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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
4-star Victorian hotel near Chester Zoo

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Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Bar (on property)
Lounge
Terrace/patio
Front of property
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
City Rd, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Chester (CEG-Hawarden)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(60 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking

8.2 out of 10
Very good
(20 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Single

  • Sleeps 1

Classic Single

  • Sleeps 1

View all photos for Suite

Desk, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 2

About the area

Chester

Heart of Chester.Within a 15-minute walk of the hotel, you'll find Grosvenor Park and St John the Baptist Church. St Paul's Church and Roman Amphitheatre are also within 2 miles (3 km).

What's nearby

  • Grosvenor Park - 7 min walk - 0.7 km
  • Chester Cathedral - 13 min walk - 1.2 km
  • Chester City Walls - 13 min walk - 1.2 km
  • University of Chester - 14 min walk - 1.2 km
  • Chester Racecourse - 4 min drive - 2.3 km

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Costa Coffee - ‬1 min walk
  • ‪The Cellar - ‬5 min walk
  • ‪Town Crier - ‬1 min walk
  • ‪The Old Harkers Arms - ‬5 min walk
  • ‪Brook Street Cafe & Bistro - ‬7 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

4-star Victorian hotel near Chester Zoo
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

  • 218 guestrooms or units
  • 7 levels
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 15 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Cribs (infant beds) are available for GBP 15.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1004 reviews
Rating 8 - Good. 269 out of 1004 reviews
Rating 6 - Okay. 111 out of 1004 reviews
Rating 4 - Poor. 44 out of 1004 reviews
Rating 2 - Terrible. 27 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast very good six people for dinner some of food was cold
Stayed 1 night in Oct 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel , good breakfast and good location
Stayed 2 nights in Oct 2025

8/10 Good

Maureen

Travelled with group
Liked: Cleanliness, room comfort
Convenient for train station. Breakfast was extra to the room rate. A great pity Best Western have taken away the Victorian lounge area for the garish modern pictures. It is difficult for larger group to sit together .
Stayed 3 nights in Oct 2025

10/10 Excellent

David Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Everything about our stay at The Queen was excellent - the room was spacious and clean, the restaurant was fabulous.
Stayed 1 night in Oct 2025

8/10 Good

Chris, Old Colwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal hotel. Clean and had everything we needed. Breakfast was nice. Perfect location, near to train station with a big car park at the rear.
Stayed 1 night in Oct 2025

6/10 Okay

Mrs E A

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Everything was what i expected to be.
Stayed 1 night in Oct 2025

10/10 Excellent

Mat

Stayed 1 night in Sep 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A
Stayed 1 night in Sep 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

Stayed on the way to get the ferry from Holyhead. Really nice hotel, helpful staff and nice bar area. I did not have any food but the room was big enough and comfy bed.
Stayed 1 night in Sep 2025

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service. Bad hotel

Stayed overnight. Messaged beforehand about early check-in, was told multiple times that I would receive a response but never did. Was repeatedly bombarded with upgrade offers. When I checked in, my toilet had feces all over the outside of the bowl. I complained, was told someone would be sent immediately. I said that I was in a rush, and asked how long it would be. They did not come. I asked for a new room. Noone contacted me, so I went to reception and had to demand one. Huge waste of time. Musty rooms. Stay at the Moxy instead.
Stayed 1 night in Sep 2025

4/10 Poor

Rachel

Business traveller
Disliked: Cleanliness, property conditions & facilities
Poor room. Chipped and stained bathroom. Needs an overhaul, including staffing levels.
Stayed 1 night in Sep 2025

2/10 Terrible

Lauren

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room, very comfy bed. Friendly staff
Stayed 1 night in Sep 2025

8/10 Good

Michael

Stayed 1 night in Sep 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in an excellent location. Friendly staff. Room was immaculate and stylish. Would definitely recommend.
Stayed 1 night in Sep 2025

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Very handy for train station. Staff lovely, breakfast really nice. Room could have done with a little TLC but it was very clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building and setting were awesome. Nice friendly staff and quite location.
Stayed 1 night in Sep 2025

10/10 Excellent

Charlotte

Stayed 1 night in Sep 2025

4/10 Poor

Shelagh

Disliked: Cleanliness, property conditions & facilities
The room we were allocated had a bathroom door that didn’t close. It was obvious that attempts had been made to plane something off the bottom of the door, the wood was splintered. The hinges however had several coats of paint on them, so the door had been there some time. I found this situation unacceptable especially for a 4 star hotel. The room should be out of use until the door is fixed. We told management when we went to breakfast and was told that maintenance had been contacted. On our return from our day in Chester about 4 pm , nothing had been done. We had to say this was unacceptable and after about 90 minutes we were finally offered a n alternative room. This was in the Kings part of the hotel and was quite a walk which as a disabled persons I was unable to manage. Eventually we were given an alternative which was fine, however my husband had to move all our belongings. We had a very comfortable night and went out for the day. When we returned about 5.30 our room hadn’t been serviced. My husband went down to reception to report this and spoke to a manager, a very nice gentleman came and made the bed with a clean sheet. The manager agreed our experience had not been great and gave us a discount. About 30 minutes later my husband went to make a coffee and this hadn’t been replenished. He went down to reception again and somebody came along to replenish the coffee etc and changed the towels. Overall this was a very disappointing experience.
Stayed 3 nights in Sep 2025

10/10 Excellent

Simone

Stayed 2 nights in Aug 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, room comfort
First room allocated broken toilet. Second room ok, but very tired. Very old small TV. Light bulbs need replacing. Stunning bathroom. Good breakfast.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Aodhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Stephen

Stayed 3 nights in Sep 2025