Note fondée sur 808 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2019 sur Expedia
Hôtel directement sur la plage
Chambre avec vue sur océan top
Commentaires de Gestion de l’hôtel
15 août 2019 par Zach Harmon, FOH Director, Gestion de l’hôtel
Thanks for visiting and for the five star review. Glad to hear you enjoyed the ocean view. It is breathtaking!
par un voyageur
Publié le 7 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Hotelmgmt, Gestion de l’hôtel
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Lorri.
par un voyageur
Publié le 6 mars 2024 sur Expedia
Great location beach front. Awesome view of Haystack.
Commentaires de Gestion de l’hôtel
7 mars 2024 par HotelMgmt, Gestion de l’hôtel
The picturesque views we provide at Surfsand Resort is something we take great pride in. We loved sharing them with you and hope to do it again soon, La Donna. Thank you!
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par HotelMgmt, Gestion de l’hôtel
Brenda, we're grateful for your positive feedback! On your next trip to the area, we hope you'll stay with us again so we can strive to exceed your expectations even further.
par un voyageur
Storm watch
Publié le 29 févr. 2024 sur HotelsMy wife and I really enjoyed staying at this place. Even though it is being remodeled everything seemed like it was up and fully operational. The staff was courteous and professional.
Commentaires de Gestion de l’hôtel
5 mars 2024 par HotelMgmt, Gestion de l’hôtel
And we loved welcoming you and your wife for a beautiful escape here at Surfsand Resort, Greg! Thank you for taking the time to share a few details about your trip. Our team will be honored to receive your compliments! All of us hope you can revisit when our renovations are complete so that we can impress you even further. See you both then!
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Spectacular!
Commentaires de Gestion de l’hôtel
21 févr. 2024 par HotelMgmt, Gestion de l’hôtel
Andrew, it's fantastic to hear you found your experience with us to be spectacular! We strive to ensure every guest encounters something truly memorable and exceptional, and it seems we succeeded during your visit. We look forward to the opportunity to welcome you back to Surfsand Resort for another beautiful getaway!
par un voyageur
Only rather it a 4 because it’s under renovation
Publié le 15 févr. 2024 sur HotelsWe only rated it a 4 because it was under renovation. Otherwise, it would likely be a five definitely going back
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Hotelmgmt, Gestion de l’hôtel
Kenneth, we are currently working on some exciting updates for our guests, as you mentioned. We are eager to share them with you when we are complete. We are confident your next trip to Surfsand Resort will be five-star worthy! See you then!
par un voyageur
Publié le 5 févr. 2024 sur Expedia
My wife and I'd stay was as good as it could have been considering that the Jacuzzi room we were supposed to get was unavailable upon our arrival. They did everything in their power to make up for it, which was appreciated. We had a nice stay!
Commentaires de Gestion de l’hôtel
7 févr. 2024 par HotelMgmt, Gestion de l’hôtel
Thank you for your understanding and positive outlook, Nathan. It's regrettable that the Jacuzzi room was not available as planned, but it's heartening to hear that the efforts to make up for this inconvenience were appreciated. Unfortunately, when reservations are not made through us we are not aware of the details prior to guest arrival. Ensuring a pleasant stay despite the unexpected hiccup speaks volumes of the dedication to guest satisfaction. We are delighted to know the rest of your visit was enjoyable. We would love to help you plan your next trip to ensure it is seamless all around.
par un voyageur
Publié le 31 janv. 2024 sur Expedia
No internet, no A. C. Bed was wore out, way too soft. Tv remote didn’t work. For 300 dollars I expected better.limited channels because internet streaming was out the entire stay. Remodeling entire property while trying to keep some open isn’t good for guests who come not knowing this in advance.
Commentaires de Gestion de l’hôtel
2 févr. 2024 par HotelMgmt, Gestion de l’hôtel
We appreciate your feedback, although we regret that your recent stay did not meet your expectations. We sincerely apologize for the inconveniences you experienced, including the issues with the internet, air conditioning, bed comfort, TV remote, and the ongoing remodeling. Your feedback is important to us, and we will certainly use it to improve our services and communication with guests. We understand your disappointment and hope that you might consider giving us another chance to provide you with a more enjoyable experience in the future. Your satisfaction is our priority and we are confident we can restore your full confidence in us.
par un voyageur
Publié le 23 janv. 2024 sur Hotels
The room itself was great! Clean and comfortable! Unfortunately, our issue was with the front desk staff. They were having WiFi issues in the building in which our room was located. They didn’t bother to tell us upon arrival we had to find out ourselves. So I was unable to work and we couldn’t access any streaming services either. When we asked about it the following day we were treated poorly.
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Phillip Wilson - General Manager, Gestion de l’hôtel
Hello Theresa, My apologies for issues you encountered with your stay, it seems that your issues were all centered around internet outages. We do our best to accommodate and please all of our guests and we apologize for falling short in your case. Regarding the internet specifically we have done our best to ensure that we are communicating to guests that the renovation work is ongoing and that this is having an impact on some of our serivces. We also had some internet issues due to the recent ice storms and power outages that are still having an impact on our serivce providers and thus the hotel internet. This should have been presented to you by the front desk and we are sorry that it was not. We would like to make some accommodations, so you feel heard and valued, this is extremely important to the Surfsand. If we make a mistake or something happens, we need to make up for that and we owe this to you. We pride ourselves in wonderful accommodations and great service and it does not sound like this was the case for your visit. That being said we would like to offer you a 100 discount on a future stay at Surfsand Resort a breakfast for two guests at our very own Wayfarer. This offer is valid for up to one year after the date of this email 1.23.24. Again, we are sorry, and I would be happy to discuss this further with you if you would like. We hope to hear back from you via email or call. Thank youPhillip Wilson, General ManagerSurfsand Resort & Wayfarer Restaurant148 West Gower Cannon Beach, OR 97110 d 702.810.2344
