If I could give this 100 stars I would. We came in the middle of the coldest day of the year, and over the course of the day as we were traveling I got sick. Like. SICK. I was in bad shape by the time we reached Chicago. The front desk lady was so kind, I explained the situation (we were a little early and I asked to possibly get in a little earlier) and she got us room immediately! They sent up blankets and helped us find a close spot to pick up medicine from my doctor. I was there for three days ultimately, and they checked on me and helped my friend find his way around the city for things. I will never stay anywhere else again. 100 stars!