority, we are sorry that we were not able to leave a better impression on you. We appreciate your valuable feedback and will take it into consideration for future stays. Thank you for taking the time to share your review with us and we hope to host you again. Sincerely, John Parker GM
par un voyageur
Publié le 13 mars 2024 sur Expedia
Everything was great! They were all very accommodating and helpful and the place was amazing!
Commentaires de Gestion de l’hôtel
14 mars 2024 par GM, Gestion de l’hôtel
Dear Jim, We are delighted to learn that you had an exceptional experience at the Chateau on the Lake. Please know that it was our pleasure to host you, and we look forward to welcoming you back soon. Thank you for choosing us! Best, John Parker GM
par un voyageur
Publié le 13 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 avr. 2024 par GM, Gestion de l’hôtel
Dear Donna, I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, John Parker, GM
par un voyageur
Publié le 13 mars 2024 sur Expedia
This property has everything you will need. The location is out of the way if you want to see alot in town.
Commentaires de Gestion de l’hôtel
13 mars 2024 par GM, Gestion de l’hôtel
Dear JODI, It was our pleasure to have you as our guest and we greatly appreciate your kind review. Thank you for choosing to spend your time at our Chateau on the Lake Resort in Branson. Please know that we are always ready and excited to welcome you back whenever you return to the area. Best, John Parker GM
par un voyageur
Publié le 13 mars 2024 sur Expedia
The multiple onsite dining options and movie room were really nice features
Commentaires de Gestion de l’hôtel
13 mars 2024 par GM, Gestion de l’hôtel
Dear Rachel, Our hotel's range of amenities has left a lasting impression on many of our guests, and we are thrilled to hear that you found them exceptional as well. We sincerely appreciate you choosing our hotel, and we hope to have the pleasure of welcoming you back soon! Best, John Parker GM
