Note fondée sur 446 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur
Paradis!
Publié le 12 déc. 2016 sur ExpediaWow, incroyable! C'est le paradis sur terre. Le personnel est courtois et il est très sécuritaire de sortir du resort même la nuit!
Commentaires de Gestion de l’hôtel
14 déc. 2016 par rodrigo gutierrez, Gestion de l’hôtel
Nous sommes ravis de savoir que vous considérez notre propriété comme un paradis. Nous espérons néanmoins que cela vous aidera dans vos recherches
par un voyageur de Bakersfield
Publié le 3 avr. 2024
Great place. Perfect
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Jorge Herran GM, Gestion de l’hôtel
Thank you for your feedback. We look forward to the opportunity of welcoming you back to Grand Solmar Lands End!
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Great property! Lots of great restaurants. Pools at every turn. Beautiful views. I have never been to a better spot to watch the whales..
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Jorge Herran GM, Gestion de l’hôtel
Dear Robert,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our property, the variety of restaurants, pools, and breathtaking views. It's wonderful to know that you found our location ideal for whale watching. We appreciate your kind words and look forward to welcoming you back for another memorable experience.Best regards,
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Beautiful location, quiet and private
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Jorge Herran GM, Gestion de l’hôtel
Dear Dayna Jo,Thank you for your feedback! We're delighted you found Grand Solmar Lands End to be a beautiful, quiet, and private location. We look forward to hosting you again for another serene getaway.Best regards,
par un voyageur
Publié le 11 janv. 2024 sur Expedia
Clean room. Friendly staff.
Meals and drinks too expensive
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Jorge Herran GM, Gestion de l’hôtel
Hello! Thank you for sharing your feedback. We're delighted to hear that you found our rooms clean and our staff friendly. We understand your concern about the pricing of meals and drinks, and we appreciate your honesty. We constantly strive to provide the best value for our guests, and your input is valuable in helping us improve. We'll certainly take your comments into consideration as we work on enhancing our offerings. If there's anything specific you'd like to share or if you have any suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back and make your next stay even more enjoyable. Thank you for choosing us!
par un voyageur de Mooresville
Publié le 11 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Jorge Herran GM, Gestion de l’hôtel
Dear George,Thank you for sharing your feedback and rating us 4 out of 5 stars. We appreciate your input and would love to know more about your experience to ensure we continue to improve. If you have any specific suggestions or concerns, please feel free to share them with us. We value your patronage and hope to welcome you back for an even better stay in the future.Best regards,
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Jorge Herran GM, Gestion de l’hôtel
Dear Alan,Thank you for the 5-star rating! We are thrilled to hear that you enjoyed your stay with us. It's our pleasure to provide you with an excellent experience. We look forward to welcoming you back for another exceptional stay in the future.Best regards,
par un voyageur
Publié le 29 déc. 2023 sur Expedia
The location is great. Everything else is below par. I spend $ 2800 for an upgrade to a two bedroom penthouse yet they didn’t offer me free breakfast. Besides the food was terrible, selection was also not great. I wouldn’t want to stay again and wouldn’t recommend :(
Commentaires de Gestion de l’hôtel
30 déc. 2023 par Jorge Herran GM, Gestion de l’hôtel
I'm sorry to hear about your experience. Your feedback is truly valuable, and I completely understand your disappointment regarding the breakfast offerings and the quality of food during your stay. I apologize for falling short of your expectations despite the upgrade to a two-bedroom penthouse. Your insights are important to us, and we'll take your comments into serious consideration to improve our services and amenities. We genuinely appreciate your input and hope to have the opportunity to exceed your expectations should you reconsider staying with us in the future.
par un voyageur de Redmond
Publié le 26 déc. 2023 sur Expedia
No VIP benefits at all despite asking multiple times, almost felt like begging. No wine, no upgrade, no discounts, no late checkout, nothing.
Commentaires de Gestion de l’hôtel
26 déc. 2023 par Jorge Herran GM, Gestion de l’hôtel
I deeply apologize for the inconvenience and disappointment you experienced during your stay. It's disheartening to hear that despite your requests, you did not receive the VIP benefits you were expecting. I completely understand how frustrating it must have been to feel disregarded despite reaching out multiple times.Our primary goal is to ensure that every guest feels valued and receives exceptional service. I am truly sorry that we fell short of meeting your expectations and failed to provide the wine, upgrades, late checkout, or any other VIP benefits you were anticipating.Your feedback is incredibly important to us, and I assure you that I will personally investigate this matter to understand where the breakdown occurred in our service delivery. Rest assured, we take such feedback seriously and will work diligently to prevent similar incidents in the future.Please accept our sincerest apologies for any inconvenience caused. We genuinely appreciate your patronage and hope to have the opportunity to regain your trust and provide you with the excellent service you rightfully expect from us on any future visits.If there's anything specific I can do to make amends for your experience, please feel free to reach out to me directly. Your satisfaction is our top priority, and I'm committed to ensuring your next stay is nothing short of exceptional.Once again, I apologize for the disappointment you faced during your recent stay. Thank you for bringing this to our attention, and we hope to have the chance to make it right for you in the future.
par un voyageur
Publié le 22 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Jorge Herran GM, Gestion de l’hôtel
Dear Ricardo,Thank you for your feedback! We look forward to welcoming you back in the near future.Saludos,
