Avis Champions Gate Luxury 6 Bedroom Resort Villa With Spa and Games Room on Golf Course community

Wonderful

Pool lights was not working and property furnitures was outdated. Listing pic does not match actual.

The property was as described. We had ease with check in, adding pool heat and adding my uncle as a guest for the day. The pool was beautiful and the house was big! A few small things were needing to be fixed but nothing major. We would definitely book this home again! I saw a few older questionable reviews but I’m very happy with our stay!

The handle on the patio door was dangling by one loose screw. There was a rat problem. The railing on the stair should be repaired.

This house was perfect for our family vacation. We’ve stayed in Champions Gate many times, this was one of our favorite homes. It’s very spacious. We had 4 adults and 6 children, there was more than enough room for everyone. Pool area was perfect and game room was a great addition. We would stay here again.

We had a great stay. It was means my husband and 4 of my siblings and their spouses. All was good we just had a couple problems with the pool and the washing machine. Theses things had nothing to do with the house at all we loved the house and the problems we had could happen at any time it was just happened when we were there. The repair man didn't think anything was wrong with the washing machine he told us we didn't know how to run it. So that meant he didn't come back right away when we called so we had to wrong out our clothes by hand. This went on for almost a week. The pool heater busted a hose and was leaking water fast. They came right over within 10 minutes and shut the heater off and left so we had to fill the pool back up and they never come back to fix it for a few days and that was only when we had to call again. With this all said the house was great and would go back again it wasn't their fault things do break down and they answered every call we made it was the repair men that didn't want to come and I'd believe it was because it was a weekend.

We have reached out to VRBO, Andrew and Executive dept regarding our dissatisfaction, unsanitary, non access and broke or damaged items. We arrived Thursday night and noticed a blanket, broken chair and garbage outside of home we were next sent the access code to enter the home nor did we get a password for wifi. we had to call the emergency line to get the code for home. There was no proper instructions or info sent to use before we arrive. The heat is on on the 2nd level and A/C on 1st not able to adjust settings, The comforter and pillows has stains on them, he table were not cleaned, the bathroom shower and floors were not cleaned, we had to catch Walmart before it closed Thursday to buy sheets and pillows cases, bleach, lysol, tissue. There is no soap but the mini soap to wash hands or clean dishes with, no garbage bags, the refrigerator was not cleaned we had to clean it to put our beverages, snacks and leftover on it, the door handle to the refrigerator is broken, the rug in the living room had stuff on it and look dirty, im sure if the shower floors and the bathroom floor was cleaned the cleaner probably didn't clean the toilets properly we had to wipe those done, table outside by pool not clean had white debris and residue on it, stains are all over the chairs, door in the bathroom on 1st level has a whole in it, Foosball table and air hockey doesn't work there are broken chairs in garage. The lamps in two rooms did not work, in my room the dresser tops were not cleaned there black and gray marks and lines all over the walls throughout the house, there are closet doors off track, garbage can in kitchen has a dent in it. The movie projector doesnt work, some of the blinds on door and window are broke or hanging and I can go on and on... The main issues is this house being unsanitary, the lack of communication, discomfort, and not having toilet paper, garbage bags, soap for kitchen this not feeling like a home away from home, finding stains and not having clean tables and counter, beds, bathroom, refrigerator and kitchen. We are in a pandemic and so this was very disappointing. This is not right and this place should not be listed on vrbo under these conditions. Let me know if what pictures u want me to send you.

The property and location are great the home itself needs a little more work. The home also ran out of toilet

This was our second time staying in this house 1538 moonvalley. The place is super clean and has plenty of rooms and bathroom for everyone. There where 6 adults staying here. The pool and spa where great after a long day in the parks. The pool and spa heat is well worth the money. As I have said this is a great place to stay and the management company

Great house ,great amenities, the spa and pool heating is an extra charge.