Note fondée sur 309 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Saint Ann
Publié le 25 févr. 2024 sur Expedia
no food
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Manager, Gestion de l’hôtel
Hello Stewart, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we will address this with our team for improvement. Thank you for bringing this to our attention.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
bed bugs, unwashed towels and ash tray, naty breakfast and the room appeared to be uncleaned. I got out very early in the morning and the breakfast offered really nothing to eat. One of the worst motel experiences I had in my entire life.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Steven,We are disappointed to hear about your experience and apologize for any inconvenience caused during your stay. Your feedback is essential for us to improve our services, and we will address the issues mentioned to ensure a better experience for future guests. Thank you for bringing these matters to our attention.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Very nice
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Rex,We are delighted to hear that you found our hotel nice during your recent stay. Your feedback is greatly appreciated. If you require any further assistance or have any suggestions for improvement, please do not hesitate to reach out.
par un voyageur
Publié le 3 févr. 2024 sur Expedia
Nice and clean room ☺️
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Manager, Gestion de l’hôtel
Hello Afroze,Thank you for your positive feedback about our clean and well-maintained rooms. We take pride in providing a pleasant and comfortable stay for our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable experience.
par un voyageur
Don’t stay here
Publié le 26 janv. 2024 sur HotelsFirst off the room they gave us the key didn’t work and it was on the second floor so we had to climb up and downstairs a couple times. Then the second thing was the drain in the bathtub didn’t drain at all. The TV was very difficult to navigate, said they would help us never showed up and in the morning breakfast was horrible. There wasn’t even a piece of toast to be made or a bagel. There was some cereal that’s about it.
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Manager, Gestion de l’hôtel
Hello Donald,We apologize for the inconveniences you experienced during your stay. We understand that issues with the room key, bathtub drain, TV navigation, and breakfast selection were frustrating. Rest assured, we strive to address all concerns promptly. Your feedback will be shared with the appropriate teams to avoid recurrence. If you have any further questions or comments, please feel free to reach out to our management team.
par un voyageur
Publié le 19 déc. 2023 sur Expedia
Quite, clean, good breakfast!
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Manager, Gestion de l’hôtel
Hello Kenneth,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you found our hotel to be quite clean and enjoyed our good breakfast. We strive to provide a comfortable and satisfying stay for our guests. We hope to welcome you back in the future for another great experience.
par un voyageur
Publié le 27 nov. 2023 sur Expedia
Just a place to get a night's sleep. Noisy vents and ageing building. Odd that they gave me receipt $20 less than what Hotels.com charges me.
Commentaires de Gestion de l’hôtel
30 nov. 2023 par Manager, Gestion de l’hôtel
Hello David, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the noisy vents and any issues with the billing. We strive to provide a comfortable experience for all our guests and appreciate your input. We recommend reaching out to the hotel directly to discuss any discrepancies with the receipt. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Find another place
Publié le 20 nov. 2023 sur HotelsThe room was one of the dirtiest we've come across. Breakfast was a joke. The refrigerator was so loud that we had to unplug it. The location is convenient right off of the highway, but the surrounding neighborhood is not good. Keep going beyond Charleston!
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Manager, Gestion de l’hôtel
Hello John,We apologize for any disappointment you experienced during your stay. We appreciate your feedback regarding the cleanliness of the room and the breakfast offerings. We'll share your comments with our team for improvement. Regarding the refrigerator noise, we regret any inconvenience caused. Thank you for highlighting the convenience of our location. We welcome the opportunity to serve you better in the future.
par un voyageur
Publié le 17 oct. 2023 sur Expedia
It was a great stay loved the beds!
Commentaires de Gestion de l’hôtel
20 oct. 2023 par Manager, Gestion de l’hôtel
Hello kim,Thank you for your positive feedback! We're delighted to hear that you enjoyed our comfortable beds during your stay. We look forward to welcoming you back soon!
par un voyageur
Publié le 8 sept. 2023 sur Expedia
The room was clean and had a nice carpeting and furniture
Commentaires de Gestion de l’hôtel
10 sept. 2023 par Manager, Gestion de l’hôtel
Hello william,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our furniture and your insights regarding our room. We hope to someday have another opportunity to host your stay.
