Note fondée sur 567 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 mars 2024
Beautiful property, clean, quiet, and comfortable. We stayed in one of the Villas and couldn't be happier with our stay. The service we received from check-in to room service, to the engineer who came out to re-light the pilot light on our fireplace, everyone was professional and courteous.
Commentaires de Gestion de l’hôtel
26 mars 2024 par KG, Gestion de l’hôtel
Hello Amanda, Thank you kindly for your 5 star review. We apologize that you needed to have engineering come to attend to your fireplace but we are happy to hear that everyone responded to your concerns in a timely and professional and courteous manner. We look forward to welcoming you back very soon and very much appreciate your business!
par un voyageur
Publié le 17 mars 2024 sur Expedia
Natural
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Kimberly, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!
par un voyageur
Publié le 7 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2024 par General Manager, Gestion de l’hôtel
Karen, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par Caroline, Gestion de l’hôtel
Thank you for taking the time to rate us, Terry! We strive to make every experience a 10/10 experience, so please don't hesitate to reach out to us to share what could have made your stay better.Thank you again,Caroline
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2024 par General Manager, Gestion de l’hôtel
Thomas, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2024 par General Manager, Gestion de l’hôtel
Joy, Thank you for staying with us. I appreciate your feedback and will share it with our team. We hope to welcome you again for an improved experience.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Wonderful room, service excellent. My experience was great. Front desk was beyond helpful. Food was fantastic. We had tickets for Snow Island and because of traffic and things we didn’t there until 4:30 Saturday afternoon. Thank goodness for the hotel. They more than made up for our awful day and we were so happy. 😀
Commentaires de Gestion de l’hôtel
26 févr. 2024 par General Manager, Gestion de l’hôtel
Robin, We're delighted to hear that you had a wonderful experience at Lanier Island Legacy Lodge! It's fantastic to know that you enjoyed your room, excellent service, and fantastic food. Our front desk team strives to go above and beyond to assist our guests, and we're glad to hear that they were beyond helpful during your stay. We're thrilled that we could make up for the challenges you faced with your delayed arrival, and we're so pleased to hear that we could turn your day around. Thank you for choosing to stay with us, and we hope to welcome you back for more memorable experiences in the future!
par un voyageur
Publié le 24 févr. 2024 sur Expedia
The scenery at the Lanier Legacy is second to none. I felt safe and enjoyed the amenities. Highly recommend.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par General Manager, Gestion de l’hôtel
Pamela, We're thrilled to hear that you enjoyed the breathtaking scenery and felt safe while experiencing the amenities at Lanier Island Legacy Lodge. Providing a secure and enjoyable environment for our guests is our top priority. Thank you for recommending us, and we look forward to welcoming you back for another fantastic stay in the future!
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2024 par General Manager, Gestion de l’hôtel
Jimmy, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Property is nice. Rooms are clean.
The tv remote was horrible
Took forever to turn on, hard to change channel & the volume was loud & you could not lower it. They have fireplaces but they turn it on for you. We requested it and half hour later we were tired of waiting around so we cancelled. We were told maintenance was working it’s way to us. Not very pleased as the the pricing is not inexpensive and then nothing worked in the room.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager, Gestion de l’hôtel
Ivette, We're glad to hear that you found our property nice and our rooms clean. Your feedback about the TV remote is important, and we'll address this issue to ensure a smoother experience for our guests. Regarding the fireplace, we apologize for the delay in getting it started for you. We understand your frustration and will work to improve our response time in such situations. We appreciate your input and hope to have the opportunity to provide you with a more enjoyable experience in the future.
