Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 mars 2024 sur Expedia
It was ok, first room was unacceptable.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
par un voyageur
Publié le 7 mars 2024 sur Expedia
The owner doesn’t seem interested in returning customers just flipping rooms for the night.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
par un voyageur
Publié le 6 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Probably the nicest Motel 6 I have stayed in. Room was clean and interior was nice. Good selection of food surrounding the area as well. Highly recommend!
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Appreciate your rating and review. Receiving an astonishing 5-star rating and review is a real victory for our hotel. We get inspired by the great feedback and comments we receive from the guests like you! Our Team hopes to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
par un voyageur
Publié le 20 févr. 2024 sur Hotels
They didn’t clean in 5 day we stay I had to ask for towels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Staff was nice and helpful but the room was infested with cockroaches, it’s a shame that the hotel is in a nice area with a lot of places around but the cockroaches are a big NO to stay in there.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I appreciate your positive feedback about the staff's friendliness and helpfulness. However, I'm genuinely sorry to hear about the issue with cockroaches in your room. We take such matters seriously and are actively addressing the situation to ensure a more pleasant experience for our guests. Thank you for bringing it to our attention, and we hope to have the opportunity to make it right in the future.
par un voyageur
good clerk
Publié le 5 févr. 2024 sur HotelsStaff clerk was very friendly and helpful with my stay
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. Receiving compliments for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
par un voyageur
Publié le 2 févr. 2024 sur Expedia
the first room we got smelled smoky. There was no coffee in the morning until the staff made it.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate your 4-star rating and thoughtful feedback. We apologize for the initial inconvenience with the smoky odor and thank you for your patience. It's reassuring that our staff promptly addressed the coffee situation. Your insights are valuable for our improvement, and we look forward to the opportunity to welcome you back for an enhanced experience.
par un voyageur
Publié le 1 févr. 2024 sur Expedia
I needed a place to refresh and rest, before going to work that night. I checked in @2ish and left 4 hrs later. I was given a room that didn't seem ready for use, mini fridge was in the middle of floor seemed like it was being worked on. I didn’t care too much to tell the clerk , since I was only going to be there a few hours . I was extremely tired, I showered , took a nap and when I woke up @6 pm to get ready for work. I was disgusted to see roaches!!! this room was infested with roaches . There were roaches on the floor, walls , ceilings. I also noticed that there was BLOOD STAINS ON THE SHEETS. I took pictures and told the clerk how unacceptable this was… she was kind and apologized gave me the general managers name and number . Mr. Eddie . Mr. Eddie was the person who gave me that room to begin with!!! Long story short … I don’t recommend this property!
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
