Family Rocklea 3BR | Spacious | Parking | 219D3

Fully Furnished Serviced Apartments in Brisbane



Welcome to Smart Suites! Professionally managed, self check-in serviced apartments in Brisbane, designed for guests who need a comfortable, practical, and flexible place to stay.



Ideal for short stays, extended stays, project work, and relocations, our fully furnished apartments are located just 15–20 minutes from Brisbane CBD, with convenient access to public transport, dining, shops, and everyday essentials.



Guests enjoy off-street parking, contactless check-in, fast Wi-Fi, and instant tax invoices, making Smart Suites a practical choice for business travelers, project teams, remote workers, and longer stays.



💼 Exclusive Discounts for Extended Stays 🏷️



Book a longer stay and enjoy reduced nightly rates, ideal for business travelers, project teams, remote workers, or guests looking for extended stay deals in Brisbane. Length-of-stay discounts are automatically applied.



Pre-booking Requirements



ID verification is required via Enso Connect before check-in. Guests can choose a refundable deposit or damage insurance.



Here's a quick summary of our amenities:



Flexible Self Check-in: Check-in and Check-out Time: Check-in any time after 3pm and check-out any time before 10am with our new smart self-check-in solution. We also offer early check-in and late checkouts for an additional fee to cover logistics expenses, where available.

Discounts: All our listings include length-of-stay discounts, automatically applied. The longer you stay, the bigger the discount—no need to ask!  

Comfort: Comfortable beds with high-quality linen, and a selection of pillows. Please see floor plans in listing photos for air conditioning location and availability.  

Parking: Off-street open parking (some properties have undercover parking and garages). Please see listing photos for parking dimensions, location and if undercover.  

Entertainment: Netflix & Card Game

Coffee Lovers: Espresso machine  

Welcome Pack: 2 Coffee pods, 4 coffee sticks, bottled water, and basic snacks (per bedroom). Please note that milk is not provided, however coffee creamer is available.

Starter Pack: Cooking oil, salt, pepper, sugar, tea, shampoo/conditioner, body wash, glad wrap, aluminium foil, dishwashing liquid, CHUX, bin liners, and 2x toilet paper rolls

Kitchen: Equipped with basic utensils and pots, kettle, toaster, vacuum, mop, broom, and a dustpan  

Safe Storage: We have lockable closets with deadbolts available in some of our apartments for storage of personal items  

Back-to-Back Bookings: If your desired dates are not available and you need to make two separate back-to-back bookings, we offer complimentary late check-out and early check-in for a seamless transition between apartments  

Workspace & Wi-Fi: Dedicated work desks with strong, reliable Wi-Fi  

Shared Laundry: Facilities include outdoor clotheslines or indoor clothes airers for air drying, plus an iron and ironing board (please note: electric tumble dryers are not provided)

Public Transport: All our properties are within a 5 to 15-minute walk to a major train station, a bus station, or both.  

Stairs: Some of our apartments may have stairs. Please confirm before booking.



What to Expect During Your Stay:

1. Self-Check-In & Self-Check-Out

Enjoy a hassle-free arrival with Smart Suites’ self check-in process, powered by a secure digital boarding pass.

This all-in-one solution keeps everything you need for a smooth stay in one place (your check-in details, entry codes, WiFi information, house manual, key return instructions, and more) right at your fingertips. With our smart self check-in, there’s no need to wait for a host. Your digital boarding pass keeps everything organised and accessible, so you can quickly find answers to common questions, from door access to stay information.

Before we release your check-in instructions, please take a few minutes to complete the required pre-arrival steps, including guest details, ID verification, and security deposit or Accidental Damage Waiver selection.

To make your arrival as smooth and stress-free as possible, we recommend completing this before travelling to the property. If someone else booked on your behalf, the staying guest may still need to complete these steps before check-in details can be shared.

Check-in is available any time after 3:00 PM, once your digital boarding pass is completed. To check out, simply follow the instructions provided to return the keys.

2. ID Verification

You must complete an ID verification process through the digital boarding pass before check-in. This is a requirement of the building’s body corporate and is part of our pre-arrival verification process.

3. Security Deposit / Accidental Damage Waiver

A security deposit is required for your stay. This can be provided either as a refundable credit card hold or through a non-refundable Accidental Damage Waiver.

Option 1 – Refundable Security Deposit

A temporary authorisation will be placed on your credit card before check-in through the digital boarding pass. The hold will be released within up to 7 days after check-out, provided no damage or additional costs have been incurred.

Option 2 – Accidental Damage Waiver Optional

Instead of a refundable security deposit, guests may choose a non-refundable Accidental Damage Waiver, which provides coverage for minor accidental damage during the stay.

The applicable amount for either option may vary depending on the apartment type and will be shown clearly in the digital boarding pass before payment is completed. Please note that the Accidental Damage Waiver is non-refundable and covers only minor accidental damage. It does not cover intentional damage, negligence, or missing items. Both options will be processed through the digital boarding pass prior to check-in.

4. Parking Facilities

Off-street parking is generally suitable for small to medium vehicles. Please check the listing amenities and parking dimensions before booking.

Guests must park only in their assigned space. Parking on driveways, in front of the property, garage entrances, or anywhere blocking access is strictly not allowed. Street parking may be available nearby, subject to local signage.

5. Laundry Facilities

Shared laundry facilities are located in a separate area within the building, not inside the apartments. While most facilities do not have dryers, we provide clotheslines in certain buildings.

6. Housekeeping

Unlike other hosts, we don’t charge any cleaning fees for check-out cleans. However, for extended stays over 14 days, mandatory cleaning and linen changes are carried out every 8 to 16 days, depending on the length of your stay.

The following fees apply: $155 for 1 bed, $195 for 2 beds, and $230 for 3 beds. This is charged separately on top of your accommodation cost.

7. Linen & Consumables

We provide two towels per bedroom, one hand towel, and one bath mat per bathroom. Additional linen is available upon request for a fee. Our welcome and consumable packs are designed to last until you can shop for your own items and are not replenished during your stay.

8. Air Conditioning/Heating

Air conditioning is available in living areas and in some bedrooms. Generally, the air conditioner can cool/heat the entire apartment. Some properties have additional heating ducts that move the cold/hot air from living areas to the bedrooms; please confirm before booking.

9. Chat-Based Customer Service

Our friendly customer service team is available exclusively through chat from 7:00 AM to 7:00 PM. We typically respond within a few minutes during these times. Outside these hours, we may take longer.

Please note we do not offer phone support.

10. Noise Policy

Quiet hours are from 8:00 PM to 8:00 AM. Some noise from neighbours is possible. For light sleepers, earplugs are included in our welcome pack. Please check reviews if noise is a concern.

11. Smoking & Party Policy

All our apartments are non-smoking and not suitable for parties or events. If you are booking for a party or plan to smoke, your booking may be cancelled immediately, the police notified, and heavy fines may be applied.

12. Visitor Policy

You are welcome to have up to 2 visitors who are not on the booking for up to 4 hours, but they must leave by 10:00 PM. No visitors are allowed between 10:00 PM and 10:00 AM.

13. Pets Policy

We accept certain pets ONLY at our limited pet-friendly properties. There is an additional cleaning charge of $190 and an additional charge of $35 per night per pet.

14. Cancellation Policy

Guests may cancel or modify bookings according to the notice period. Extensions are subject to availability and current rates.

For short stays under 30 nights, a full refund is available if cancelled at least 24 hours before check-in; cancellations within 24 hours will be charged for one night.

For long stays of 30 nights or more, a full refund requires at least 30 days’ notice; cancellations within 30 days incur a charge of up to 30 nights.

15. Late Check-Out / Extension Requests

Check-out is strictly before 10:00 AM. Late check-out without prior approval may incur additional charges.

If you would like to extend your stay or request a late check-out, please contact us before 9:00 AM on your check-out day. Requests are subject to availability and must be approved in writing.

If a late check-out or extension is not approved before 9:00 AM, and our cleaner has already been scheduled or called out, a cleaner call-out fee may apply.



We aim to make your stay as comfortable and convenient as possible. If you have any special requests or concerns, please do not hesitate to contact us. Enjoy your stay!



💫 Booking Tip: Longer stays receive special discounts — stay a little longer and save! 🏡