Note fondée sur 233 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,2 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2022 par Simon, Gestion de l’hôtel
Thanks for the positive rating, Jade! Hope to welcome you again soon. Regards, Simon
par un voyageur
Publié le 5 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
6 nov. 2019 par Ammy, Gestion de l’hôtel
Hi, Patricia! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.
par un voyageur
Publié le 7 sept. 2019 sur Expedia
L’emplac De l’hotel est super. Les chambres sont optimales
par un voyageur
Publié le 10 juin 2018 sur Expedia
Séjour éprouvant, pas de réception, aucune présence, difficulté de rejoindre les proprios, donc enjeu de sécurité important. Pas de code pour le wifi envoyé malgré que c’était promis. Petit déjeuner minimal. Mauvais rapport qualité prix. A déconseiller.
Commentaires de Gestion de l’hôtel
11 mai 2021 par Chetan, Gestion de l’hôtel
Salut, Nous sommes désolés pour l'expérience désagréable que vous avez vécue avec nous, en même temps, nous tenons à vous remercier d'avoir partagé vos commentaires. Nous utilisons cela comme une opportunité pour faire remonter le problème avec l'équipe concernée. Nous vous assurons que votre prochaine expérience sera agréable. Cordialement, Barbara
par un voyageur
Publié le 17 nov. 2023 sur Hotels
par un voyageur
Room 5 is photo’s great - real thing needs work
Publié le 13 nov. 2023 sur HotelsA real shame as the place should be good however without a toilet door, lights that automatically turn on and light up the room in the middle of the night for 20 mins it really does need some work. Maintenance simply has not been maintained…
par un voyageur
Reasonable, some key issues
Publié le 29 oct. 2023 sur HotelsOverall, not the best nor the worst I've ever stayed in. Reasonable for price. I had no issues with checking in, but encountered many guests who did - I was WhatsApped the codes and details although others apparently were not, if the same had happened to me I'd be reviewing this with fewer stars.
Fairly comfy bed, not great pillows but workable. Bath was nice once I worked out the plug. Shower good but really do take heed with reviewers saying it floods - I had about 5 mins in there and it only just stopped flooding into the bedroom. Needs sorting out for sure. Nice room otherwise, large, window locks seem to have been fixed so all good. Did repeatedly have people at my door, however not threateningly - they had purely not been told which room was there's so were stuck trying every one.
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Joey, Gestion de l’hôtel
Hey, Ella! Thanks for rating us positively. We do apologize for the hassle you faced. We have forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Joey
par un voyageur
Never again!
Publié le 22 oct. 2023 sur HotelsStayed in the basement room the photos on hotels.com had lovely bay windows. Not mine! Only 2 towels for 2 people, Bathroom floods and stays flooded all night with the water settling in around the toilet and because it’s a stone floor the water is freezing. Only one dim light above the mirror so it’s not great if you can’t see well! The room is very dark with only 2 bulbs working over the bed. No main overhead lights worked. The WiFi didn’t work. A chap come to sort it but he couldn’t and the response was there is nothing I can do!
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Barbara, Gestion de l’hôtel
Hi, Lan! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
par un voyageur
Not great
Publié le 2 oct. 2023 sur HotelsUpon arrival the room was not the one as advertised and one i had purcahsed. No view of street we were put in the basment.
On the Saturday morning building work started in the room above us waking us up super early.
Mold in the shower was very prominent. Was seriously considering checkkng out early. Very unpleased wont stay again
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Maria, Gestion de l’hôtel
Sorry for the hassle you faced, Samuel! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Maria
par un voyageur
I’ll give it another chance as I’ve stayed before
Publié le 29 sept. 2023 sur HotelsI have stayed in this place before and had a great time. This time I decided to book the deluxe room as my works budget managed to stretch to it. I was really looking forward to relaxing after a long day at work combined with a long drive down to Brighton. I got there and there were workmen drilling and sawing. I decided to have a shower and head out until the workmen would finish. I went to go out of the shower to grab something and because I was obviously wet I bought water out with me. This subsequently caused the entire bathroom to puddle with water and it was still not gone before I left. So I had to wear shoes every time I needed the toilet.
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Dewi, Gestion de l’hôtel
Hey! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi
