Note fondée sur 98 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,2 Service et personnel
3,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 févr. 2022 sur Hotels
par un voyageur
Publié le 21 janv. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
30 janv. 2019 par Manager, Gestion de l’hôtel
Thanks for your review!
par un voyageur
Publié le 30 déc. 2023 sur Expedia
par un voyageur
Nina och Malin från Sverige
Publié le 28 déc. 2023 sur HotelsMycket trevligt boende som ligger väldigt bra. Rekommenderas väldigt mycket att hyra cyklar för ultimata upplevelsen. Personalen i receptionen och vakterna känns som ens vänner och hjälper dig med vad det än är. Vi har ingenting att klaga på :)
par un voyageur
Publié le 28 oct. 2023 sur Hotels
I wasn’t planning on even leaving a review because I think this place caters to a certain demographic and for that demographic it is maybe a cool happening place. Here’s what I didn’t like:
1. The RUDEST staff. Everyone in puerto viejo was so kind and welcoming. I feel like they actively had to search for the rudest most unwelcoming people they could find.
2. Forget about trying to find this place in the dark. There’s a tiny tiny sign that says Selina which is not very lit at night. When I called the front desk for help they were wildly unhelpful then the security guard was also unhelpful when trying to figure out where to park when the gates were both locked.
3. I had a private room. It was FULL of mold and pretty gross. The toilet leaked from the bottom all over the bathroom floor and constantly smelled like poop.
4. I was feeling sick and asked the bar to SELL me a cup of ice, I offered to pay and did not ask for it for free. They would not SELL me a cup of ice (honestly should have been free but ok, I get it I’ll pay if that’s a policy). THEY WOULD NOT SELL ME A CUP OF ICE WHEN I FELT SICK AND JUST WANTED ICE WATER. That was really the straw that broke the camels back. They bartender went over to the “boss” likely the manager or owner to ask and he just said no. What an abysmal policy. They said because there’s a “festival” well I’m not part of the festival (literally 10 people in front of a dj booth, and 4 people at the bar) I’m a paying guest at the hostel who also
Commentaires de Gestion de l’hôtel
3 nov. 2023 par Selina, Gestion de l’hôtel
Hi, thank you so much for your feedback. We appreciate you taking the time to help us improve our guest experience. We apologize for the inconvenience you experienced while here. We pay close attention to your comments and we will work hard to improve as much as we can. Thank you for your stay. We wish you all the best and hope to see you again soon! Pura Vida!Thanks & Regards,
par un voyageur
Publié le 16 oct. 2023 sur Expedia
No me agradó el trato de personal.
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Selina, Gestion de l’hôtel
Hi Victor, thank you so much for your feedback. We appreciate you taking the time to help us improve our guest experience. We pay close attention to your comments and we will work hard to improve as much as we can. Thank you for your stay. We wish you all the best and hope to see you again soon! Pura Vida!Thanks & Regards,
par un voyageur
Publié le 25 sept. 2023 sur Expedia
par un voyageur
Publié le 7 juin 2023 sur Expedia
Very friendly and helpful team. Good location, close to Puerto Viejo and Cocles. Our suite was very spacious and quite with a good size fridge. In general very good but a bit expensive for what you get.
Commentaires de Gestion de l’hôtel
13 juin 2023 par Att: Keylin Fonseca, Gestion de l’hôtel
Hello Flora, thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details. Pura Vida!
par un voyageur
Publié le 28 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 avr. 2023 par Raquel Rojas., Gestion de l’hôtel
Hello Karine!We feel very grateful for your rate, we wish to continue sharing the best experience with you in all our Selinas.
par un voyageur
Publié le 19 mars 2023 sur Expedia
We had a nice stay. My son loved the pool and the location was great. It was a nice quiet spot right on the beach with a cool hike through the jungle.
Commentaires de Gestion de l’hôtel
15 avr. 2023 par Raquel Rojas., Gestion de l’hôtel
Hello Melisa!, tThank you so much for your comments, we wish to see you soon in hour Hotel.
