Note fondée sur 671 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Erin,We appreciate your perfect 10/10 ratings! It's fantastic to know that you had a wonderful experience during your stay. We strive to provide exceptional service, and your positive feedback is truly rewarding. If your travels bring you back our way, we would be thrilled to host you again.Sincerely, Hotel Manager
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Very friendly staff, and walking distance to the mall.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Leanna,Thank you for your positive feedback! We're delighted to hear that you found our staff very friendly and enjoyed the convenience of our location near the mall. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
par un voyageur
Ok, but unfortunate stay.
Publié le 19 févr. 2024 sur HotelsRoom was dated. Very dirty carpet. Huge sticky dark stain in middle of floor. Comfortable bed. Unfortunate incident during/after stay. My 12 year old son accidentally forgot his money in the room when we checked out. He put it under a lamp for safe keeping, but being 12 years old walked out and forgot it. We went back to the hotel to see if housekeeping may have found it or to see if it was still there but it was gone. I know housekeeping could have easily mistaken this money for a tip, but it was a substantial amount to be mistaken for a tip. Lesson learned but still unfortunate.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We apologize for the condition of the room and the inconvenience you experienced. We take your concerns seriously and will address the cleanliness issues promptly.Regarding the incident with your son's money, we are truly sorry for any disappointment this may have caused. We understand the sentimental value, and we regret the inconvenience. Our team will be reminded to be extra cautious in handling personal items left in the room.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Adjacent restaurant was nice
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive feedback about the adjacent restaurant. We're delighted to hear you enjoyed your dining experience. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager
par un voyageur
Nice hotel for the price
Publié le 3 févr. 2024 sur HotelsStaff is professional and always willing to help. The rooms are a little dated and need better lighting but overall nice.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We appreciate your kind words about our professional and helpful staff. We also value your input regarding the room's lighting and dated appearance. Your comments are crucial as we continually strive to enhance our guest experience. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 28 janv. 2024 sur Expedia
There was dirt on the wall, the bathroom door was cracked
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay, including the dirt on the wall and the cracked bathroom door. This does not reflect our usual standard of cleanliness and maintenance. Please be assured that we are addressing these matters promptly to ensure a more pleasant experience for our guests in the future. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,I want to thank you for sharing such encouraging feedback by giving a 5-star.Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager
par un voyageur de New port richey
Publié le 30 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Three different rooms!
1. Someone was already in the room
2.Moldy room
3. Broken chain, bed, while clean not finished!
4. Breakfest was good, but don’t try and take your coffee cup upstairs, serious issue
Just recommend that maybe you should stay somewhere else! Will work in a pinch but not the best
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the challenges you encountered during your stay. Your experience does not reflect our usual standards, and we are addressing these issues with our team to ensure improvements. We appreciate your feedback on breakfast and will strive to enhance our overall service. We understand your concerns and value your honesty. If you decide to give us another chance, we are committed to making your stay more comfortable.Sincerely, Hotel Manager
par un voyageur
Publié le 27 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
