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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
4-star Victorian hotel near Chester Zoo

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Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Bar (on property)
Terrace/patio
Front of property
Lounge
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
City Rd, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Chester (CEG-Hawarden)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(61 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking

8.2 out of 10
Very good
(21 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Single

  • Sleeps 1

Classic Single

  • Sleeps 1

View all photos for Suite

Desk, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 2

About the area

Chester

Heart of Chester.Within a 15-minute walk of the hotel, you'll find Grosvenor Park and St John the Baptist Church. St Paul's Church and Roman Amphitheatre are also within 2 miles (3 km).

What's nearby

  • Grosvenor Park - 7 min walk - 0.7 km
  • Chester Cathedral - 13 min walk - 1.2 km
  • Chester City Walls - 13 min walk - 1.2 km
  • University of Chester - 14 min walk - 1.2 km
  • Chester Racecourse - 4 min drive - 2.3 km

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Costa Coffee - ‬1 min walk
  • ‪The Cellar - ‬5 min walk
  • ‪Hoole Fish Bar - ‬7 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪Town Crier - ‬1 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

4-star Victorian hotel near Chester Zoo
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

  • 218 guestrooms or units
  • 7 levels
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 13 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Cribs (infant beds) are available for GBP 15.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 13 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 555 out of 1002 reviews
Rating 8 - Good. 269 out of 1002 reviews
Rating 6 - Okay. 113 out of 1002 reviews
Rating 4 - Poor. 39 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

John

Stayed 2 nights in Dec 2025

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely atmosphere for a pre Christmas break
Stayed 1 night in Dec 2025

10/10 Excellent

Emma

Stayed 2 nights in Dec 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities
Lovey spacious rooms location perfect x
Stayed 1 night in Dec 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean and reception staff welcoming
Stayed 1 night in Dec 2025

6/10 Okay

Marianne

Liked: Cleanliness, staff & service, amenities
The room was pleasant and comfortable and the hotel is in an ideal location for the station and the town centre. However, the parking is very expensive and doesn’t include any discount for staying at the hotel. We also stayed during the Christmas period and although we were warned in advance, there was a huge amount of noise from the Christmas parties. This made it impossible to sleep and I feel that the room price should be significantly discounted during these events .
Stayed 1 night in Dec 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities
Great room, polite and helpful staff! The hotel is very comfortable, and even when busy, it didn’t feel crowded. Will be staying again next time I’m in Chester.
Stayed 1 night in Dec 2025

8/10 Good

JANE

Stayed 2 nights in Dec 2025

10/10 Excellent

Deborah

Stayed 1 night in Dec 2025

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
We didn't get the room we booked. We were put in an accessible room & not a standard double.
Stayed 1 night in Dec 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and spacious. The door to the room and the bathroom had large gaps which let in a lot of light/made it seem a little less private. Would have been nice to be able to open the window a little. Arrived 10 minutes early and wasnt able to check in, was asked to come back. We didnt have breakfast but we did have a nice drink in the bar.
Stayed 1 night in Dec 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, property conditions & facilities
Very poor the room had black mold on the walls no heating, bathroom was dirty overall not what I expected for the money , I’ve stayed in better hostels
Stayed 1 night in Nov 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service, room comfort
Room very dated rips in curtains needs upgrade
Stayed 2 nights in Dec 2025

6/10 Okay

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very small dated room but clean with excellent bathroom/shower.Staff food etc very good.
Stayed 2 nights in Dec 2025

10/10 Excellent

Nina

Stayed 2 nights in Nov 2025

10/10 Excellent

elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities
Fabulous hotel , room was comfy and clean with lovely bathroom and bath The breakfast was great too Staff were excellent
Stayed 2 nights in Dec 2025

8/10 Good

Damien

Liked: Cleanliness, staff & service, amenities
The hotel has beautiful décor that blends its heritage charm with modern comfort. The staff were friendly and helpful throughout our stay. Our only minor issues were the low water pressure in the shower and a few underwhelming breakfast items, both in terms of the setup and the food itself. Despite these small niggles, we would very much stay again.
Stayed 1 night in Dec 2025

8/10 Good

Philip

Stayed 1 night in Nov 2025

2/10 Terrible

Matthew

Liked: Room comfort
Disliked: Cleanliness, staff & service
The hotel is quite pricey for a night in Chester, and although outdated the hotel does offer nice accommodations, decent breakfast and a handy location.. although some guests will be luckier than others. The hotel hosts functions on weekends, and if you are staying on the first floor rooms 130-150 you will feel the effects. These rooms are situated right above the loud function, which goes on until around 12:30pm. We had two nights over the weekends and both nights functions were planned, the hotel staff did move our room the second night. When we informed them the morning after our first night, they just laughed and said well look to see if we can move, I assume we took the place of an unlucky guest on the second floor. The hotel and its staff clearly know these rooms shouldn’t be available to non-attending function guests, but obviously don’t care and would rather the room rates than guest satisfactory. Even though our second night was without issue, I have to review 1 star as you shouldn’t be doing that to people. Be careful when checking In, check if functions and make sure of second-third floor if so- good luck.
Stayed 2 nights in Dec 2025

4/10 Poor

vicki

Disliked: Staff & service, property conditions & facilities
I do not think the room was not in line with the price that was paid. I would say some staff was not happy in their work and showed this infront of customers. When we entered the bar area you could see food and rubbish on the floor, dirty tables and the bar was full of dirty dishes. It was suppose to be a rest for us. They had a number of functions taking place and downstairs was full of loud drunk people with security having to escort people out of the building and upstairs all you could hear was very loud music.
Stayed 2 nights in Dec 2025

8/10 Good

Brian

Stayed 1 night in Dec 2025

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and the staff were excellent, will visit again.
Stayed 2 nights in Dec 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities
Lovely hotel
Stayed 2 nights in Nov 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Staff were great. Hotel is amazingly decorated. Would stay again but… Room 320 was damp from previous roof leak. We had no hot water for 1st day of stay. Apart from that, lovely hotel!
Stayed 2 nights in Dec 2025

6/10 Okay

Mat

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The experience at the front desk was below expectations both at check in and check out. The same staff member as my last visit was incapable of understanding my name even when spelled and was adamant that I had no booking despite showing confirmation. Eventually finding my booking and telling me I had spelled my own name wrong when I spelled it out. At check out a different staff member argued that I didn’t need an invoice despite my request for one. Eventually giving me a paper copy after I politely stood my ground. Not the experience I have from any other hotel I stay in.
Stayed 2 nights in Dec 2025