Note fondée sur 93 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mars 2024 sur Wotif
When we got to our room there was sand in our bed on the very first day, didn't think the bed sheets had been changed out, other guests are very noisy running through the halls at night yelling or talking loudly coming back from partying, staff are friendly and helpful
Commentaires de Gestion de l’hôtel
18 mars 2024 par Brooke, Gestion de l’hôtel
Hi Matt,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the inconveniences you encountered during your stay. Please accept our sincere apologies.We greatly appreciate your kind words about our friendly and helpful staff. We will take immediate steps to address the issues mentioned to ensure a more enjoyable experience for all our guests.We hope to have the opportunity to welcome you back and provide you with an exceptional stay Kind regards,Brooke
par un voyageur
Publié le 17 mars 2024 sur Wotif
Dirty condom and cans under the bed, toilet paper in the bed. And couldn’t find a garbage shoot or bin. So we left a rubbish in boxes. Wouldn’t have even complained about this but I got charged a cleaning fee when clearly it wasn’t clean before us.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Paco, Gestion de l’hôtel
Hi Kristy-Lee,We sincerely apologize for the inconveniences you experienced during your stay. Your comfort is our priority, and we take your feedback seriously. We would love the opportunity to make this right on your next visit. Please reach out to us directly so we can address any outstanding issues.
par un voyageur
Publié le 10 mars 2024 sur Wotif
Vali seems geared towards younger people and backpackers which is fine - however there are certain things that come with that. There seemed to be a smell of vomit in the hallways at one stage and it is quite noisy till the early hours of the morning so can be difficulty if you are a light sleeper. Our room was great, good size and bed was comfy. The shower head was loose and needed fixing and the bathroom was quite tiny for what was a generous sized room. We were visiting Byron for a wedding so the place was perfect for our needs, very convenient in the heart of town. But my wife did struggle with the noise.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Brooke, Gestion de l’hôtel
Hi Adam,Thank you for your feedback. We apologize for the noise and cleanliness issues you experienced during your stay at Vali. We'll address these promptly and ensure improvements are made. We're glad to hear you found the room comfortable and the location convenient. We hope to welcome you back in the future for a better experience.Kind regards,Brooke
par un voyageur
Publié le 10 mars 2024 sur Expedia
Exceptional room
Commentaires de Gestion de l’hôtel
13 mars 2024 par Brooke, Gestion de l’hôtel
Hi Peter.Thanks for the awesome feedback on the room! We're so glad you enjoyed it. Looking forward to having you back soon!Kind regards,Brooke
par un voyageur
Publié le 7 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 mars 2024 par Brooke, Gestion de l’hôtel
Hi Victoria,Thank you so much for taking the time to leave such a wonderful 5/5 review! We are thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.Kind regards,Brooke
par un voyageur
Publié le 6 mars 2024 sur Expedia
This was a great accommodation. I stayed across from the women’s washroom and it had a squeaky door. The 6 bed room had a fridge and tv in it, which was very convenient.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Brooke, Gestion de l’hôtel
Hi Angela,Thank you for your feedback! We're glad to hear that you enjoyed your stay with us overall. We apologize for any inconvenience caused by the squeaky door; we'll make sure to address that promptly. It's fantastic to hear that you found the amenities in the 6-bed room convenient. We hope to have the opportunity to welcome you back in the future!Kind regards,Brooke
par un voyageur
Publié le 6 mars 2024 sur Expedia
Our stay here was amazing and the staff could not have done a better job at making us feel welcome. The place was clean and very well decorated with really good air con and facilities. The staff were so friendly and they had organised free events for guests most days of the week. We wish we had stayed longer so we could attend them all! They had group walks, a BBQ, trivia night and free boxing classes ect. We attended the walking tour to the lighthouse at sunrise free of charge and even bought us all a coffee/pastry afterwards. If returning to Byron bay I wouldn’t even think about staying anywhere else.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Damo, Gestion de l’hôtel
Phoebe, thank you so much for your review!! Honestly, it has nearly brought a tear to my eye. We are sincerely so happy that you loved your stay so much. We are building something special here at Vali and we just want to create insanely awesome experiences for our guests. We are over the moon you had the chance to experience them. Please come back again soon, we miss you already. Cheers Damien
par un voyageur
Publié le 5 mars 2024 sur Expedia
I loved the room was really well set out with nice decor nice comfy bed tv with choices for watching movies. Nice balcony small fridge. Place was great for someone wanting thwir own room snd those wanting to share had big kitchen area and terrace. My room was far from the shared dorms bsthrooms etc which was great.
Commentaires de Gestion de l’hôtel
8 mars 2024 par Damo, Gestion de l’hôtel
Hi Deborah. Thanks so much for your review and we are so happy that you enjoyed your stay with us. We are one big happy family at Vali and would love to have you back asap so please come back. We can't wait to welcome you again. Cheers Damien
par un voyageur
Publié le 5 mars 2024 sur Expedia
I have nothing to complain about, this is a really nice hostel/hotel. The ensuite room has a big tv that you can connect to the room. The staff was very friendly and helpfull. Noice fromboutside was very loud on a Friday night but that is expected when you live in the centre of Byron. I recommend!
Commentaires de Gestion de l’hôtel
8 mars 2024 par Paco, Gestion de l’hôtel
Thank you very much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at our hostel/hotel.It's wonderful to know that you found our ensuite room comfortable and appreciated the amenities such as the big TV that you could connect to. We are also glad that our staff members could assist you efficiently during your stay. Providing excellent service and ensuring our guests feel welcomed is always our top priority.We understand that staying in the center of Byron can sometimes come with the trade-off of lively surroundings, especially on Friday nights. We appreciate your understanding regarding the noise and are pleased that it did not overshadow your positive experience with us.Thank you for recommending us, and we look forward to welcoming you back during your future visits to Byron.Warm regards,
par un voyageur
Great location, good for short stay
Publié le 3 mars 2024 sur HotelsBeautiful renovated hotels however rooms are already showing signs of wear and need better cleaning. My room had coffee/liquid stains on the floor and bathroom was in need of a deep clean
Commentaires de Gestion de l’hôtel
4 mars 2024 par brooke, Gestion de l’hôtel
Hi,Thank you for your review. We appreciate your compliments on our renovated hostel. We apologize for any cleanliness issues you encountered, and we're addressing them promptly. Your feedback is crucial, and we hope to welcome you back for an improved experience.
