Note fondée sur 685 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 févr. 2024 sur Expedia
When I Got there? My room! Wasn’t ready! Gave me 2 tv remote that didn’t work! Phone! Didn’t work and the Microwave! Cord! Was placed behind the microwave to the wall! MAKE THAT HOTEL YOUR NEVER! TO GO TO PLACE!!👎👎👎👎
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Roosevelt, We're truly sorry for the inconvenience you encountered during your stay. Your experience is far from the standard we strive to uphold. We apologize for the delays in preparing your room and the issues with the amenities provided. This is certainly not reflective of the level of service we aim to deliver. Your feedback is invaluable, and we will address these concerns promptly to ensure improvements are made. Please accept our sincere apologies for the frustrations you experienced. We understand your disappointment and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
par un voyageur
Publié le 2 févr. 2024 sur Expedia
I checked in late due to a flight delay and the attendant blurted out “I don’t know why they sent you here we don’t have no rooms available” she looked up my name and to her surprise I did have a room booked. Upon entering the room I immediately saw stains on the counters, sink and shower. Honestly I’m not entirely sure if the shower stains were dirt or mold but I’ll give them the benefit of the doubt but the chips out of the enamel on the tub were undeniable. I just thank God that my wife wasn’t with me because she would’ve insisted we sleep in the car! Left the next morning and would’ve checked out immediately but I couldn’t find any staff so I called back a few hours later but never got my money back.
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Mark, Thank you for taking the time to share your valuable comments about your recent visit. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for. Thank you.Sincerely,Hotel Management
par un voyageur
Think twice before making this mistake
Publié le 25 janv. 2024 sur HotelsThe services is bad and the conditions of the property is very poor. Realize the property needs to be updated and the staff needs to be trained correctly. A phone system needs to be added so that the front desk attendant know that there someone at the desks. Because you will be waiting for 15-20 minutes. Some staff members are helpful. It’s just a give and take situation.
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely, Hotel Management
par un voyageur
Publié le 22 janv. 2024 sur Expedia
par un voyageur
Publié le 14 janv. 2024 sur Expedia
par un voyageur
Publié le 14 janv. 2024 sur Hotels
par un voyageur
Publié le 2 janv. 2024 sur Expedia
At check in we were given a key to a room already occupied. No central staircase in a large u-shaped building seems a fire hazard. Our hair dryer didn’t work. No tableware or cookware provided. No shampoo available
Commentaires de Gestion de l’hôtel
6 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Gayl, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management
par un voyageur
Publié le 14 déc. 2023 sur Hotels
par un voyageur
Publié le 20 nov. 2023 sur Expedia
Read reviews and believe them. The best things was it was quiet and inexpensive. 2night stay. This hotel is not typical of this chain. The room had an undescribable smell. Almost every surface was either chipped or painted over in a color that wasn't even close. There were holes in the walls. Mold in the bathroom.The staff was pleasant, but this facility is beyond rundown. Hopefully they are planning on a rennovation.
Commentaires de Gestion de l’hôtel
20 nov. 2023 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback about your recent stay. We sincerely apologize for the condition of our property you described, and we regret any discomfort or inconvenience caused. Your comments are crucial, and we take them seriously. Rest assured, we will investigate these issues and address them promptly to ensure improvements. We hope you will consider giving us another opportunity as we work towards providing a more positive experience.Sincerely,Hotel Management
par un voyageur
Publié le 5 nov. 2023 sur Hotels
The place definitely needed some up keep. Carpet and floors were dirty in elevator and hallways and cold tell were not vacuumed in awhile. There was a person sitting down in the hallway outside room having a phone conversation for a long time and other things to make the stay feel akward. For missing in the room kitchen area and only toiletries was bar if soap.
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Hotel Management, Gestion de l’hôtel
Dear Bonnie, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to ensure that your problems are resolved to your satisfaction. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We appreciate your patience and hope that you will allow us to make it up to you in the future.Sincerely,Hotel Management
