Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 nov. 2019 sur Hotels
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Customer Service, Gestion de l’hôtel
Jancee, it's fantastic to know you enjoyed your time at DoubleTree Suites by Hilton Hotel Doheny Beach - Dana Point! We truly value your positive feedback and we're thrilled to be your choice for hospitality. Looking forward to the opportunity to welcome you back in the future!
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 mars 2024 par Customer Service, Gestion de l’hôtel
Izaba, thank you for taking the time to leave a rating. As we continually strive to improve our guest experiences, we welcome all feedback. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Service, Gestion de l’hôtel
Jaidyn, we're thrilled to see that you had a great stay at the DoubleTree Suites by Hilton Hotel Doheny Beach - Dana Point. We hope the scenic beach views and comfortable accommodations contributed to your 5-star experience. We look forward to the pleasure of welcoming you back soon.
par un voyageur
We were expecting a little bit more
Publié le 25 févr. 2024 sur HotelsHotel personnel was very friendly. The hotel was conveniently located near PCH and I-5 and next to the beach. One issue was that the hotel seems a little old and is going through renovations. A/C in our room was not working properly. It was too warm through the night. We reported this issue to the front desk, but nothing was done about it. Beds were average, although the rooms were very clean. Parking was also free and easy to reach.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Service, Gestion de l’hôtel
We value your feedback and glad that you appreciated our attentive team and prime location. It's concerning that your room's temperature control didn't meet expectations. We strive to address all reported matters promptly and regret if this wasn't the case. Regarding the renovations, they aim to enhance our guests' overall comfort. As for the bedding, we're continuously exploring options to provide a sleep experience that appeals to all guests. Your comments about our cleanliness standards and convenient parking are encouraging. We hope for another chance to ensure a more satisfying experience.
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Customer Service, Gestion de l’hôtel
Jeannine, it's wonderful to hear that your stay at DoubleTree Suites by Hilton Hotel Doheny Beach - Dana Point was so enjoyable. We thank you for the 5-star rating and hope to welcome you back on your next visit. Safe travels!
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Room was dirty, sheets with stains bathroom shower with soap from previous guest
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Customer Service, Gestion de l’hôtel
Cinny, it's regretful to hear about the cleanliness concerns you've raised. Please know it is our team members' aim to provide a clean and comfortable experience for all our guests. Your feedback is valuable and will be shared with our housekeeping team for review. We hope to have the chance to earn back your confidence in the future.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Customer Service, Gestion de l’hôtel
Kamden, we appreciate your rating and take your feedback seriously. We strive to provide a top-notch experience for each and every guest and we're committed to improving wherever needed. We hope to have the chance to enhance your experience during future visits.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Customer Service, Gestion de l’hôtel
Alejandro, it's fantastic to see such a top-notch rating for DoubleTree Suites by Hilton Hotel Doheny Beach - Dana Point! We're thrilled we could provide an experience that met your expectations. We hope you'll return for future stays.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Customer Service, Gestion de l’hôtel
Thanks for the great rating, Arnold!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting DoubleTree Suites by Hilton Hotel Doheny Beach - Dana Point soon, we'd love to have you back!
