Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Ms. Trang Hoang - Guest Experience Manager, Gestion de l’hôtel
Dear Ms. Shu Chuan, Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon.Sincerely,Ms. Trang Hoang - Guest Experience Manager
par un voyageur
Publié le 6 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 juin 2023 par Chris Huwng, Gestion de l’hôtel
Dear Mr. Truong,Meliá Vinpearl Cua Hoi beach resort extends warm wishes. Thank you so much for picking us up for your stay. We very much apologize that some aspects did not meet your expectations.We value each and every guest's feedback in order to improve our services. We look forward to having you back at our resort once more. We could do better to increase your experience with us.Best regards.Chirs Huwng - Front Office Manager
par un voyageur
Blood on bed sheet
Publié le 18 mai 2023 sur HotelsCommentaires de Gestion de l’hôtel
25 mai 2023 par TuMinhHung, Gestion de l’hôtel
Dear Mr. Dan Trinh,Warm greetings from Melia Vinpearl Cua Hoi beach resort.We value your constructive feedback. We also regret your earlier stay, as several locations did not match your expectations. Your feedback has been distributed to our whole staff in order to improve our service.Have a wonderful day. We are always delighted to welcome you return.Best wishes,Chris Huwng - FOM
par un voyageur
Food needs improvement
Publié le 12 avr. 2023 sur HotelsI don’t recommend eating here
Commentaires de Gestion de l’hôtel
21 avr. 2023 par Melia Vinpearl Cua Hoi Beach Resort, Gestion de l’hôtel
Dear Mr. Scherer Timothy Wayne,Thank you for your feedback regarding our food. We apologize that our food did not meet your expectations and we take your feedback seriously.We would appreciate if you could provide more specific details about your experience, such as what specifically you didn't like about the food as well as any suggestions that you feel would improve your experience. This information will help us better understand where we need to improve and how we can enhance the overall dining experience for our guests.Please do not hesitate to contact us directly if you would like to discuss this further. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Kind regards,Ms Anh Trang - Guest Experience Manager
par un voyageur
Lovely!
Publié le 4 mai 2021 sur HotelsAs always it was a lovely stay at Cua Hoi, all of the staff were friendly and very attentive. Although, I should reserve extra praise for Mr Robin (Hieu) the food/beverages manager and one of his supervisors Phuong who always make my stay there amazing, just like being at home.
Commentaires de Gestion de l’hôtel
29 mai 2021 par Nguyen Bao Giang, Gestion de l’hôtel
Dear Guest,
Warm greetings from Vinpearl Discovery Cua Hoi and thank you for taking time to share your experience.
It is our pleasure to know that you had an enjoyable time at our resort because to bring a happiness and a satisfaction to guests are our important priority. We will surely share your review with whole team that our staff and managers are going to get more motivation to work hard and well.
Many thanks again, we are at your service to provide anything you need and hope you will return again soon.
Warm Regards,
Hotel Management Team
par un voyageur
Lovely!
Publié le 4 mai 2021 sur HotelsAs always it was a lovely stay at Cua Hoi, all of the staff were friendly and very attentive. Although, I should reserve extra praise for Mr Robin (Hieu) the food/beverages manager and one of his supervisors Phuong who always make my stay there amazing, just like being at home.
Commentaires de Gestion de l’hôtel
30 mai 2021 par Nguyen Bao Giang, Gestion de l’hôtel
Dear Guest ,
Warm greetings from Vinpearl Discovery Cua Hoi and thank you for taking time to share your experience.
It is our pleasure to know that you had an enjoyable time at our resort because to bring a happiness and a satisfaction to guests are our important priority. We will surely share your review with whole team that our staff and managers are going to get more motivation to work hard and well.
Many thanks again, we are at your service to provide anything you need and hope you will return again soon.
Warm Regards,
Hotel Management Team
par un voyageur
Publié le 5 janv. 2021 sur Expedia
Commentaires de Gestion de l’hôtel
13 janv. 2021 par Nguyen Bao Giang, Gestion de l’hôtel
Dear Value Guest,
Thank you so much for choosing to stay at Vinpearl Discovery Cua Hoi, and sharing this great review. It was indeed our pleasure to host you at our hotel. I am delighted to learn that you have had a great experience we are also happy to hear that you loved everything.
Your great staying experience has definitely been shared with the team. I believe that our team is happy to make your stay wonderful as same as you were happy to stay with us.
Warm Regards,
Hotel Management Team
par un voyageur
Another great stay here...
Publié le 10 oct. 2020 sur HotelsThis resort is very close to my house, so I visit it quite frequently. The rooms are always very clean and homely and luckily this time we got a free upgrade due to my frequent bookings.
I chose the full board option and the food was excellent, both the set menu and the buffet had some tasty dishes.
The service here is excellent as well, in particular Hieu (Robin) was very helpful and attended to our every need. He is a perfect example of how to treat customers and understands what good customer service is.
Commentaires de Gestion de l’hôtel
30 oct. 2020 par Hotel Management Team, Gestion de l’hôtel
Dear Mr.Robert,
Warmest greetings from Vinpearl Discovery Cua Hoi!
I would like to take this opportunity to thank you for staying with us and your kind review. It is always great to learn how much our guests enjoy their stay and feel comfortable with our facilities. We have personally passed on your kind words to Mr.Robin to let him know that their efforts have been recognized by our guests as this will encourage them to strive further in creating a memorable experience to all our guests.
On behalf of the team, we look forward to welcoming you back to the warmth and hospitality of the Vinpearl Discovery Cua Hoi.
Thanks and warmest regards!
par un voyageur
Welcome break
Publié le 18 nov. 2019 sur HotelsLovely place to relax a take a break for a few days during our travels.
par un voyageur
Excellent hotel and excellent staff
Publié le 4 oct. 2019 sur HotelsI’m writing in response to my recent stay at Vinpearl Discovery Cua Hoi, Nghe An.
I have stayed there many times previously and it’s alway delivers great customer service within a 5 Star setting. However, this time I feel like I should email about the excellent customer service received by one member of staff in particular. I had made a personal connection with him on my previous stays, his name is Robin (Hieu), he is the Food and Beverages Manager at Vinpearl Cua Hoi.
This time I stayed at the hotel 15/09-16/09 and I had a special request for Mr Hieu because I was planning on proposing to my girlfriend. I asked him to try to provide a special meal for us and he delivered a spectacular occasion for us. We were seated outside, on the table were rose petals and the table was surrounded by a heart made of lights. The food was excellent and the meal was perfect. He went to a lot of effort for this and I want to make sure he is rewarded. He clearly knows how to provide excellent customer service and seems to enjoy making people smile by making their stay as comfortable as possible. I think this man really has what it takes to be a high level manager in your company, you should consider him for promotion immediately!
