Ratings based on 914 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 21, 2024
Comment from Hotel Management
May 16, 2024 by M, Hotel Management
Dear Elizabeth,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team
by A traveller
Posted Mar. 30, 2024
All was great. There was a musty smell in the room that was the only concern, initially it was a bit breath taking with my allergies i am more sensitive to strong smells. One adjust to it during the stay but the smell was not pleasant to the nose.I am sensitive to smells. Some guest it may not affect. Considering the age of the facility it is well kept. Enjoyed the visit.
Comment from Hotel Management
Apr. 4, 2024 by M, Hotel Management
Dear Vicky,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future and we are looking forward to your next visit. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. See you soon!Best regards,Management Team
by A traveller
Posted Mar. 17, 2024 on Expedia
I’m not from the area and I booked online for a lower rate. Waited about 10 mins to check in while the front desk worker argued pretty loudly with another guest and a “manager” on the phone across the street. The room wasn’t very clean and the ac bearly worked. The breakfast staff snapped at us cause we can in at 8:45… the check out guy was the nicest one we encountered. We won’t be back
Comment from Hotel Management
Mar. 21, 2024 by M, Hotel Management
Dear Jamie,We are sorry about the issues you encountered during your recent stay with us. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We shall take all measures required to rectify the conditions in the hopes of having you back as a contented guest. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
by A traveller
Posted Mar. 17, 2024 on Expedia
Comment from Hotel Management
Apr. 12, 2024 by M, Hotel Management
Dear Michael,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 21, 2024 by M, Hotel Management
Dear AmyThank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 21, 2024 by M, Hotel Management
Dear Stephanie,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team
by A traveller
Posted Mar. 13, 2024 on Hotels
Comment from Hotel Management
Mar. 15, 2024 by M, Hotel Management
Dear Guest,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
by A traveller
Posted Mar. 13, 2024 on Expedia
Comment from Hotel Management
Mar. 15, 2024 by M, Hotel Management
Dear Jim,Thank you for taking the time to rate our hotel highly! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to have the opportunity to welcome you back in the future for another outstanding stay. See you soon!Best regards,Management Team
by A traveller
Posted Mar. 12, 2024 on Hotels
Comment from Hotel Management
Mar. 15, 2024 by M, Hotel Management
Dear Mary,Thank you for taking the time to rate our hotel highly! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to have the opportunity to welcome you back in the future for another outstanding stay. See you soon!Best regards,Management Team
by A traveller
Posted Mar. 10, 2024 on Expedia
Very tired overall, but clean and functional. Sink faucet did not work well, bathroom door sticks badly, pollen from trees completely covered my car and had to get a car wash.
On the plus side it was very quiet and the bed was very comfortable. Parking was plentiful and the check-in person was very friendly and helpful.
It is a 10 minute drive from downtown Charleston and good restaurants. It is worth the drive to save the money on this hotel and put it toward a nice dinner on the wharf.
Comment from Hotel Management
Mar. 15, 2024 by M, Hotel Management
Dear Ross,Thank you for sharing a detailed account of your stay with us. We are glad to hear that you found value in your stay and that our accommodations met your expectations in terms of cleanliness, spacious parking, and hospitality. However, we're sorry to hear about the issues you encountered with furnishings and maintenance. We shall look into the concerns to make sure that our rooms are adequately upgraded. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team
