Note fondée sur 57 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,3 Service et personnel
2,8 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 févr. 2024 sur Expedia
TERRIBLE.
Commentaires de Gestion de l’hôtel
3 mai 2024 par Ammy, Gestion de l’hôtel
Hi, Brooke! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
par un voyageur
Room cancelled at arrival
Publié le 11 janv. 2024 sur HotelsWe booked the motel a month in advance.
four days before checking in I received an email confirmation from the motel and a "how's your trip going" email from Hotels.com. The day before our stay I was texted about a refund with no explanation. When we arrived at the motel I was told our reservation was cancelled because they had weekly reservations and no rooms were left for us. The day after our supposed stay I received an email asking about our stay! After seeing what the property looked like, I am almost they cancelled. The motel looks like it is geared mostly for weekly construction workers. Rebooking another motel at the last minute cost me more.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Joey, Gestion de l’hôtel
Sincere apologies, Edward! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
par un voyageur
Publié le 27 nov. 2023 sur Expedia
Customer service was great .. my room was clean. But there was a gap in the door where light was coming in. Commode needed cleaning inside and out. Walls need paint. There was dust all over the air conditioner vents. I wiped part of the down by the bathroom sink. Shower curtain needs to be changed. Also my room was suppose to be non-smoking. There was an ashtray with cigarette residue in it.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Charles, Gestion de l’hôtel
Hi, Pamela! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
par un voyageur
Publié le 17 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Ammy, Gestion de l’hôtel
Hi, Christina! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.
par un voyageur
Publié le 11 nov. 2023 sur Hotels
par un voyageur
Publié le 23 oct. 2023 sur Expedia
Not a thing
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Tim, Gestion de l’hôtel
We are sorry the stay turned out to be an average one, Jeremiah! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim
par un voyageur
Publié le 27 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2023 par Ava, Gestion de l’hôtel
Hi, Carol! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava
par un voyageur
Publié le 16 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Tim, Gestion de l’hôtel
Hi, Bob! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
par un voyageur
Publié le 15 sept. 2023 sur Hotels
I was told i could get a different room because i was coming into early. Was not informed that I would have to pay extra for this. The front desk was training someone when i arrived. She informed me of the extra charge I paid it. They took my drivers license to make a copy and never returned it to me. I did not realuze this until i was getting ready to go get something to eat and inform the front desk that i had just killed several roaches. The gentleman at the front desk said he was sorry never once mentioned trying to comoensate me for this. But she added it to bill. I know this because when i looked at my booking site it was 10 dollars more. I paid this fee at the hotel. The room was not clean. Sheets had marking on them and there was hair on the floor. Once again I killed several roaches in the room was not compensated for this. There were no other rooms they could put me in for this inconvenience. Poor management unclean and unsanitary rooms. I will never stay at this establishment again. Nor will recommend it to anyone else. Im still having to pay for a room not suitable to sleep in. Would have went somewhere else but did not have the funds. Wish i had taken photos. Rm # 110
Commentaires de Gestion de l’hôtel
3 mai 2024 par Ammy, Gestion de l’hôtel
Apologies for the problems you had faced, Terry! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
par un voyageur
Publié le 11 sept. 2023 sur Expedia
Convenient to the interstate downtown Brownsville.
Commentaires de Gestion de l’hôtel
3 mai 2024 par Ammy, Gestion de l’hôtel
Hi, Leon! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.
