Note fondée sur 1 381 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 avr. 2024
This was our first time to this resort and it was amazing. The food options were great, very clean rooms and staff was friendly and great. We are definitely looking forward to coming back!
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Hotel Riu Palace Kukulkán Online Reputation Manage, Gestion de l’hôtel
Dear Dominoe,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes,Hotel Riu Palace KukulkánOnline Reputation Manager
par un voyageur de Vallejo
Publié le 28 mars 2024
Xxx
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Hotel Riu Palace Kukulkán Online Reputation Manage, Gestion de l’hôtel
Dear Savannah Marie,Thank you very much for your evaluation. It is very rewarding.It would be great to be able to host you again soon.We wish you a wonderful day.Kindest Regards,Hotel Riu Palace KukulkánOnline Reputation Manager
par un voyageur de MASCOUTAH
Publié le 17 mars 2024
The property was very clean. Most of the staff were awesome. Do not trust the allergen signs by the food. The cinnamon rolls did not have the nut symbol showing it had nuts. I took one bite and pulled a nut out of my mouth. After telling 2 managers and the chef they did not fix the sign. Two days later they served the cinnamon rolls again and did not fix the sign.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear TIFFANY,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager
par un voyageur
Publié le 13 mars 2024
Love it!!!
Commentaires de Gestion de l’hôtel
13 mars 2024 par Hotel Riu Palace Kukulkán Online Reputation Manage, Gestion de l’hôtel
Dear Terrcce Trina-Lee,We are so pleased to read that your experience was positive.We really thank you for your fabulous feedback, it is very much appreciated.Love you back!Hotel Riu Palace KukulkánOnline Reputation Manager
par un voyageur
Publié le 6 mars 2024
Service was excellent shout out to Jordan & Julio beautiful hotel
Commentaires de Gestion de l’hôtel
8 mars 2024 par Hotel Riu Palace Kukulkán Online Reputation Manage, Gestion de l’hôtel
Dear Jean Marie,Thank you for taking the time to leave this fantastic review.It is for this that we work and it is very rewarding to learn that our efforts are appreciated.We do hope all our guests to expect a perfect stay at our hotel.Lovely hosting you and looking forward to having you again, Jean Marie.Kindest Regards,Hotel Riu Palace KukulkánOnline Reputation Manager
par un voyageur
Publié le 23 févr. 2024 sur Expedia
par un voyageur
Publié le 23 févr. 2024 sur Expedia
The hotel was beautiful. But I did not receive my deposit back.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Matthew,Thank you for your review. We really appreciate that you took the time to evaluate your stay. As much as we are pleased to hear you enjoyed your stay. For further assistance regarding the deposit, please contact Expedia.We really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace KukulkanOnline Reputation Manager
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Great food and great service!
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Mitchell, Thank you for being our guest! It is delightful to hear you enjoyed your stay with us, and appreciate your wonderful review. We are grateful for your recommendation on Expedia, and hope to host you again!Our very best,Hotel Riu Palace KukulkanOnline Reputation Manager
par un voyageur
Publié le 23 févr. 2024 sur Expedia
par un voyageur
Publié le 23 févr. 2024 sur Expedia
It's a wonderful place, staff is amazing.
