Note fondée sur 341 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
CEO Romeo
Publié le 16 févr. 2024 sur HotelsNice, clean great stay
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN ST LOUIS - WESTPORT. Phillip, I am glad to read that you had a great encounter with us and we truly appreciate your kind remarks about our nice and clean hotel, and you had a great stay with us. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Phillip, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice and clean stay at an affordable price!Sincerely,Red Roof Management
par un voyageur
Publié le 13 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Manager, Gestion de l’hôtel
Hello Karen, We're sorry to hear that your experience fell short of expectations. We would appreciate it if you could reach out to us directly with any specific feedback you may have, so we can address any issues that you encountered. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.
par un voyageur
Maybe once nice NOW run down
Publié le 6 févr. 2024 sur HotelsWorst review I have ever left. Paid $79. Hallway was pretty run down. Then go in room and the floor is two different types as there was probably water damage from thevwarping of the laminate. Atleast it was laminate and not carpet.
Then the comforter didnt look amazing so I uncovered the bed to see a YUK stain on the sheets. I went to the front desk and told the woman. She got me a new fitted sheet right out of the dryer.
I came back to change the sheet but the under sheet was stained far worst.
Then the bathtub was pretty dirty and stained.
Had I not had to be near this area and it not have been so late, I would have easily went somewhere else.
To make it worst, Hotels.com had it priced at $79 with 7/10. I should have scrolled through the reviews as there were many 2s and 3s with 10s as well. How did someone give it a 10???
Then I looked on Google maps and it showed the Hotel at $62 and had terrible reviews. Shame on Hotels.com. I always use Hotels.com but now I need to rethink that. I tried to load photos but the app will not let me. They are disgusting of tub, bed, floor, toilet, and walls.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Manager, Gestion de l’hôtel
Hello Frank, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. Guest satisfaction is our top priority, and we regret that we fell short of your expectations with regards to the condition of the hallway, room, and amenities. We encourage all guests to contact our management team directly to address any issues encountered during their stay. We appreciate your feedback and will use it to improve our services for future guests.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Manager, Gestion de l’hôtel
Hello R, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Others staying were loud.
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Manager, Gestion de l’hôtel
Hello Eve, Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by the noise from other guests. Our team strives to provide a peaceful and comfortable environment for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 18 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Manager, Gestion de l’hôtel
Hello SAMMUEL,We're sorry to hear about your experience. Please reach out to our hotel directly so we can address any concerns you may have had during your stay. We hope to have the opportunity to make it right for you.
par un voyageur
Terrible experience
Publié le 25 déc. 2023 sur HotelsCommentaires de Gestion de l’hôtel
28 déc. 2023 par Manager, Gestion de l’hôtel
Dear Guest, We apologize for any dissatisfaction during your recent stay. We encourage you to reach out to us directly with any specific feedback so we can address and improve upon your concerns. We value your input and would like to ensure your future experiences are more enjoyable.
par un voyageur
Publié le 17 déc. 2023
It was cool…
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Manager, Gestion de l’hôtel
Hello Delilah,Thank you for your feedback. We appreciate your kind words and are glad to hear you had a cool stay with us. We hope to welcome you back in the future for another enjoyable experience.
par un voyageur
Publié le 18 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 nov. 2023 par Manager, Gestion de l’hôtel
Hello Sharina,Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize for any inconvenience you may have encountered. Our team strives to provide a comfortable experience for all our guests. If you have any further concerns, we encourage you to reach out to our management team directly.
par un voyageur
Publié le 15 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2023 par Recordo Rediresponse Specialist , Gestion de l’hôtel
Hello Carolina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - ALSIP and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
