Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Baie C.
Très moyen comme hôtel
Publié le 15 mai 2018 sur ExpediaNous n’avons pas aimé cet hôtel, manque de classe à ne pas recommander
Commentaires de Gestion de l’hôtel
15 mai 2018 par Hotel Management, Gestion de l’hôtel
Thank you for being our guest. Your total satisfaction is always our top priority, and we are sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us.
Sincerely,
Hotel Management
par un voyageur
Publié le 8 mars 2024 sur Hotels
The accommodations were far from satisfactory. I had booked a room for three people expecting two double beds, as per the description, which implied that each bed could accommodate two individuals. However, upon arrival at the hotel, we discovered that the beds could only fit one person each, which contradicted the standard in the industry. Additionally, the rooms were not clean, the kitchen lacked utensils, plates, cups, a hairdryer, shampoo, and lotion, offering only two small soaps. Overall, the experience left me feeling discontent and cheated, as the overpriced accommodations failed to meet my expectations.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Maria, Thank you for taking the time to share your experience. Please accept our sincerest apologies for the issues you encountered, including the discrepancies with the bed and our cleaning oversights. Your feedback regarding the amenities and room description is valuable, and we will share these issues with our team to prevent similar occurrences in the future. We would like to point out that brand standards require us to keep kitchenware at the front desk, and we provide them for a small additional charge. We understand that our in-room amenities fell short of your expectations. We would love the opportunity to make things right and invite you to return in the future, where we can ensure a much-improved experience that aligns with the standards you should rightfully expect when choosing our hotel.Sincerely,Hotel Management
par un voyageur
Publié le 8 mars 2024 sur Hotels
par un voyageur
Publié le 29 févr. 2024 sur Hotels
The room was awful, dirty and smell bad
Commentaires de Gestion de l’hôtel
1 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Sylvia, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
par un voyageur
Great Value
Publié le 25 févr. 2024 sur HotelsI must say this was a great stay. The staff were very friendly and professional. I room was clean and bed comfortable and overall this was good value for money
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, We are pleased everything went great for you during your visit to our city, including the value of the stay. Knowing our clean and comfortable rooms give you a good night's sleep is nice. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management
par un voyageur
Publié le 19 févr. 2024 sur Expedia
There were roaches in the bathroom. Left 3 hours after arriving, did not even bother with deposit bc I felt like bugs were crawling on me
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Courtney, We sincerely apologize for the distressing experience during your visit to our hotel. It is disheartening to learn about the issue you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 18 févr. 2024 sur Expedia
The floors were nasty especially in the bathroom. I put towels down to cover the floor. I only stayed 1 nite. There was no way I would have stayed longer. Itz ok in sudden, passing thru or emergency situations. All I can think to say is "you get what you pay for, & spending less is not always better".
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Barbara, Thank you for staying with us and reviewing your experience. We sincerely apologize for the oversight in housekeeping during your stay. Ensuring our rooms meet the highest standards is our top priority, and we regret not meeting these expectations. We have addressed this issue with our housekeeping team and appreciate you bringing this to our attention. Thank you for your feedback, and we hope you will consider us again when you return to the area.Sincerely,Hotel Management
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Our room was reeking of smoke! The lady at the reception was super nice, she changed our room. The 2nd room smelt of food, but was ok! The shower was kind of broken got some warm water after a lot of adjusting. Wouldn’t recommend for families with kids.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Vidya, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
par un voyageur
Bad decision!
Publié le 16 févr. 2024 sur HotelsThis was the most disgusting hotel I’ve stayed in. The trash literally everywhere on premises. The room … oh lord. It smelled like musk, dirty booty and mildew. Can’t take a shower w/o it backing up. The bath tub was a wreck, cracked tub/chipped paint/mildew stains. Cops were there twice, for whatever reason. The linen was looked dirty and smelled like it didn’t dry all the way. We reserved the handicap accessible room two weeks prior and upon arrival they had given it out. The window screen was bent all to hell and the one window lock was busted. Super creepy area, don’t stay here if you’re a female alone! Not safe.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for staying at our hotel and sharing your comments. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
par un voyageur
Publié le 16 févr. 2024 sur Expedia
I enjoyed my stay. They only have coffee and muffins in the morning.
