Note fondée sur 267 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 mars 2019 sur Hotels
par un voyageur
Staff went above and beyond
Publié le 2 mars 2024 sur HotelsThe sweet lady at the front desk went above and beyond for us! She was so awesome!
The room was clean and comfortable!
10/10 recommend!
Commentaires de Gestion de l’hôtel
2 mars 2024 par General Manager, Gestion de l’hôtel
We are glad you enjoyed your stay, Thank you!!See you soon!!
par un voyageur
One night stay
Publié le 25 févr. 2024 sur HotelsCheckout and checkout was amazing. Hostess was gracious, welcoming, and attentive to our needs.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Diane,Thank you for your feedback! We're thrilled to hear that your check-in and check-out experience was amazing and that our hostess was gracious, welcoming, and attentive to your needs. Providing excellent service is our priority, and we're delighted that we exceeded your expectations. We hope to welcome you back for another fantastic stay in the future!Sincerely, Valeska SummervilleGeneral Manager
par un voyageur
Publié le 19 févr. 2024 sur Expedia
It was perfect everything was clean smelled nice breakfast was really good!
Only thing was our mattress on one side had a sink hole lol
Commentaires de Gestion de l’hôtel
20 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Treasa,Thank you for sharing your feedback and for rating your stay. We're pleased to hear that you found everything to be perfect, including the cleanliness, breakfast, and pleasant smell. However, we apologize for the issue with the mattress on one side. Your comment will be shared with our team to ensure we address any maintenance concerns promptly. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even better experience in the future!Sincerely, Valeska SummervilleGeneral Manager
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Vanessa,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Valeska SummervilleGeneral Manager
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Nastiest hotel in the city and ran by thieves. My Apple Watch was stolen while I went to a funeral, how pathetic. The trash was left overflowing and the towels smelled like urine. Housekeeping didn’t do anything but scope out room to steal. Seems to be a scheme they are all on. I would stay away from here if you have anything of value. I also got Covid! I’m sure that also same from the dirty room! The only reason I came in town was for a funeral, left with Covid and had my watch stolen. 0/10 recommend.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Brittany,We're deeply concerned by your feedback. Our hotel maintains strict standards of integrity and cleanliness, and we take allegations of theft very seriously. We will conduct a thorough investigation into your claim. We regret any inconvenience and assure you that your concerns are taken seriously. Sincerely, Valeska SummervilleGeneral Manager
par un voyageur
Great stay!
Publié le 27 janv. 2024 sur HotelsGreat stay! Thank you!
Commentaires de Gestion de l’hôtel
28 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Kelli,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you had a great stay with us. Your satisfaction is our priority, and we truly appreciate your positive feedback. We look forward to welcoming you back again soon!Sincerely, Valeska SummervilleGeneral Manager
par un voyageur
Publié le 23 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Margaret,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Valeska SummervilleGeneral Manager
par un voyageur
Publié le 14 janv. 2024 sur Expedia
We have stayed at several hotels in Columbus while visiting family at the Air Force Base. This was the filthiest hotel we have stayed at in the Columbus area. The first room they assigned us to was dirty and the television didn't work. They moved us to another room and it was dirty also. We were exhausted and made the best of it. We won't be back.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Shayne,We sincerely regret the cleanliness issues you encountered during your stay. Your feedback is important, and we are actively addressing these concerns to ensure improvements. We appreciate your honesty and apologize for any inconvenience caused. We hope to have the chance to provide a more satisfactory experience in the future.Sincerely, Valeska SummervilleGeneral Manager
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Elisa,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Valeska SummervilleGeneral Manager
