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Swissotel - Chicago

4.5 star property
4.5-star luxury hotel near Michigan Avenue

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Photo gallery for Swissotel - Chicago

Indoor wedding
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Meeting facility
Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
323 E Wacker Dr, Chicago, IL, 60601
  • Place, Millennium Park
    ‪5 min walk‬
  • Place, Michigan Avenue
    ‪5 min walk‬
  • Place, Chicago Riverwalk
    ‪6 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Classic Double Room, 2 Double Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, City View

9.2 out of 10
Wonderful
(51 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, River View

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, River View

9.2 out of 10
Wonderful
(39 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 2 Double Beds, River View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, River View

8.8 out of 10
Excellent
(26 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Lake View (Lake View)

Classic Room, 1 King Bed, Lake View (Lake View)

Classic Room, 1 King Bed, Lake View (Lake View)

9.0 out of 10
Wonderful
(31 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 2 Double Beds, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, Lake View

9.8 out of 10
Exceptional
(21 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Corner Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Premier Corner Room, 1 King Bed, City View

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View, Corner

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, City View, Corner

9.6 out of 10
Exceptional
(4 reviews)
  • Lake view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(125 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View

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Executive Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

7.0 out of 10
Good
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

10.0 out of 10
Exceptional
(9 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Classic 2 Double Beds Wheelchair Accessible

  • Sleeps 2
  • 2 Double Beds

Classic 2 Double Beds Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Double Beds

Classic 2 Double Beds Accessible with Roll In Shower

  • Sleeps 2
  • 2 Double Beds

Classic 1 King Bed Wheelchair Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible with Roll In Shower

8.8 out of 10
Excellent
(3 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

River View Room 1 King Bed Wheelchair Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible

10.0 out of 10
Exceptional
(1 review)
  • River view
  • Sleeps 4
  • 2 Double Beds

River View Room 1 King Bed Accessible with Roll In Shower

  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible with Roll In Shower

  • River view
  • Sleeps 4
  • 2 Double Beds

Lake View Room 2 Double Beds Accessible

  • Lake view
  • Sleeps 2
  • 2 Double Beds

Lake View Room 1 King Bed Accessible

8.4 out of 10
Very good
(5 reviews)
  • Lake view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Lifestyle Suite, 1 King Bed, City View

  • Sleeps 4
  • 1 King Bed

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  • Breakfast included
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4.8 out of 5, Exceptional, 457 reviews
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About the area

Chicago

Heart of Chicago.Within a 10-minute walk of this Downtown Chicago hotel, you'll find Michigan Avenue and Millennium Park. Chicago Riverwalk and Lake Michigan are also within half a mile (1 km).

What's nearby

  • Millennium Park - 5 min walk - 0.4 km
  • Michigan Avenue - 5 min walk - 0.4 km
  • Chicago Riverwalk - 6 min walk - 0.6 km
  • Grant Park - 8 min walk - 0.7 km
  • Chicago Theatre - 10 min walk - 0.8 km

Getting around

  • Millennium Station - 9 min walk
  • Randolph-Wabash Station - 10 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 50 min drive

Restaurants

  • ‪Swissôtel - ‬1 min drive
  • ‪Sheraton Club Lounge - 33 Floor - ‬3 min walk
  • ‪American Craft Kitchen & Bar - ‬3 min walk
  • ‪Northman Beer & Cider Garden - ‬3 min walk
  • ‪Swissôtel Chicago Lobby Lounge - ‬1 min walk

About this property

Swissotel - Chicago

4.5-star luxury hotel near Michigan Avenue
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business center on site.

A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury Swissotel - Chicago. For a fee, parking is available.

This 4.5-star Chicago hotel is smoke free.

  • 661 guestrooms or units
  • 43 levels
  • 2 bars or lounges
  • Built in 1988
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue
Swissotel - Chicago offers 661 accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

This Chicago hotel provides wired and wireless Internet access (WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, sports massages, Swedish massages, and facials.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Valet parking on site (USD 87 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 8:00 AM to noon on weekends; USD 5 to 35 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Billiards/pool table
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • iPod dock
  • Pay movies
  • Smart TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.22 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 35.00 per person
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 87.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number 60601, 60601, Hotel License

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago

Swissotel - Chicago Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2246 out of 3185 reviews
Rating 8 - Good. 504 out of 3185 reviews
Rating 6 - Okay. 202 out of 3185 reviews
Rating 4 - Poor. 103 out of 3185 reviews
Rating 2 - Terrible. 130 out of 3185 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Jesse

Stayed 1 night in Dec 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was really good. We were able to walk out of the hotel to see fireworks. The iew of Navy Pier was great as well.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jessica

Stayed 2 nights in Dec 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always convenient, always reliable, always great
Stayed 1 night in Nov 2025

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Nov 2025

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, property conditions & facilities
The Swissôtel Chicago truly impressed me as a beautiful property offering an exceptional stay in the heart of the city. The overall experience was highly positive, and I would definitely choose to stay here again.The room provided breathtaking, amazing views that were easily the highlight of the accommodations. The beds were incredibly comfy, ensuring a restful sleep every night. While the pillows were a little flat, that was a minor drawback given the overall comfort. The bathroom experience was excellent, featuring hot water and great pressure in the shower. It is worth noting that the hotel does have some added fees per day. Although I typically prefer a fully inclusive price, the quality of the stay ultimately made it worth the extra cost.The location of the Swissôtel is unbeatable. It sits right in the middle of downtown, on the river, making it walking distance to a huge array of attractions, dining, and shopping.The service was also top-notch, especially thanks to Bernard who checked us in. He was super helpful with everything from check-in details to providing recommendations for tours and managing bookings. Personalized assistance like that truly elevates a hotel stay.During our visit, we dined at The Palm, and the experience was delicious. As expected for a high-end establishment, it is a pricey steakhouse, but if you're looking for a luxurious meal, the quality certainly justifies the splurge. Definitely would visit again
Stayed 2 nights in Nov 2025

8/10 Good

Mina, Gilbert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great room but really not much better than a cheaper hotel and pricey to park. If you are trying to save money… try a cheaper hotel near by.
Stayed 1 night in Oct 2025

10/10 Excellent

Faith

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The experience at this hotel- first time visiting Chicago, was amazing!! I’ll definitely be booking this always, when I return and I recommend it 100%. Top tire customer service by Simona E at the front desk and great amenities and views at the hotel. Also, close to almost all the good scenery in the city.
Stayed 1 night in Nov 2025

4/10 Poor

Anjelica

Travelled with family
Disliked: Cleanliness, amenities
Was not what we were expecting small rooms, mold in the shower. Will not be back
Stayed 1 night in Nov 2025

10/10 Excellent

Sharon

Stayed 1 night in Nov 2025

10/10 Excellent

Norbert Andrzej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

ciprian

Stayed 1 night in Oct 2025

10/10 Excellent

Terrill

Stayed 3 nights in Oct 2025

6/10 Okay

patrick

Liked: Cleanliness, staff & service
Disliked: Amenities
Decent hotel. Nice enough staff. Chicago has some absolutely terrible tap water and the only option was bottled water for $10/bottle. No alternative offered.
Stayed 1 night in Nov 2025

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Filip

Stayed 1 night in Nov 2025

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding service from valet to check in to helpful staff at every turn. Beautiful space; clean room. Great experience
Stayed 1 night in Oct 2025

8/10 Good

Adil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, convenient location. great view, friendly staff
Stayed 3 nights in Oct 2025

10/10 Excellent

CARLOS MENDEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, accessible
Stayed 3 nights in Oct 2025

10/10 Excellent

Surbhi

Liked: Cleanliness
Great location!
Stayed 1 night in Oct 2025

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay. The room was clean and spacious and had coffee provided. The cleaning crew was nice daily and the elevators are so fast and efficient
Stayed 3 nights in Oct 2025

6/10 Okay

Basel M Al, Houston

Travelled with family, Business traveller
Disliked: Property conditions & facilities
I did not enjoy my stay at this hotel at all. There were annoying cracking noises all the time, which made it hard to relax. There was no drinking water provided in the room, and you have to pay for it, unlike most other hotels. They also charged me around $25 as a resort fee, even though this place is not really a resort. The bathtub didn’t drain properly, and water stayed in it for a long time after showering. The service was poor as well. Honestly, I do not recommend this place at all.
Stayed 2 nights in Nov 2025

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not take advantage of the breakfast or food options, but was very happy with our room and location. They also held our luggage after check out so we could enjoy the game. Very worth the money!
Stayed 2 nights in Oct 2025

10/10 Excellent

Corey A

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, staff was amazing!
Stayed 3 nights in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, nice view
Stayed 1 night in Nov 2025