Note fondée sur 299 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
2,9 Service et personnel
2,5 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 mars 2024 sur Expedia
Has alot of bed bugs
Commentaires de Gestion de l’hôtel
9 mars 2024 par Manager, Gestion de l’hôtel
Hello Donald E,We're sorry to hear about your experience. The comfort and well-being of our guests are a top priority, and we take all feedback seriously. Please reach out to our management team directly to discuss this matter further. Your feedback helps us improve our services and ensure a pleasant stay for all guests.
par un voyageur de Richlands
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mars 2024 par Manager, Gestion de l’hôtel
Hello Jennifer,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any specific feedback you may have from your stay. We appreciate your time and hope to welcome you back in the future.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
I feel that y'all need to tighten up on your workers that clean the rooms because they don't know what they doing also this is very inconvenient not to have breakfast like they used to in the mornings
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Kayla, Thank you for sharing your feedback with us. We appreciate your insights and will review them with our team for further improvement. Regarding breakfast service, we continuously evaluate our offerings to best accommodate all guests' preferences. Your comments are valuable as we strive to enhance guest experiences.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Our room had roach infestation, the lady at the desk was nice and gave us another room that looked to be bug free.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Manager, Gestion de l’hôtel
Hello Kyle, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
There is no breakfast and it says online that they have breakfast
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Manager, Gestion de l’hôtel
Hello Jada, Thank you for your feedback. We apologize for any misinformation you encountered regarding breakfast. We appreciate you bringing this to our attention and will make sure the online description is updated accordingly. We value your patronage and hope you consider staying with us again in the future for a more accurate experience.
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Manager, Gestion de l’hôtel
Hello Jada, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
par un voyageur
Publié le 6 févr. 2024 sur Expedia
I booked 3 Nights.After the first night I was getting ready to go shopping. The maid came by and asked if I was staying another night. I said yes and didn't need any towels. When I came back my key would't work and when I looked in the window all my stuff was gone.When I went to the office they told me I was in a different room. I told them I know which room I was in but would check the other room for my stuff which wasn't there.I went back to the office and finally they found all my stuff in their back room.They had no expanation as to why my belongings were packed up.I had a medical device that I used twice a day and some of the parts were missing. Those were never found.Needless to say I left that day..DO NOT STAY HERE!
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Manager, Gestion de l’hôtel
Hello Lisa, We apologize for any inconvenience you experienced during your stay. Our team has thoroughly investigated the matter and it appears there was a miscommunication regarding your room assignment. We understand the frustration this must have caused, and we have taken steps to ensure this does not happen in the future. If you have any further concerns or questions regarding your missing items, please reach out to our management directly. We appreciate your feedback and hope to have the opportunity to make it right in the future.
par un voyageur
Publié le 3 févr. 2024 sur Expedia
Quite but nasty
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Manager, Gestion de l’hôtel
Hello Jada,Thank you for sharing your feedback. We apologize if your experience did not meet your expectations. We appreciate your input and will use it to improve our services. Please reach out to our management team directly so they can address your concerns in more detail.
par un voyageur
Publié le 2 févr. 2024 sur Expedia
The rooms are big
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Manager, Gestion de l’hôtel
Hello Jada,We appreciate your feedback regarding the spaciousness of our rooms. We strive to provide comfortable accommodations for our guests. Thank you for choosing our hotel for your stay.
par un voyageur
Publié le 2 févr. 2024 sur Expedia
A1
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Manager, Gestion de l’hôtel
Hello Tramel,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We understand that each guest has unique preferences, and we strive to meet them all. We appreciate your comments and will consider them for future improvements. Please reach out to our management team directly for further assistance. We value your patronage and hope to have the opportunity to welcome you back in the future.
