Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
12 janv. 2022 par Ariana Alaj, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am pleased to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
par un voyageur
Bon hôtel,business
Publié le 20 févr. 2018 sur HotelsBon rapport qualité prix, personne aimable. Petit déjeuner excellent
par un voyageur
Publié le 21 mai 2024
Commentaires de Gestion de l’hôtel
22 mai 2024 par Kassandra, Gestion de l’hôtel
Thank you for staying with us at the Hilton Rosemont! We hope to see you again in the near future.
par un voyageur
Publié le 21 mai 2024
There was no fridge in the room, I had to ask for one (which thankfully they delivered a mini fridge for my insulin ; Thank you!) there was garbage left in the closet when we arrived, bathroom had no ventilation system. I had a king size room booked but got a queen. Had to pay for WiFi. For this being a Hilton I had higher expectations. I get more at a cheaper hotel sadly :(
Commentaires de Gestion de l’hôtel
22 mai 2024 par Kassandra, Gestion de l’hôtel
Thank you for your feedback and we will definitely be letting our upper management know about this.We strive for an excellent stay for each one of our guests!
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Very Clean facility
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Kelvin,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Hugh,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Good location, clean and nice staff
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kimberly,We're delighted to hear that you found our hotel to be conveniently located and appreciated the cleanliness of our accommodations. Our team takes great pride in ensuring a comfortable stay for all our guests, and it's wonderful to hear that their efforts were recognized. We strive to maintain a high standard of cleanliness and professionalism to provide a pleasant experience for every guest. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.
par un voyageur
Publié le 10 févr. 2024 sur Expedia
The Hilton Rosemont was a very pretty, very well maintained hotel and all of the stafff were friendly and curteous.
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Angela,We're thrilled to hear that you found our facility to be a beautiful and well-maintained hotel. Our team takes great pride in providing exceptional service, and it's wonderful to know that you experienced the warmth and friendliness of our staff during your stay. We strive to create a welcoming atmosphere for all our guests, and your kind words are a testament to our dedication to customer satisfaction. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon.
par un voyageur
Publié le 9 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Steven,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur de Urbana
Publié le 7 févr. 2024 sur Expedia
Nice, clean space, quick, professional check-in. Shuttle pick-up very slow, nasty pick-up van
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Mary,We're delighted to hear that you found our hotel to be a pleasant and clean environment, and that your check-in experience was efficient and professional. However, we regret to learn about your dissatisfaction with the shuttle pick-up service and the condition of the van. We take all feedback seriously and will address these concerns with our transportation team to ensure a smoother and more pleasant experience for all our guests in the future. Thank you for bringing this to our attention.
