Note fondée sur 902 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2023 sur Expedia
Je suis arrivé et il n’y avait pas de chambre pour moi malgré mon paiement, je fais quoi pour le remboursement??
Commentaires de Gestion de l’hôtel
4 août 2023 par Hotel Staff, Gestion de l’hôtel
Your reservation was not charged at the hotel.
par un voyageur
Publié le 10 août 2022 sur Hotels
Séjour en famille à 4 dans une suite studio confortable. Literie ok, canapé convertible ok pour enfants de faible poids, minimum de vaisselle pour petite cuisine sur le pouce, propreté ok. Bien situé, à proximité d un axe autoroutier sans les désagréments de bruit. Piscine appréciable l été. Salle de fitness ok. Petit déjeuner distribué le matin minimal et pas bon
par un voyageur
Publié le 30 août 2019 sur Expedia
par un voyageur
Publié le 13 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 avr. 2024 par General Manager , Gestion de l’hôtel
We are very sorry you did not enjoy your recent stay with us. We are constantly working to improve every guest’s experience and will take your feedback into consideration as we move forward.
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Staff, Gestion de l’hôtel
Thank you for taking the time to give us feedback, we are so happy to see you enjoyed your stay with us! We hope to see you again soon!
par un voyageur
Publié le 5 mars 2024
Toilet did not work properly. Would not flush without your having to monitor when the reservoir filled after jiggling the handle. If you didn’t stand by, the water leaked out somewhere and toilet would not flush.
Coffee maker had no apparatus to hold the filter for the coffee. Stove inoperative, which I found out after buying food. No microwave. No plates or silverware.
Commentaires de Gestion de l’hôtel
5 mars 2024 par General Manager , Gestion de l’hôtel
Hello Christopher, We are sorry you did not enjoy your recent stay with us. We are constantly working to improve each guest's experience with us and will use your comments to improve in the future. We hope you will give us another opportunity to provide a more satisfactory experience.
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par General Manager , Gestion de l’hôtel
We are sorry you did not enjoy your recent stay with us. We are constantly working to improve every guest's experience here, and we are sorry we did not meet your needs. We hope you will give us another opportunity in the future.
par un voyageur
Publié le 4 mars 2024 sur Expedia
This my 3 time staying is good place. Recommend
Commentaires de Gestion de l’hôtel
5 mars 2024 par General Manager , Gestion de l’hôtel
Thank you for your response Kritzia. We value your positive feedback, and I will share it with our team. We hope to see you back in the near future.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par General Manager , Gestion de l’hôtel
Thank You for your response. We are happy to see that you enjoyed your stay with us.
par un voyageur de RIVIERA BEACH
Publié le 19 févr. 2024 sur Expedia
This was my worst experience, I checked in on Feb 15/16, my flight was delayed and I didn’t checked in until 5 Am, one of the bed had blood on it, the bathroom and kitchen was dirty, it looked like they put us in a room that was not cleaned. Because we didn’t sleep and needed a place to sleep we stayed in the room until we woke up, then we complained to the GM. We had two reservations so we would check out from one and checked into the other was was a 2 bedroom, my goodness, this room the handle fell off the bedroom downstairs, the fire place didn’t work, then the lock on the main door stopped working, the front desk lady said they don’t have another room to put us in, they don’t have a new lock so the service guy would have to try and fix it, she could not do anything about the fireplace. We were locked out of the room in the snow for three hours with a child. Up until when we left the guy was still working on the lock. I must say Expedia held up to their word and relocated us. But never will I stay in this hotel again.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par General Manager , Gestion de l’hôtel
We are so sorry you did not enjoy your stay. We will take your comments and work to improve future guest experiences.
