Note fondée sur 434 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mars 2024
The property was clean and the bed was comfortable. The staff was friendly, though busy and somewhat preoccupied. The parking situation is problematic and inadequate. We arrived late from an event at the Koger Center and there were NO parking places on site. The parking spaces were full and the overflow parked in every nook available. The handicap spaces were full with cars without tags, which was even more frustrating because we actually have a handicap tag and needed one. Their off-site parking is a block away in a garage. The front desk clerk told us to park on the street, though there were meters. She said the city allowed it, but we moved the car early morning, just in case. She also said that she suggested parking in the street because we are older and had a handicap tag. If we had been younger, she would have sent us straight to the parking garage. We were charged $14 for parking. The blackout shades are necessary due to the bright lights from neighboring buildings that light up the room at night. They need to toss the alarm clocks as ours went off in the middle of the night and I couldn't figure out how to turn it off except to unplug it. Everything else was fine, good breakfast, clean and comfortable room, great location, relatively reasonable price.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Tim Lowe, Gestion de l’hôtel
Thank you for sharing your experience. My sincere apologies for the inconveniences. I will have my staff do a better job of monitoring the parking lot. Again, my sincere apologies and thank you.
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par Tim Lowe, Gestion de l’hôtel
Thanks for a great score and choosing to stay with us!
par un voyageur
Great Hotel & Staff
Publié le 28 févr. 2024 sur HotelsWe were so impressed by the staff at HI. They went above and beyond to resolve a minor issue. Everyone we encountered were so nice and helpful.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Tim Lowe, Gestion de l’hôtel
Thank you for your kind words. We appreciate you providing feedback. Also, thanks for choosing to stay with us.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Tim Lowe, Gestion de l’hôtel
Thanks for an outstanding score!
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Tim Lowe, Gestion de l’hôtel
Thanks for a great score!
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Hotel was great, big room and very clean. Limited seating for breakfast and garbage was over flowing at breakfast area.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Tim Lowe, Gestion de l’hôtel
Thank you for providing your feedback. We will continue to seek improvement.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The place is fairly new and well maintained except the dryer broke on us and we were left with a load of wet clothes we had to hang around our room to dry. My other con is that at night the parking lot fills up. We got back from dinner and there was nowhere to park. We had to wait for one of the staff to leave so we could take their spot.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Tim Lowe, Gestion de l’hôtel
Thanks for sharing your experience. We appreciate you choosing to stay with us!
par un voyageur
Great place to stay
Publié le 25 févr. 2024 sur HotelsExcellent place to stay. Very close to many restaurants and events. I would definitely stay there again. Very convenient
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Tim Lowe, Gestion de l’hôtel
Awesome! Thanks for choosing us!
par un voyageur
Publié le 24 févr. 2024 sur Expedia
This was my first time staying there. We came into town for a concert and was able to walk to Colonial Life Arena from the hotel. I enjoyed my stay there and will definitely stay again.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Tim Lowe, Gestion de l’hôtel
Thanks for choosing to share your experience. We appreciate you staying to us.
par un voyageur de Union
Publié le 19 févr. 2024
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Tim Lowe, Gestion de l’hôtel
Thanks for sharing your experience. I would like to discuss with you at your earliest convenience.
