Note fondée sur 974 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Extraordinaire
Publié le 1 mars 2019 sur HotelsHôtel magnifique qui a su conserver son charme historique avec le luxe du moderne.
Suberbe expérience.
Emplacement idéal pour visiter les musées de Canberra.
Quartier très calme voire désert le we.
Commentaires de Gestion de l’hôtel
29 mars 2019 par Hotel Kurrajong, Gestion de l’hôtel
Thank you for taking the time to write this review.
Hope to have you stay with us again.
par un voyageur
Publié le 27 avr. 2018 sur Hotels
par un voyageur
Publié le 17 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Grace, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 17 mars 2024 sur Expedia
A comfortable and convenient hotel for our planned visit to National Gallery. The room we requested, a twin, was dysfunctional due to the placement of a table between the beds and we asked if the table and beds could be moved, the person on the desk said he would do what he could, but on returning to the room after dinner nothing had been done. We sorted it in a couple of minutes.
Breakfast arrangement was a shambles until one learned that you found your own table, if there was one that had been cleared, and ordered at the bar counter. Excellent breakfast, poor restaurant management.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Grace, Gestion de l’hôtel
Dear Barrie,Thank you for taking the time to write your review.It is great to see we managed to tick most of the right boxes during your stay. We have shared your comments with the team, especially our F&B team who appreciates your comment regarding the quality of dining experience. The comments you made regarding your stay with us are most appreciated. It is always a pleasure to receive constructive feedback from guests who have enjoyed their stay here at the Hotel Kurrajong Canberra.Once again, thank you for taking the time to share your feedback. We look forward to your next visit.Kind regards,Grace Russell Duty Manager
par un voyageur
Publié le 14 mars 2024 sur Wotif
Beautiful heritage hotel in convenient location. Comfy beds, nice and clean, modernised and fantastic courtyard area to relax. Staff were friendly and helpful. Bonus walking distance to many of Canberra’s highlights,
Commentaires de Gestion de l’hôtel
15 mars 2024 par Grace, Gestion de l’hôtel
Dear Annette,Thank you so much for your wonderful feedback and for choosing to stay with us. We are thrilled to know that you had a fantastic experience at our hotel. Your kind words about our comfortable rooms, attentive staff, and excellent amenities are truly appreciated.We are dedicated to providing exceptional hospitality, and it brings us great joy to hear that we succeeded in making your stay enjoyable and memorable. Your recommendation means the world to us, and we cannot wait to welcome you back for another delightful stay.If there is anything else we can do to enhance your future visits, please do not hesitate to let us know. We value your loyalty, and we look forward to serving you with excellence again soon.Best regards,Grace Russell Duty Manager
par un voyageur
Publié le 14 mars 2024 sur Wotif
We enjoyed our previous stay with our club in November 23. The hotel was good for all standards which is why we returned. We were not aware that it was Canberra Day holiday and it was soon obvious that management had decided that guests who were game to stay on this weekend should be happy to make do seeing they were not paying the usual Tarrif. Skeleton staff, one said he had to wait bar and do the food, etc on his own. On ordering our meal we asked about the accompanying vegetables and was told they would be minimal. The garden area by the bar was to be quite frank unkempt. Enough said, I think
Commentaires de Gestion de l’hôtel
18 mars 2024 par Grace, Gestion de l’hôtel
Dear Hector,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Our team is committed to providing exceptional service, and we regret that we fell short of your expectations.We take your comments seriously, and we will use your valuable feedback to address the issues you raised and make necessary improvements. Please know that this is not reflective of our usual standard, and we will take the necessary steps to ensure such situations do not occur in the future.We would like to extend a sincere invitation for you to return to our hotel. We are determined to make your next stay a more enjoyable and memorable experience. If you decide to give us another chance, please feel free to reach out to me personally, and I will ensure that all your preferences and requirements are met.Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back and restore your confidence in our servicesKind Regards,Grace Russell Duty Manager
par un voyageur
Publié le 14 mars 2024 sur Expedia
Great location, facility and service
Commentaires de Gestion de l’hôtel
15 mars 2024 par Grace, Gestion de l’hôtel
Dear Rodney,Thank you for taking a moment to reflect on your recent stay experience with us at Hotel Kurrajong Canberra. I am so pleased that we could welcome you!I appreciate you commending on our facilities and could not agree with you more that our location is certainly a highlight and very convenient for many of our guests to explore the prominent sites of Canberra or local attractions! The comments you made regarding your stay with us are most appreciatedWe look forward to welcoming you back to the hotel in the near future.Best regards,Grace Russell Duty Manager
par un voyageur
In need of a deep clean
Publié le 3 mars 2024 sur HotelsWe stayed at Hotel Kurrajong for 2 nights in a Heritage King Room.
The hotel overall had a nice charm to it when you walk into the foyer. The room itself however was disappointing.
Our room was adjoining another room with a door in between the two rooms. Through this door you could hear everything going in the room next door, there was no sound-proofing. There was also music which could be heard both nights (perhaps from the bar downstairs), which stopped by around 10pm each night.
The level of cleanliness in the room (and hotel overall) was poor. I have taken several pictures, but many areas of the room appeared to not been properly cleaned in months. There was a build up of dust easily seen in numerous places in the room. The furniture had spills on it not wiped up from previous guests making tea/ coffee etc. Many dead bugs and webs could be seen inside the windows and the bathroom itself had not been cleaned properly in a while and was gross, especially behind the door.
The hotel needs a really deep clean and attention to the common areas where dust could be spotted easily. It is sad to see such a beautiful hotel in this state.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Grace, Gestion de l’hôtel
Dear Anonymous,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Our team is committed to providing exceptional service, and we regret that we fell short of your expectations.We take your comments seriously, and we will use your valuable feedback to address the issues you raised and make necessary improvements. Please know that this is not reflective of our usual standard, and we will take the necessary steps to ensure such situations do not occur in the future.We would like to extend a sincere invitation for you to return to our hotel. We are determined to make your next stay a more enjoyable and memorable experience. If you decide to give us another chance, please feel free to reach out to me personally, and I will ensure that all your preferences and requirements are met.Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back and restore your confidence in our services.Best regards,Grace Russell Duty Manager
par un voyageur
Publié le 2 mars 2024 sur Hotels
par un voyageur
Publié le 23 févr. 2024 sur Expedia
