Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2019 sur Expedia
beaucoup de commodités, emplacement parfait pour une visite de la ville
Commentaires de Gestion de l’hôtel
28 sept. 2019 par HotelMgmt, Gestion de l’hôtel
It’s wonderful to hear you appreciated our first-class amenities and made the most of our convenient location, as we’re close to many fun attractions, great restaurants, and bars. We loved hosting you at Hyatt House Charleston Historic District and look forward to the opportunity to welcome you back!
par un voyageur de HARLEYSVILLE
Publié le 20 avr. 2024
Very walkable area...many very good restaurants, shops and near the free dart bus to get around if you needed a break from walking
Commentaires de Gestion de l’hôtel
24 avr. 2024 par HotelMgmt, Gestion de l’hôtel
Patrick, we're pleased to hear you found our location convenient for exploring the city's attractions. Thank you for your kind review! We hope to have the pleasure of hosting you again soon at the Hyatt House Charleston/Historic District!
par un voyageur
Publié le 29 févr. 2024 sur Expedia
We liked: The hotel is conveniently located, both for walking and for taking the free shuttle provided by the city of Charleston. The room had comfortable seating and beds.
We didn't like that the room felt cold, even with the thermostat on highest setting. It would have been nice to have access to another blanket. The public seating areas were not terribly comfortable.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Hotelmgmt, Gestion de l’hôtel
We appreciate your sharing your feedback, as it's helpful to see how we are meeting your needs and how we can continue to enhance our guest experience. It's encouraging to know you liked our location and room comfort, but we apologize for any inconvenience caused by the temperature of your room and the seating in our common spaces. We're committed to making improvements in these areas. We hope to have the opportunity to host you again and provide a flawless experience.
par un voyageur de Bellevue
Publié le 27 févr. 2024 sur Expedia
We booked a suite for 3 nights. But we stayed for two nights. Here I will explain:
1. We arrived about two hours earlier, around 2 pm, at the reception. The receptionist told us our room is not ready, and we need to wait. So, we waited. Around 3:30 pm, I asked again. She said the room is not ready. Another lady came to the reception, and at 4 pm, I asked them both about the suite. We had waited long enough, and it was the time to check in. The lady said "no, it is not ready yet". When my wife and I asked what we should do, then, she shook her shoulders, and said "I don't know." She did not care, at all. She smiled, and continued working. My wife asked them, we booked this hotel way in advance. You knew were were going to arrive. We have paid for this service. How is it possible that you are not giving our suite to us? Suddenly, the lady jumped to the computer, confirmed our room, and gave us our keys. I don't know what you call this, but I call this "being an unintelligent, insufficient receptionist, who has some attitude."
2. The instruction on the welcome sheet said "18 dollars per day, for parking." But when I was charged about 35 dollars, I asked them about it. The receptionist said 18 dollars is for every 12 hours. But then we continued talking, and asked for the manager. The manager said every time that a customer leaves the parking, they are charged 18 dollars. It gets reset at the end of the day, so even if you do not take out your car, you have to pay 35 dollars.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Hotelmgmt, Gestion de l’hôtel
Mohammadnavid, we deeply regret the inconvenience and confusion you experienced during your stay. It's concerning to hear about the lack of clear communication and the perceived indifference from our team, which certainly does not align with our commitment to exceptional hospitality. Your feedback is invaluable to us for identifying areas where we need to improve our service and communication. Please be assured, that we are committed to addressing these issues with our team to ensure a more seamless and transparent experience for our guests in the future. We sincerely hope for another opportunity to demonstrate the high standard of service you rightfully expect.
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Hotelmgmt, Gestion de l’hôtel
We're proud to have earned your top score, Christine. Please return to visit us again soon at the Hyatt House Charleston/Historic District!
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Clean facilities. Attentive staff. Love the complimentary bottled water and fruits and the Very Convenient public parking that’s just literally few steps from the hotel doors.
Breakfast included in stay is good although not good variety of the bfast meats. Overall , very satisfied.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par HotelMgmt, Gestion de l’hôtel
Emily, we're thrilled to hear about your satisfaction with our clean facilities and the attentive service provided by our team. It's heartening to know that the complimentary bottled water and fruits, along with the convenience of nearby public parking, contributed positively to your experience. While we're glad you enjoyed the complimentary breakfast, we appreciate your feedback on the variety of breakfast meats and will look into improving our offerings. Your overall satisfaction is incredibly rewarding for us, and we eagerly look forward to your next visit, aiming to provide an even more enjoyable stay.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Not up to Hyatt standards. View looked like a prison or hospital. Furniture scratched & dented. Peeling plaster outside of shower. Door to bthrm did not work. A/C handler filthy inside. Walls paper thin. Coffee but no cups in room. Rude night staff. Received only 2 out of 4 requested wake-up calls. Daytime staff better but some more hospitable than others. On the plus side: rainshower head, lit vanity mirror nice touches. Good breakfast.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Hotelmgmt, Gestion de l’hôtel
Ruth, thank you for your feedback. We're deeply concerned to learn about your experience, as it's clear we fell short of the high standards we've set for our service and accommodations during your stay. Please know that we will be taking immediate steps to address the maintenance issues you mentioned and see where retraining is needed among our team. We apologize for the inconvenience you endured and hope for another chance to show you the quality stay you’ve come to expect from our Brand.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotelmgmt, Gestion de l’hôtel
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Kaylee.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
My only and BIGGEST issue was that our toilet paper holder broke and when we tried to put it back in we noticed that there was dried fecal matter splattered on it. We spoke to the front desk and they apologized and said they would have it taken care of. It was but the tiolet paper holder fell off again and was NEVER cleaned. We spoke to a manger at this point and they took $40 off our bill but it was NEVER CLEANED!! Completely not acceptable ... woud rather they kept the $40 and cleaned the holder... getting in touch woth room service for more supplies was also an issue .. always busy never able to get through. wouldnt recommend staying there
Commentaires de Gestion de l’hôtel
15 févr. 2024 par HotelMgmt, Gestion de l’hôtel
Ryan, we sincerely apologize for the unsatisfactory experience you had during your stay. It's unacceptable that the issue with the toilet paper holder wasn't fully resolved, and we're sorry for the inconvenience and discomfort it caused. We'll take immediate action to ensure such incidents don't recur and to improve the responsiveness of our service. Your feedback is important to us, and we hope to have the opportunity to welcome you back for a better experience.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Hello. Our room didn't have the best "Smell".
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you, Drew, for bringing this to our attention. We're sorry to hear about the odor in your room and regret any discomfort it may have caused. Our team will work diligently to address this matter and ensure all of our accommodations are fresh and welcoming for our guests. We hope to have the opportunity to host you again and provide a more enjoyable experience.
