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The Willows Hotel

3.0 star property
3-star boutique hotel near Lake Michigan

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Photo gallery for The Willows Hotel

Enjoy a restful stay in this inviting room featuring a comfortable bed, a ceiling fan, and a window with a scenic view.
Classic dining area with round tables, unique chairs, and framed artwork adorns the walls.
Experience a warm welcome at our elegant lobby, featuring a reception desk, comfortable seating, and a stunning chandelier.
Relax in a sophisticated lounge area with a large fireplace, leather armchairs, and a checkered rug.
Experience the charm of The Willows Hotel, featuring classical architecture with ornate details and a welcoming outdoor space.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
555 W Surf St, Chicago, IL, 60657
  • Lincoln Park Zoo
    ‪19 min walk‬
  • Wrigley Field
    ‪3 min drive‬
  • Michigan Avenue
    ‪5 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Queen Bed (Small)

Relax in comfort with a neatly made bed, desk, and dresser, plus a large mirror and ceiling fan.

Room, 1 Queen Bed (Small)

8.0 out of 10
Very good
(4 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Cozy retreat with two beds, a desk, and a ceiling fan for a comfortable stay.

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Relax in comfort with a neatly made bed, desk, and dresser, plus a large mirror and ceiling fan.

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Relax in comfort with a large bed, bedside tables, and a cozy throw blanket.

Executive Room, 1 King Bed

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Enjoy a traditional stay with a large window offering a view, a comfortable bed, and a desk for work.

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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  • Free airport shuttle
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CA $231 total
includes taxes & fees
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About the area

Chicago

Lakeview stay.Your stay at this Lakeview hotel places you within 2 miles (3 km) of Lake Michigan and Wrigley Field. Lincoln Park and Advocate Illinois Masonic Medical Center are also within half a mile (1 km).

What's nearby

  • DePaul University-Lincoln Park - 16 min walk - 1.4 km
  • Lincoln Park Zoo - 19 min walk - 1.6 km
  • Wrigley Field - 3 min drive - 2.8 km
  • Michigan Avenue - 5 min drive - 4.6 km
  • Navy Pier - 9 min drive - 7.4 km

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 37 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Cesar's Killer Margaritas - Broadway - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪Tuk Tuk Thai Isan Street Food - ‬4 min walk
  • ‪Taco Bell - ‬4 min walk

About this property

The Willows Hotel

3-star boutique hotel near Lake Michigan
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in a common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front-desk safe.

This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Fireplace in lobby
  • Elevator
  • No smoking on site
The Willows Hotel offers 55 accommodations with minibars and bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Languages

English, Romanian, Spanish

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The Majestic Hotel

  • Free WiFi
  • Air conditioning
  • Gym
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4.3 out of 5, Excellent, 1,004 reviews
The price is CA $197
CA $231 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

The Willows Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 516 out of 1003 reviews
Rating 8 - Good. 266 out of 1003 reviews
Rating 6 - Okay. 123 out of 1003 reviews
Rating 4 - Poor. 67 out of 1003 reviews
Rating 2 - Terrible. 31 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elias, BELCHERTOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Lively neighborhood.
Stayed 1 night in Jul 2025

8/10 Good

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, had what we needed.
Stayed 1 night in May 2025

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Disappointing

Put on the provided white fluffy robe only to find a used razor in the pocket. That’s bad, but I think the more alarming part is it highlights they don’t wash the robes after each stay. Disgusting. Bright white towels, always nice, but….the two wash cloths had stains on them. Really have to question the housekeeping here.
Stayed 1 night in May 2025

10/10 Excellent

Timothy, Fernandina Beach

Stayed 2 nights in May 2025

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not so good

In the pocket of the bathrobe was a dirty razor. That itself is concerning but the fact it means they didn’t wash the robes before we got the room is most concerning.
Stayed 1 night in May 2025

10/10 Excellent

Margaret

Stayed 2 nights in May 2025

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Apr 2025

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and check in person very nice. Great location and safe area. Built in 1906 so classic. Bed very comfy
Stayed 2 nights in May 2025

8/10 Good

Tarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, clean.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service
A bit noisy, small room, bad water pressure
Stayed 2 nights in Apr 2025

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Nicolette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint small hotel close to restaurants and Wrigley Field
Stayed 2 nights in Apr 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the design of the property and inside the property. things were very clean and easy to use! the beds were absolutely comfortable.
Stayed 1 night in Apr 2025

8/10 Good

Crystal, Galion

Stayed 1 night in Apr 2025

6/10 Okay

Alexandra

👍
Stayed 1 night in Apr 2025

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2025

10/10 Excellent

Doug

Stayed 1 night in Apr 2025

8/10 Good

chris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff great…definitely needs a face lift, but it is a 100 year building. Room was surprisingly large…but dated furnishings. Super location. Most important very quiet neighborhood setting. Overall…still would stay again
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Charming, less than practical

Beautiful building, lovely staff, excellent location. However, the rooms are cold and we had to run the water for an ridiculously long time to get even warm water. Does not provide breakfast although there is free coffee in the lobby. Has minibar but no microwave in the rooms. Nearest parking is a public lot a half block away that is currently being run by a company that does not staff - instead one has to register via a QR code and is automatically charged. Cell reception is bad in the lot so that can take a long time for a tired traveler. Neighborhood was noisy due to garbage trucks and motorcycles.
Stayed 2 nights in Apr 2025

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025