Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 mars 2024 sur Expedia
I liked the cleanliness and friendly staff
par un voyageur
Publié le 21 mars 2024 sur Expedia
par un voyageur
Publié le 17 mars 2024 sur Expedia
Sink had a leak, refrigerator was dirty, closet curtain was soiled. Any breakfast was sub par, selections were unhealthy processed foods and creamers were nasty and coffee was not good. Need to supply fruit, boiled eggs and toast with various jellies.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear bernadette, Thank you very much for staying at our hotel. We strive to provide guests with clean, comfortable, and well-maintained accommodations; therefore, we are sorry this was not your experience. We take your concerns seriously and will address them accordingly to ensure that our guests have a pleasant experience with us. Additionally, we apologize for the disappointment you experienced with our breakfast selections. Your feedback is valuable to us, and we will share it with our team to see how we can improve our offerings. We hope you will consider staying with us again if you visit the area.Sincerely,Hotel Management
par un voyageur
Publié le 16 mars 2024 sur Hotels
par un voyageur
Publié le 15 mars 2024 sur Expedia
will not stay again
Commentaires de Gestion de l’hôtel
16 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear David, We are sincerely sorry to hear that you were dissatisfied with your stay. Your feedback is important to us, and we would like to understand more about your experience so that we can address any concerns you may have. We aim to provide the best experience for every guest, and we regret not meeting the standard we strive to maintain. We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Thank you for sharing your thoughts with us.Sincerely,Hotel Management
par un voyageur
Publié le 10 mars 2024 sur Expedia
par un voyageur
Publié le 9 mars 2024 sur Expedia
par un voyageur
Publié le 9 mars 2024 sur Expedia
This property was terrible, everything was dirty and very old. There was hair all over what was suppose to be clean towels, I would not even step in the shower. Took multiple pictures but could not even stay there for the night.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Kay, We apologize for the unsatisfactory experience you encountered during your stay. It is distressing to hear about the cleanliness issues you faced with the towels and the overall condition of the property. Your feedback is concerning, and we take it seriously. Please be assured that we will address these matters with our housekeeping team to prevent such occurrences in the future. We understand your decision to leave, and we apologize for any inconvenience caused. Your comfort and satisfaction are important to us, and we hope to have the opportunity to regain your trust with a better experience in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management
par un voyageur
Publié le 2 mars 2024 sur Expedia
Very interesting smell in the room and lots of dust.I had to change the room.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Caroline, We deeply regret the discomfort you experienced during your stay. Your feedback regarding the unusual smell and cleanliness issues is concerning, and we sincerely apologize for any inconvenience caused. Please be assured that we take such matters seriously, and immediate action will be taken to address these concerns with our housekeeping team. Your comfort and satisfaction are of utmost importance to us, and we appreciate your patience and understanding as we strive to rectify this situation. If your travels bring you back to the area, we would be grateful for the opportunity to provide you with a much-improved experience.Sincerely,Hotel Management
par un voyageur
Publié le 1 mars 2024 sur Expedia
The first floor’s carpeting has a very foul smell which made me throw up one morning.
The foul odor persisted for all the 5 days that we stayed there.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Querida, Thank you for sharing your feedback following your recent stay at our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We are working with our housekeeping managers to prevent this from happening again. Once again, we are sorry for the inconvenience caused, and we would love for you to give us another opportunity to provide you with the seamless stay you deserve during your next visit to the area.Sincerely,Hotel Management
