Note fondée sur 920 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,4 sur 5
4,5 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 9 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
27 oct. 2023 par Mark--Rooms Division Manager, Gestion de l’hôtel
Hi Karol......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 19 août 2022 sur Hotels
5 sur 5
par un voyageur

Publié le 14 juill. 2022 sur Expedia
Personnel très accueillant!
5 sur 5
par un voyageur

Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Mark--Rooms Division Manager, Gestion de l’hôtel
Hi David......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
5 sur 5
par un voyageur

Publié le 2 août 2024 sur Hotels
Stayed here many times. Great place to stay for theater goer's. Staff is Friendly and do every thing they can to make the stay pleasant
Commentaires de Gestion de l’hôtel
3 août 2024 par Mark--Rooms Division Manager, Gestion de l’hôtel
Hi David......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
5 sur 5
par un voyageur

Publié le 2 août 2024 sur Expedia
Everyone was nice and close to event
Commentaires de Gestion de l’hôtel
3 août 2024 par Mark--Rooms Division Manager, Gestion de l’hôtel
Hi Jacquelin......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
5 sur 5
par un voyageur

Publié le 1 août 2024 sur Expedia
The hotel room was a very good size & in a very good location. The staff was terrific in every department, special shout out to Mark at the front desk & the gals taking care of breakfast! Minor complaint: the lighting in the bathroom could be better.
Commentaires de Gestion de l’hôtel
3 août 2024 par Mark--Rooms Division Manager, Gestion de l’hôtel
Hi Robert......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. Also, thank you for the individual shout out!!!Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
5 sur 5
par un voyageur

Cleveland Crown Plaza

Publié le 31 juill. 2024 sur Hotels
Great place to stay. I was disappointed in not being able to use the pool and to receive breakfast. I did pay over 300.00 for a room and very little perks.
Commentaires de Gestion de l’hôtel
3 août 2024 par Mark--Rooms Division Manager, Gestion de l’hôtel
Hi Debbie......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. I do apologize for the pool not being in operation. We unexpectedly had to shut it down for a couple days for maintenance.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
4 sur 5
par un voyageur de Canton

Publié le 31 juill. 2024 sur Expedia
Was a easy check in, front deck nice with checking in and out. The valet a little overwhelmed, they were running non stop but definitely long wait time for dropping off and picking up. The restaurant in hotel for breakfast was ok, says they have Monday thru Friday menu, but they actually only had a buffet which was bland. The manager and staffed seemed lost, they were barely busy too. The location was great, was there for one night for concert. Room was clean.
Commentaires de Gestion de l’hôtel
3 août 2024 par Mark--Rooms Division Manager, Gestion de l’hôtel
Hi Mike......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
5 sur 5
par un voyageur

Girl’s trip

Publié le 31 juill. 2024 sur Hotels
Room had two doubles. There is enough room for queens. Fridge turned all the way up was not very cold. Not enough towels for four people.
Commentaires de Gestion de l’hôtel
3 août 2024 par Mark--Rooms Division Manager, Gestion de l’hôtel
Hi Ann......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. I will, however, mention this fridge and towel issues to the respective department heads.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager