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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
4-star Victorian hotel near Chester Zoo

Choose dates to view prices

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Bar (on property)
Front of property
Executive Room, 1 Double Bed, Non Smoking (Shower Only)
Indoor wedding
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
City Rd, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Chester (CEG-Hawarden)
    ‪14 min drive‬

Room options

View all photos for 2 Double Beds, Non-Smoking, Family Room

Desk, iron/ironing board, free WiFi, bed sheets

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2
  • Free WiFi

View all photos for 1 Double Bed, Non-Smoking, Deluxe Room

Desk, iron/ironing board, free WiFi, bed sheets

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2
  • Free WiFi

View all photos for 1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

Desk, iron/ironing board, free WiFi, bed sheets

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(67 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking

8.4 out of 10
Very good
(23 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

8.6 out of 10
Excellent
(15 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

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About the area

Chester

Heart of Chester.Within a 15-minute walk of the hotel, you'll find Grosvenor Park and The Rows of Chester. Roman Amphitheatre and Eastgate Clock are also within 2 miles (3 km).

What's nearby

  • Grosvenor Park - 7 min walk - 0.7 km
  • Chester Town Hall - 13 min walk - 1.1 km
  • Chester Cathedral - 13 min walk - 1.2 km
  • Chester City Walls - 13 min walk - 1.2 km
  • Chester Racecourse - 3 min drive - 2.0 km

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Hoole Fish Bar - ‬7 min walk
  • ‪The Cellar - ‬5 min walk
  • ‪Costa Coffee - ‬1 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪Siam Thai and Teppan-yaki Restaurant - ‬5 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

4-star Victorian hotel near Chester Zoo
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

  • 218 guestrooms or units
  • 7 levels
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 13 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Cribs (infant beds) are available for GBP 15.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 13 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester

Premier Queen

Premier Queen Hotel

Queen Hotel

Chester Hotel Queen

Queen Hotel Chester

Queens Hotel Chester

Hallmark Hotel Queen

Hallmark Queen Chester

Hallmark Hotel The Queen

Hallmark Hotel The Queen Chester

The Queen at Chester BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection Hotel

The Queen at Chester Hotel, BW Premier Collection Chester

The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

How close is The Queen at Chester Hotel, BW Premier Collection to the airport?

The Queen at Chester Hotel, BW Premier Collection is 10 mi (24-min drive) away from the Chester (CEG-Hawarden) airport, the closest popular airport to the property.

How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on Jun 14, 2026 start from CA $95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Queen at Chester Hotel, BW Premier Collection have an airport shuttle?

Airport shuttle services are not available at The Queen at Chester Hotel, BW Premier Collection.

Does The Queen at Chester Hotel, BW Premier Collection offer free breakfast?

Free breakfast isn’t provided at The Queen at Chester Hotel, BW Premier Collection, but to-go breakfast is offered for a fee of GBP 16.95 per person. It's available every day from 6:30 AM to 9:30 AM.

Is there a casino at The Queen at Chester Hotel, BW Premier Collection?

No, there is no casino at this hotel.

What time is check-in at The Queen at Chester Hotel, BW Premier Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at The Queen at Chester Hotel, BW Premier Collection?

Free parking is not available at this hotel. Self parking is available for GBP 13 per night.

Does The Queen at Chester Hotel, BW Premier Collection have a pool?

The Queen at Chester Hotel, BW Premier Collection does not have a pool.

Does The Queen at Chester Hotel, BW Premier Collection have a restaurant?

Yes, there is a restaurant on site.

Does The Queen at Chester Hotel, BW Premier Collection have a spa?

There are no spa services available at this hotel.

How close is The Queen at Chester Hotel, BW Premier Collection to downtown Chester?

The Queen at Chester Hotel, BW Premier Collection is 0.6 mi away from Chester.

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1001 reviews
Rating 8 - Good. 270 out of 1001 reviews
Rating 6 - Okay. 110 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Martin

Stayed 2 nights in Feb 2026

10/10 Excellent

Bryan

Everything was as you expected, well done and what a beautiful hotel. Definitely will be revisiting.
Stayed 1 night in Feb 2026

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities
Helpful staff a big hotel very clean dining area's and Bar. Clean room and towels provided and tv and soap and shampoo and slip mat in the Bathroom. If i come to Chester again I could choose the Queen Hotel.
Stayed 1 night in Feb 2026

10/10 Excellent

Gill, Macclesfield

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was ready early. Very clean room. Comfy beds. Staff were so friendly and helpful from reception to breakfast. Breakfast was great. Lots of choice. Had a fabulous stay. Will be back
Stayed 1 night in Feb 2026

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed our stay here. The staff were friendly and helpful, the room was spacious, clean and comfortable, and the breakfast was excellent value. Its right next to the station and easy to park if you have driven (extra cost), but about a 15 min walk into town centre. I loved that the hotel is Victorian, grand style, with lovely period design features. Very good value overall.
Stayed 1 night in Feb 2026

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Really good for money
Stayed 1 night in Feb 2026

10/10 Excellent

Georgia

Stayed 2 nights in Feb 2026

10/10 Excellent

Mark

Stayed 1 night in Feb 2026

10/10 Excellent

Jasmine

Stayed 2 nights in Feb 2026

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, amenities
Room was great Check in was great
Stayed 1 night in Feb 2026

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities
Staff were lovely and the superior room was a very good size. The bed was very comfortable.
Stayed 2 nights in Feb 2026

6/10 Okay

Anthony

Liked: Staff & service, amenities
Really great hotel and very friendly staff let down by poor housekeeping the second and third days we only received 1 towel and we also ran out of hand soap which was topped up slightly to tide us over but we ran out again so it was never checked and marks on units never cleaned mess on floors never hoovered and bed not made properly
Stayed 4 nights in Feb 2026

10/10 Excellent

Thomas, Palo Alto

Stayed 2 nights in Feb 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very good, warm clean quiet xx
Stayed 2 nights in Feb 2026

8/10 Good

Christopher

Stayed 1 night in Feb 2026

8/10 Good

Robert

Stayed 2 nights in Jan 2026

10/10 Excellent

Yat

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Welcomed. Clean room. Pleasant staff.
Stayed 1 night in Feb 2026

10/10 Excellent

Simon

Stayed 2 nights in Feb 2026

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Friendly and efficient staff Room was spotless Lovely breakfast
Stayed 1 night in Feb 2026

6/10 Okay

James

Business traveller
Liked: Staff & service
Disliked: Amenities
Room when I arrived wasn’t quite what I ordered. The shower temperature control didn’t work. Staff are nice.
Stayed 1 night in Feb 2026

10/10 Excellent

gemma

Stayed 1 night in Jan 2026

8/10 Good

Alessandra

Business traveller
Liked: Cleanliness
Location, room size, outside space
Stayed 1 night in Jan 2026

8/10 Good

Daniel

Stayed 1 night in Jan 2026

10/10 Excellent

Gareth

Stayed 2 nights in Dec 2025

8/10 Good

David

Stayed 1 night in Jan 2026