Note fondée sur 853 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 mars 2024
It's was all i expected felt comfortable and safe.
Commentaires de Gestion de l’hôtel
29 mars 2024 par Customer Service, Gestion de l’hôtel
Theresa, it's wonderful to hear that Best Western Charleston met all your expectations and was able to provide you with comfort and peace of mind during your stay. Thank you for choosing us and sharing your positive experience. We look forward to welcoming you back in the near future.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
I was a nice enough hotel!
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Customer Service, Gestion de l’hôtel
Amy, thank you for your Expedia review! We're thrilled to hear that you found the Best Western Charleston to be a pleasant hotel. We appreciate your feedback and look forward to welcoming you back on your next visit to West Virginia.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Customer Service, Gestion de l’hôtel
Michael, it's a delight to know you had an exceptional stay at Best Western Charleston. Thank you for choosing us and we look forward to creating more wonderful experiences for you in the future.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Let’s start with the elevator was absolutely disgusting it had spilled sticky stuff on the floor didn’t look like it had been cleaned in years. Out bathroom walls were falling off maybe a previous water leak that never got fixed. The counter had stuff on it. Shower rack was hanging on by a thread. Not impressed at all.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Customer Service, Gestion de l’hôtel
Shanna, we regret to hear that your stay didn't meet your expectations. It's concerning to learn about the cleanliness and maintenance issues you experienced during your stay. These points are significant to us, and we will make sure our team addresses them to elevate our standards. We hope you'll consider giving us another opportunity to serve you, assuring a far more enjoyable and improved experience.
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for taking the time to leave this wonderful rating, Jonathan! We hope to see you again soon at Best Western Charleston (West Virginia) so we can share yet another amazing experience!
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for this excellent rating, Brandy!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Best Western Charleston (West Virginia)! We'd love to host you again someday for yet another unforgettable visit.
par un voyageur
Publié le 17 févr. 2024 sur Hotels
nice clean rooms.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Customer Service, Gestion de l’hôtel
Sharon, it's great to hear you appreciated the cleanliness of your room at Best Western Charleston. Our team is dedicated to maintaining a high standard of cleanliness for our guests' comfort. We look forward to seeing you again on your next visit.
par un voyageur
Love this place
Publié le 16 févr. 2024 sur HotelsClean helpful staff delicious breakfast and right there near everything u need
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Customer Service, Gestion de l’hôtel
Ricky, thank you for sharing your outstanding experience at Best Western Charleston. We're thrilled to hear that our team members made your stay enjoyable, the breakfast met your expectations, and the location was convenient for your needs. We look forward to your next visit. Safe travels till then.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
17 févr. 2024 par Customer Service, Gestion de l’hôtel
We appreciate the feedback, Chelsea.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Broken elevators
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the 4-star rating, Kat!It's great your time at Best Western Charleston (West Virginia) was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
