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Sonesta ES Suites Chicago - Lombard

3.0 star property
3-star hotel near Morton Arboretum

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Photo gallery for Sonesta ES Suites Chicago - Lombard

BBQ/picnic area
Studio Suite, 1 King Bed
Suite, 2 Bedrooms, Fireplace (Loft) | Living area
36-inch LCD TV with cable channels, TV
Studio Suite, 1 Queen Bed, Accessible (Mobility/Hearing - Roll-In Shower) | Private kitchen

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
2001 S Highland Avenue, Lombard, IL, 60148
  • Place, Yorktown Shopping Center
    ‪5 min walk‬
  • Place, Morton Arboretum
    ‪4 min drive‬
  • Place, College of Dupage
    ‪8 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

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About the area

Lombard

Highland Hills stay.Your stay at this Highland Hills hotel places you within 6 miles (10 km) of Morton Arboretum and College of Dupage. Wheaton College is within 6 miles (10 km) and French Market is within 9 miles (15 km).

What's nearby

  • Yorktown Shopping Center - 5 min walk - 0.4 km
  • Morton Arboretum - 4 min drive - 5.2 km
  • College of Dupage - 8 min drive - 7.8 km
  • Wheaton College - 11 min drive - 9.6 km
  • Brookfield Zoo - 18 min drive - 17.4 km

Getting around

  • Lombard Station - 6 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 33 min drive

Restaurants

  • ‪Starbucks - ‬19 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Cinnabon - ‬17 min walk
  • ‪Gloria Jean's Coffees - ‬17 min walk
  • ‪Olive Garden - ‬19 min walk

About this property

Sonesta ES Suites Chicago - Lombard

3-star hotel near Morton Arboretum
Public spaces have free WiFi. There's an onsite business center. A free manager's reception is offered on select days. A 24-hour fitness center, barbecue grills, and a vending machine are also featured at the business-friendly Sonesta ES Suites Chicago - Lombard. Self parking is free.

This 3-star Lombard hotel is smoke free.

  • 1 building
  • 144 guestrooms or units
  • 2 levels
  • Built in 1987
  • Manager's reception (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
Sonesta ES Suites Chicago - Lombard offers 144 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 36-inch LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Playground
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Playground
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 36-inch LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Christmas Day:
  • Business center
  • Front desk

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per week
  • Maximum 2 (weight limit: 30 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Residence Inn Marriott Hotel Lombard Chicago
Residence Inn Marriott Chicago Lombard Hotel
Residence Inn Marriott Chicago Lombard
Sonesta ES Suites Chicago Lombard Hotel
Sonesta ES Suites Chicago Lombard
Sonesta ES Suites Chicago - Lombard Hotel
Sonesta ES Suites Chicago - Lombard Lombard
Sonesta ES Suites Chicago - Lombard Hotel Lombard

Frequently asked questions

How close is Sonesta ES Suites Chicago - Lombard to the airport?

Sonesta ES Suites Chicago - Lombard is 19.8 mi (33-min drive) away from the Chicago O'Hare Intl. Airport (ORD) airport, the closest popular airport to the property.

Does Sonesta ES Suites Chicago - Lombard have an airport shuttle?

Airport shuttle services are not available at Sonesta ES Suites Chicago - Lombard.

How close is Sonesta ES Suites Chicago - Lombard to the beach?

This hotel is 12.2 mi (26-min drive) from Centennial Beach.

Does Sonesta ES Suites Chicago - Lombard offer free breakfast?

Sonesta ES Suites Chicago - Lombard does not offer free breakfast.

Is there a casino at Sonesta ES Suites Chicago - Lombard?

No, there is no casino at this hotel.

What time is check-in at Sonesta ES Suites Chicago - Lombard?

Check-in start time: 4 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Sonesta ES Suites Chicago - Lombard?

This hotel offers free self parking.

Does Sonesta ES Suites Chicago - Lombard have a pool?

Sonesta ES Suites Chicago - Lombard does not have a pool.

Does Sonesta ES Suites Chicago - Lombard have a spa?

There are no spa services available at this hotel.

How close is Sonesta ES Suites Chicago - Lombard to downtown Lombard?

Sonesta ES Suites Chicago - Lombard is 2.3 mi away from Lombard.

Sonesta ES Suites Chicago - Lombard Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 584 out of 1001 reviews
Rating 8 - Good. 214 out of 1001 reviews
Rating 6 - Okay. 70 out of 1001 reviews
Rating 4 - Poor. 61 out of 1001 reviews
Rating 2 - Terrible. 72 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Keshanna

Travelled with family
Liked: Cleanliness, property conditions & facilities
I really liked that place, I just wish the service was a little better but other than that! Everything was amazing!
Stayed 2 nights in Jan 2024

2/10 Terrible

Nikki, Dolton

Disliked: Staff & service
Property accepted my booking but failed to advise that theyvare tuening the properrt into apartmenta and my booking was pretty much non-existent. Glad I paid thru paypal. Overall a major headache, disappointment and unnecessary dramatic situation that took too long to resolve. I ended up booking with Embassy Suites directly. I only picked Sonesta because i had a good experience with this property before. However, they should not be a cepting bookinga that they can not honor, especially if the property is being converted from suites to apartments.
Stayed 2 nights in Jan 2024

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst all time , do not stay here !!

This was the worst ever. I get there and I have to call # and wait outside for someone to open door for check in. I’m checking in and the lady says, we don’t have any services, I’m the only one here, there will be no housekeeping anything. Whatever, I go to my suite and there are dirty towels on floor, again whatever, so I decide to go and buy a few things, I notice the door did not lock, someone had taped the lock so door would stay open, do I call upfront and she says just take it off. Weird, I leave and I comeback to find roof smelling like pot and mud marks all over the floor. I’m like ??? I call and they out me in another suite, no dish soap, no towels, no glasses, nothing, I went out and brought everything, pans to cook, sponge to wash dishes, they had a roll of toilet paper in kleenex dispenser, I stood there 7 days, was visiting family. There was no wifi for 5 days, had to use my hotspot, I called upfront and they gave me a 1800 #, called 8 times, while there various days, opened up trouble tickets, never once got a call back like they said they would. When someone went into my suite 1st day, she offered a comp night, funny I never seen in, typical of how this stay was, I have text back and forth where they never even responded, I would never ever stay or recommend this place, there was yelling outside, arguments, trash bins would not get emptied. I don’t write reviews, but this experience was the worst, spent a lot of many to stay in this unsafe dump !!
Nice sheets, burned
Measuring cup, really ??
No dish soap
No hand soap, nothing !!
Stayed 6 nights in Dec 2023

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ruined Christmas

The hotel doesnt exist. Showed up and it was being converted to apartment buildings. Need to find new place for our family christmas
Stayed 2 nights in Jan 2024

2/10 Terrible

Rogi

Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Vanessa

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Miranda

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is NOT a hotel. And it is dirty. No staff
Stayed 2 nights in Dec 2023

2/10 Terrible

Nia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Stephanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees at this property are a waste of space. Reached out to corporate and never got a call back. Literally have nothing positive to say. Don’t waste money booking here

10/10 Excellent

jalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Glenn

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Many of the reviews are over critical in my opinion. No doubt this property needs work but their business model is changing so things you would expect from hotel service is no longer in their wheelhouse. Overall I give it an okay.
Stayed 1 night in Dec 2023

2/10 Terrible

Enrique

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the most disgusting place I have ever seen. I had my wife and kid with me and we instantly walked out and went to a different hotel. They didn’t want to give me a refund either even though I did not stay in. The bed had no sheets, pillows where yellow, the shower had no curtain, the kitchen was so nasty and dirty, the toilet had poop stains all over and there was barely any toilet paper. DO NOT GO HERE AND WASTE YOUR TIME AND MONEY.
Stayed 1 night in Nov 2023

4/10 Poor

Lindsay

Disliked: Cleanliness, staff & service

don't stay here!!

Stayed 2 nights in Nov 2023

2/10 Terrible

Linda

Stayed 3 nights in Nov 2023

2/10 Terrible

Tamika

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel use to be nice . Now they are converting to apartment complexes and the place is Reagan’s. My room was not cleaned from whoever previously were there. I called the staff and asked for another room and she told me your only option is to get a refund and check out. LIKE IS THIS HOW YOU TREAT YOUR GUEST? the door didn’t completely lock or anything in the nature. This was the worse stay. Paying almost $700 for a room with service like this should be against the law!
Stayed 2 nights in Nov 2023

8/10 Good

Whitney

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service

Not so good experience

We were in town for business. When getting to the hotel there a note on door saying hours are Monday thru Friday 8 to 4. If checking in after hours please call a number. We called the number & the lady that answered was very nice & friendly. There were three of us & the room was for 4 people. There were no extra blankets, towels items for the kitchen. We called the number again & someone else answered & said that’s not our problem our hours are only Monday through Friday 8 to 4. Plus they didn’t mention when making reservation that they were now apartments.
Stayed 2 nights in Nov 2023

2/10 Terrible

Traci

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

oops! Not really a hotel

Warning. This property is transitioning out of the hotel business to become an apartment complex. The property needs to be taken off hotels.com. They no longer have breakfast or bathroom products or cleaning like a hotel. Even if they are going to do a hotel reservation, they want a 7-night minimum.
Stayed 3 nights in Nov 2023

4/10 Poor

Jayden, West Vancouver

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
The property has been converted to apartment suites and is not primarily a hotel anymore. I had booked 3 weeks before my stay and had other communications with the property during those weeks, and yet, nobody mentioned this change to me. They reached out with a phone call to me on the day I was scheduled to arrive at the location and left me a voicemail, which I did not receive since I was travelling. For my actual stay, the suite was not as clean as I would expect. There were shoe prints on the entryway tiled floor, garbage from the previous guests still in the can under the sink, leftover cup noodle bits in the kitchen sink, a used bar of soap at the bathroom sink, bits of powdered soap(?) by the bathroom sink, no bath towels nor face towels, and a used towel of some sort hanging from the shower curtain rod. My stay in Lombard was for business and I was working late most days so the office was always closed by the time I was back in the evening. I had reached out to the property with my complaints via the Sonesta website immediately after returning home, but have not received any response after several weeks.
Stayed 4 nights in Oct 2023

2/10 Terrible

Kourtney

Stayed 1 night in Oct 2023

10/10 Excellent

Lanyea

Liked: Cleanliness, staff & service
Great efficient great staff accommodation was great even though they weren’t accepting any reservations
Stayed 1 night in Oct 2023

4/10 Poor

Tamika

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was ok meanwhile there were no hotel staffs. So we couldn’t get any towels or anything during our stay. And during check out time the hotel was closed with no one there to accommodate our needs. The sheets were dirty and all. Only thing was clean is the carpet.
Stayed 2 nights in Oct 2023

2/10 Terrible

Rania

Stayed 1 night in Oct 2023

2/10 Terrible

tarlean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

6/10 Okay

Raymond

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2023