Avis DoubleTree by Hilton Forest Pines Spa & Golf Resort

Thank you for your feedback, I am sorry to hear you felt your room wasn't what you expected and that we weren't made aware of this to try and make things right for you prior to your departure. I hope we can welcome you back in the future.

Dear Madelane,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our hotel.We regret that upon your arrival, you were not informed of the high occupancy level and the unavailability of your requested ground floor room. It is our aim to provide transparent communication to our guests to ensure a seamless experience, and we apologize for any disappointment caused by this oversight.Furthermore, we deeply apologize for the oversight regarding the cleanliness of your room, as well as the lack of response to your request for additional towels and the unresolved issue of the previous occupant's belongings. Rest assured, we have addressed these concerns with our housekeeping and front desk teams to prevent recurrence in the future.We understand the importance of a peaceful environment for our guests' relaxation, and we are truly sorry that you were disturbed by noise from neighboring rooms and corridors. Your feedback regarding the lack of soundproofing and disturbances caused by other guests has been duly noted, and we will take steps to address these issues to improve the overall experience for our guests.Regarding your comments about our leisure facilities, we appreciate your insights regarding the need for child-friendly amenities and privacy within the changing rooms. We will evaluate the layout and amenities provided to ensure they meet the needs of all guests, including families.Once again, please accept our sincerest apologies for the shortcomings you encountered during your stay. We value your feedback as it helps us to continuously improve our services and facilities. Should your travels bring you back to our area, we would welcome the opportunity to regain your trust and provide you with a more enjoyable stay.Warm regards,Mayra Hotchin

Dear Sarah,Thank you for taking the time to leave feedback regarding your recent experience. We appreciate your valuable input and are pleased to hear that you rated your experience with us positively.If there are any specific aspects of your stay that you feel could be improved, please do not hesitate to let us know. Your feedback helps us to continuously enhance our services and provide an exceptional experience for all our guests.We hope to have the opportunity to welcome you back in the near future and further exceed your expectations.Kind Regards,

Dear Andrew,Thank you so much for the 5 Star review. Team Forest Pines is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager

Dear Alexander,Thank you so much for the 5 Star review. Team Forest Pines is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager

Dear Ian,Thank you so much for the 5 Star review. Team Forest Pines is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager

Dear Nick,Thank your for your recent feedback following your stay at Forest Pines Hotel, Spa & Golf Resort.We are so pleased to to hear you had a wonderful stay and we are looking forward to welcoming you back.Kind Regards,Mayra HotchinFront of House Manager

Dear Sarah,I am glad to hear that you had a pleasant stay at the hotel with such wonderful amenities and excellent service from the staff. It sounds like you enjoyed every aspect of your time there, and your positive feedback is truly appreciated. If you have any more experiences or details to share, feel free to do so - we love hearing about our customers' experiences!RegardsMike StensonGeneral Manager