Note fondée sur 662 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de MESQUITE
Publié le 1 avr. 2024
Compared when I stood there a few years I usually go 2-3 times year cheaper than staying at the Choctaw. Seems to be getting worse over time and more expensive. This time they had mold in the shower and barley any hot water. Cold shower in the am not cool.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Alvin, we sincerely apologize for the disappointment and inconvenience you experienced during your recent stay with us. It is disheartening to hear that your experience did not meet your expectations, particularly with regard to cleanliness and the availability of hot water. We realize this was challenging for you, so we shall take all essential steps to look into these matters and rectify the situation without fail. We would be pleased to host you again when you arrive in Calera with a comfortable guest experience, undisturbed and worth every penny.Best Regards, Hy-Lo HotelCustomer Care Team
par un voyageur
matt vstubblefield
Publié le 5 mars 2024 sur Hotelsit was great
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Care Team, Gestion de l’hôtel
Hi Rebecca,We're thrilled to hear that you had a great experience during your stay with us! If there's anything specific that made your stay memorable or if you have any suggestions for how we can improve even further, please feel free to let us know. We're always here to ensure your satisfaction, and we hope to have the pleasure of hosting you again in the future!Best Regards, Hy-Lo HotelCustomer Care Team
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Aaron, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at the Hy-Lo Hotel, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Hy-Lo HotelCustomer Care Team
par un voyageur de Perkins
Publié le 3 mars 2024 sur Expedia
I love that it’s right off the highway. Makes it easy to get to and get back on. The rooms all look exactly like the pictures. Super cute place and very clean. The front desk person was always super nice and friendly.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Michelle, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Calera so we can deliver another incredible Hy-Lo Hotel guest experience!Best Regards, Hy-Lo HotelCustomer Care Team
par un voyageur
Publié le 2 mars 2024 sur Expedia
At check in the clerk charged my ccard more than i had already paid via expedia. The room was dirty and had food in the frig. A housekeeper came into room unannounced and without knocking. I was undressed.. complained to front desk and person shrugged it off as a english language issue.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Karen, we are deeply sorry for the inconvenience you experienced during your recent stay. We understand the distress and trouble caused due to the additional charge, dirty room conditions, and improper entry by our housekeeping staff. We will investigate the issues you mentioned with our staff and ensure that appropriate measures are taken to prevent such incidents. Your feedback is invaluable to us, and we appreciate the opportunity to make things right. We hope you will give us another chance to provide you with the exceptional service you deserve.Best Regards, Hy-Lo HotelCustomer Care Team
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kourtney, thank you for letting us know about your stay at the Hy-Lo Hotel. It's always a pleasure hearing from our guests. Thank you for rating our services positively, but we understand they were not entirely as expected. Our responsibility is to ensure that you have the best time during your vacation, so do not hesitate to share feedback on your stay. Let us know the next time you travel to Calera because we would love to host you again and serve a lovely guest experience at our humble hotel.Best Regards, Hy-Lo HotelCustomer Care Team
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Pleasant staff!
Commentaires de Gestion de l’hôtel
1 mars 2024 par Customer Care Team, Gestion de l’hôtel
Hi Tracy, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our pleasant services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Hy-Lo Hotel with the finest of our amenities and resources!Best Regards, Hy-Lo HotelCustomer Care Team
par un voyageur de Frisco
Publié le 28 févr. 2024 sur Expedia
The rooms are clean and spacious.
The management is very accommodating.
The breakfast was great. Eggs, sausage, biscuits and gravy, waffles, cereal, oatmeal, juices, and more, all fresh! Will definitely be back soon!
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Diana, we are thankful for giving our hotel a splendid rating for our rooms, staff services, and delicious breakfast offerings. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Hy-Lo HotelCustomer Care Team
par un voyageur
Our 2 night stay.
Publié le 27 févr. 2024 sur HotelsIt was nice and quiet, the first floor is under construction and the elevator only goes up to floor 2. If you're on the 3rd floor, you have to take the stairs.
P.S., the elevator is kind of shaky going up, and rough going down..
Other than that, it's a nice place.
Close to the casino and 3 miles away from the restaurants...
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, thank you for sharing your experience with us! We're glad to hear that you enjoyed a nice and quiet stay and found our location convenient. We apologize for the inconvenience caused by the ongoing construction and elevator issues. Your feedback is appreciated, and we'll work diligently to address these concerns and improve the guest experience. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Hy-Lo HotelCustomer Care Team
