Note fondée sur 1 087 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Magnifique
Publié le 26 déc. 2023 sur HotelsHôtel très bien situé, avec des chambres spacieuse avec une excellente vue.
Le buffet pour le petit dej est très bien.
Superbe plage
Commentaires de Gestion de l’hôtel
26 déc. 2023 par Sonia Ceballos Resort Manager , Gestion de l’hôtel
Dear Marouane, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,
par un voyageur
Publié le 8 sept. 2023 sur Expedia
Les restaurants n’offrent pas une variété de menus. Les repas sont très dispendieux et pas vraiment de qualité. Lorsque l’on demande quelque chose en particulier aux cuisiniers ils nous le prépare quand c’est possible, mais très peu de choix.
Beau resort en general, propre, belle plage bien entretenue. Personnel gentil.
Commentaires de Gestion de l’hôtel
8 sept. 2023 par Félix Ruano General Manager. , Gestion de l’hôtel
Dear Marie, Thank you for selecting Presidente InterContinental Cancún and for taking the time to share with us your comments on your recent visit to our hotel. Thank you for sharing your feedback with us, it is very valuable as it gives us an inside view into our guests' experience and helps us identify the areas we must improve in order to achieve our guests complete satisfaction. Hopefully, you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards.
par un voyageur
Publié le 3 sept. 2023 sur Expedia
Playa hermosa
Commentaires de Gestion de l’hôtel
4 sept. 2023 par Félix Ruano Gerente General, Gestion de l’hôtel
Estimado Fernando, Nos complace saber que has disfrutado de nuestra increíble playa, esperamos poder recibirte nuevamente en esta tu casa Presidente InterContinental Cancún. Será un placer volver a ser tus anfitriones. Muchas gracias por compartir tu reseña, saludos cordiales
par un voyageur
Très bon compromis par rapport à Cancun
Publié le 26 août 2023 sur HotelsTrès bon compromis même si tarif un peu cher (mais normal à Cancun!) Petit déj très bien
Commentaires de Gestion de l’hôtel
28 août 2023 par Félix Ruano General Manager. , Gestion de l’hôtel
Dear Valérie, We truely appreciate you take your time to share your comments about your recent stay at Presidente InterContinental Cancún, I am happy to read you really enjoyed of our breakfast. It will be a pleasure to host you again. Cordially,
par un voyageur
Low customer satisfaction level
Publié le 15 août 2023 sur HotelsWe required our two room to communicate together as we have two children at our booking (Three monthes ago): our resquest has just been not taken account !
We booked room with a terrace: not possible to use it as it was unpleasant just in front of a wall along a noisy road
A curtain was broken a our arrival
Not serious at all!!
Commentaires de Gestion de l’hôtel
16 août 2023 par Félix Ruano General Manager. , Gestion de l’hôtel
Dear Raynald,First of all thank you for choosing Presidente InterContinental Cancún, we appreciate for bringing to our attention your comments. Unfortunately I see your experience was not as you expected and I offer you a sincere apology for the deficiencies along your stay, especially for the request that was not fulfilled, I assure you that I will work with the heads of the department to work on improving all the points that you mention and which I assure you we commit day by day to care to offer you the services and high standards that you deserve, be sure that the circumstances you described are not typical of the high standards we strive to provide. We pride ourselves on creating memorable experiences for our guests, and to do so, we focus on following the highest standards of quality and service. I will work closely with our department heads to ensure that all of our staff are fully engaged with our guests. Your opinion is very important to us and we hope you can give us the oportunity to host you again and eradicacte the image that this occasion took away and replace it with the service and quality that distinguish us.Cordially,
par un voyageur
Publié le 19 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
20 juill. 2023 par Félix Ruano General Manager. , Gestion de l’hôtel
Dear Gilles, I am glad to see you had a great experience with us at Presidente InterContinental Cancún, I hope you can visit us again in this little paradise. Kind regards,
par un voyageur de Candiac
Publié le 14 févr. 2023 sur Expedia
La plage et la proprete
Commentaires de Gestion de l’hôtel
22 févr. 2023 par Sonia Ceballos Resort Manager, Gestion de l’hôtel
Dear Patrick,Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.We are glad you have enjoyed our lovely beach and the cleanliness , we do hope you give us the chance to host you again in the near future.Cordially,
par un voyageur
Publié le 15 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
17 mai 2022 par Félix Ruano General Manager. , Gestion de l’hôtel
Dear Carlo,
Thank you for selecting Presidente InterContinental as your home on your travel to Cancun. We look forward for your next visit to this you home in Cancun.
Cordially,
par un voyageur
Publié le 8 mars 2022 sur Hotels
Parfait !!!
Je recommande
Commentaires de Gestion de l’hôtel
10 mars 2022 par Félix Ruano General Manager. , Gestion de l’hôtel
Dear Candice,
Thank you for taking the time to tell us about your recent stay at Presidente InterContinental Cancun. I am happy to hear that you have a perfect hotel experience and that we have met your expectations.
Thank you very much for your positive recommendation to the travelers. We look forward for your next visit in this your home in Cancun.
Cordially,
par un voyageur
Très bel hôtel
Publié le 8 févr. 2022 sur HotelsSéjour très agréable, bel hôtel,extérieur spacieux, très belles piscines, plage magnifique
Mais une certaine lenteur pour le room service à 3 reprises😱
C était dommage
Commentaires de Gestion de l’hôtel
8 févr. 2022 par Félix Ruano General Manager, Gestion de l’hôtel
Dear Nicole,
Thanks for choosing Presidente InterContinental Cancun Resort. I'm pleased to hear you enjoyed of our lovely beach and spacious areas. We truly appreciate your feedback, be sure I will share your comments with our team so that we can offer you a better experience in the future. We do hope to have the opportunity to welcome you back in this your home in Cancun.
Sincerely,
