Note fondée sur 220 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Expedia
The restroom title was broken. The under the bed was dirty I found a dirty sock
Commentaires de Gestion de l’hôtel
6 mars 2024 par Glenn, Gestion de l’hôtel
Good morning, Iliana. Thank you for taking the time to review your stay with us. I was disappointed to learn that your room was not in the expected condition upon your arrival. This feedback gives us the opportunity to review our processes with our housekeeping team and make sure that this experience is not experienced by our future guest. We hope to have the opportunity to see you in the future and provide you with a great experience.
par un voyageur
da 'ville
Publié le 24 févr. 2024 sur HotelsClean and quiet !
par un voyageur
Publié le 4 févr. 2024 sur Expedia
par un voyageur
Publié le 29 janv. 2024 sur Hotels
There was a boil water alert while we were there. Nothing the hotel could do. They did provide us with bottle water.
par un voyageur
Publié le 19 janv. 2024 sur Hotels
The cleaning people open our doors when we never checking out at 9 am . I had to go complain to the front counter. Last time we stay their in August we didn’t have hot water. We where told when we came back they are going to give us extra discount. The girl in front counter replied by saying” you already getting them cheap so why you complain.
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Glenn, Gestion de l’hôtel
Hello Gustavo,Thank you for taking the time to review your stay at our hotel. We deeply regret that you were disturbed before the proper check out time during your stay. I will be taking this opportunity to review with my housekeeping staff proper procedure for our departing guest. Also, I was greatly disappointed that you did not receive the proper attention when sharing your previous experience. Our expectation of our staff is at a much higher standard. I would love the opportunity to see you again and show that we have not only made corrections but value you a guest. Please reach out directly to management and allow us the opportunity to provide the experience that we expect for all of our guest. Thank you!
par un voyageur
Lies
Publié le 6 janv. 2024 sur HotelsI called ahead to verify a working hot tub. I was told yes, they had one and it works. Of course when I got there it was ice cold. Lying to guests just to get them to reserve a room is bad business.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Glenn , Gestion de l’hôtel
Hello Matthew,I apologize that you did not find our facilities in the condition you expected and were informed they would be available. Unfortunately, we are undergoing repairs to our hot tub at this time. I will take this opportunity to review with our team so that all guests are properly informed when inquiring about our hotel. Again, I apologize on behalf of our entire team that you were misinformed. Thank you,
par un voyageur
Publié le 27 déc. 2023 sur Expedia
par un voyageur
Publié le 15 déc. 2023 sur Expedia
par un voyageur
Publié le 2 déc. 2023 sur Expedia
par un voyageur
Publié le 21 nov. 2023 sur Expedia
