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Swissotel - Chicago

4.5 star property
4.5-star luxury hotel near Michigan Avenue

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Photo gallery for Swissotel - Chicago

Indoor wedding
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Meeting facility
Exterior
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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
323 E Wacker Dr, Chicago, IL, 60601
  • Place, Millennium Park
    ‪3 min walk‬
  • Place, Michigan Avenue
    ‪5 min walk‬
  • Place, Chicago Riverwalk
    ‪7 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Classic Double Room, 2 Double Beds, City View

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Classic Double Room, 2 Double Beds, City View

9.2 out of 10
Wonderful
(50 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, River View

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, River View

9.2 out of 10
Wonderful
(38 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 2 Double Beds, River View

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Classic Double Room, 2 Double Beds, River View

8.8 out of 10
Excellent
(26 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Lake View (Lake View)

Classic Room, 1 King Bed, Lake View (Lake View)

Classic Room, 1 King Bed, Lake View (Lake View)

9.0 out of 10
Wonderful
(31 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 2 Double Beds, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, Lake View

9.8 out of 10
Exceptional
(21 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Corner Room, 1 King Bed, City View

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Premier Corner Room, 1 King Bed, City View

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View, Corner

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, City View, Corner

9.6 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

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Classic Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(124 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View

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Executive Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(7 reviews)
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

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Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(7 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

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Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

7.0 out of 10
Good
(4 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

10.0 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

10.0 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Classic 2 Double Beds Wheelchair Accessible

  • Sleeps 2
  • 2 Double Beds

Classic 2 Double Beds Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Double Beds

Classic 2 Double Beds Accessible with Roll In Shower

  • Sleeps 2
  • 2 Double Beds

Classic 1 King Bed Wheelchair Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible with Roll In Shower

8.8 out of 10
Excellent
(3 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

River View Room 1 King Bed Wheelchair Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible

10.0 out of 10
Exceptional
(1 review)
  • River view
  • Sleeps 4
  • 2 Double Beds

River View Room 1 King Bed Accessible with Roll In Shower

  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible with Roll In Shower

  • River view
  • Sleeps 4
  • 2 Double Beds

Lake View Room 2 Double Beds Accessible

  • Lake view
  • Sleeps 2
  • 2 Double Beds

Lake View Room 1 King Bed Accessible

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Lifestyle Suite, 1 King Bed, City View

  • Sleeps 4
  • 1 King Bed

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Exterior

Arlo Chicago

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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 1,930 reviews
The price is CA $151
CA $219 total
includes taxes & fees
Feb 4 - Feb 5
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About the area

Chicago

Heart of Chicago.Within a 10-minute walk of this Downtown Chicago hotel, you'll find Michigan Avenue and Millennium Park. Chicago Riverwalk and Lake Michigan are also within half a mile (1 km).

What's nearby

  • Millennium Park - 3 min walk - 0.3 km
  • Michigan Avenue - 5 min walk - 0.5 km
  • Cloud Gate - 6 min walk - 0.6 km
  • Grant Park - 6 min walk - 0.6 km
  • Chicago Riverwalk - 7 min walk - 0.6 km

Getting around

  • Millennium Station - 9 min walk
  • Randolph-Wabash Station - 10 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 50 min drive

Restaurants

  • ‪Swissôtel - ‬1 min drive
  • ‪American Craft Kitchen & Bar - ‬3 min walk
  • ‪Northman Beer & Cider Garden - ‬3 min walk
  • ‪Sheraton Club Lounge - 33 Floor - ‬3 min walk
  • ‪Swissôtel Chicago Lobby Lounge - ‬1 min walk

About this property

Swissotel - Chicago

4.5-star luxury hotel near Michigan Avenue
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business center on site.

A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury Swissotel - Chicago. For a fee, parking is available.

This 4.5-star Chicago hotel is smoke free.

  • 661 guestrooms or units
  • 43 levels
  • 2 bars or lounges
  • Built in 1988
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue
Swissotel - Chicago offers 661 accommodations with iPod docking stations and safes. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

In-room wired and wireless Internet access (WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, sports massages, Swedish massages, and facials.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Valet parking on site (USD 87 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 8:00 AM to noon on weekends; USD 5 to 35 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Billiards/pool table
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • iPod dock
  • Pay movies
  • Smart TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.22 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 35.00 per person
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 87.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number 60601, 60601, Hotel License

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago

Swissotel - Chicago Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2184 out of 3105 reviews
Rating 8 - Good. 489 out of 3105 reviews
Rating 6 - Okay. 200 out of 3105 reviews
Rating 4 - Poor. 101 out of 3105 reviews
Rating 2 - Terrible. 131 out of 3105 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was really good. We were able to walk out of the hotel to see fireworks. The iew of Navy Pier was great as well.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jessica

Stayed 2 nights in Dec 2025

10/10 Excellent

Jonathan L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location of the hotel. Chicago is a beautiful and amazing city. Architecture boat tours are just across the river - walking distance as is the Art Institute. Swissotel is very generous in giving you a room early if they have one a ailable
Stayed 1 night in Jul 2025

10/10 Excellent

Hedwige

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Absolutely loved my stay at the Swissôtel! Room was amazingly comfortable, and room service food was delicious. Their gym is one of the best I’ve seen in all my travel. Absolutely recommend this hotel!
Stayed 2 nights in Sep 2025

10/10 Excellent

ashia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was quick and efficient. Valet parking was less than any parking apps without walking a half mile..We had an awesome north east corner room facing the river and lakefront. It was the sir and water show weekend. We was able to have breakfast and watch the practicing jets buzz the shoreline and downtown.
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay at this hotel. The staff was overwhelmingly kind and went out of their way on several occasions to be helpful. The facility is clean and bright and was perfect for a conference. My room was fresh, up-to-date, and beautiful, and I wouldn't hesitate to come back another time.
Beautiful view of the river from the 18th floor.
The lake from my 18th floor room.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sara

Stayed 2 nights in Oct 2025

6/10 Okay

Mike

Stayed 3 nights in Oct 2025

10/10 Excellent

Dena

Stayed 2 nights in Oct 2025

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have to say, hands down, this is the best hotel in Chicago! From the prime location to the absolutely amazing staff, everything is top-notch. The rooms are spacious, impeccably clean, and honestly, the real-life experience is even better than what you see online. The views are just breathtaking. Honestly, I’d recommend this place over any other hotel in the city. Every stay here just keeps getting better and better. I absolutely love my experience every time, and I always choose the Swissôtel whenever I’m in town. It’s just that good!
Stayed 1 night in Oct 2025

10/10 Excellent

Nadiia, Fulshear

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the panoramic view was amazing. The gym was comfortable and the credit to amuse was nice
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week and have 0 complaints. Great views, smelled good, nice staff and walkable to any bus or train
Stayed 7 nights in Oct 2025

10/10 Excellent

PANAYIOTIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes everything was excellent. Shops are nearby.
Magnificent view from our room
Stayed 5 nights in Oct 2025

8/10 Good

Bruce, Saint Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were nice
Sunrise over Lake Michigan
Afternoon
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Stayed 3 nights in Oct 2025

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, property conditions & facilities
Great views. Really helpful staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Bibi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and excellent staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Brandon

Stayed 1 night in Oct 2025

10/10 Excellent

Jose J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Oct 2025