Note fondée sur 759 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un arrêt pour une nuIt
Publié le 6 sept. 2018 sur HotelsPrès de l'autoroute cet hôtel est parfait pour un arrêt d'une nuIt. Par contre le petit déjeuner est vraiment Pour emporter. Café, barre tendre et muffin pré-emballé. La Chambre est confortable.
Commentaires de Gestion de l’hôtel
7 sept. 2018 par Hotel Management , Gestion de l’hôtel
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodation. We value your feedback and look forward to welcoming you back soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 19 févr. 2024 sur Expedia
I booked for a room when it said they had 4 available, just to end up not having one. I had to get another room, from another location and i have to wait 3 days to get the payment back, when it took 2 seconds to take out.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Melvin, Thank you for taking the time to share your comments. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope we have the opportunity to make it up to you on a future visit. Sincerely,Hotel Management
par un voyageur
Publié le 19 févr. 2024 sur Hotels
The toilet stayed clogged the whole way 3 days we stayed. Had to go to front desk to get toilet paper, towels, shampoo, everything ! And there was no remote. Had to go get that too! Will never stay there again
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Peggy, Thank you for your review. We regret to learn of the issues that impacted your stay. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. Also, we sincerely regret to learn about the maintenance issues you faced in your bathroom. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to ensure our guests' comfort and satisfaction. Thank you for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
par un voyageur
1st night travels to Dayton
Publié le 13 févr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
15 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Dale, Thank you for taking the time to share your feedback with us. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Worst hotel/stay I have every experienced in my life. 3rd floor was under construction, with paint smell everywhere, and power tools constantly being used during the day. The elevator looks more like a cargo elevator, elevator floor was all chewed up, TV/internet service was awful, having to endure hours of loading screens when using the internet. I was not even able to work from this location due the quality of their internet. I will never purchase a room through Expedia again, it's more than obvious you all had no idea what I was walking into...the whole place smelled like Weed, people smoking it all over the properly. I was embarrassed to have had my fiance stay their with me.
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Jason, We sincerely apologize for your unacceptable experience during your stay. Your feedback regarding the ongoing construction, elevator condition, internet service, and odor issues is deeply concerning. We understand the importance of providing our guests with a comfortable and enjoyable stay and regret that we fell short of meeting your expectations. We take your comments seriously and will address these issues promptly to ensure improvements are made. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
par un voyageur
Publié le 10 févr. 2024 sur Expedia
Was dirty and smelly. Smoke detector in room was hanging down with wires exposed
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Cathie, We apologize for the unacceptable conditions you encountered during your stay. Your feedback about the cleanliness, odor, and safety concerns with the smoke detector is deeply concerning. We take these matters seriously and will address them immediately with our team to ensure that our rooms meet the highest cleanliness and safety standards. Your comfort and well-being are our top priorities, and we regret that we fell short of meeting your expectations. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
par un voyageur
Publié le 8 févr. 2024 sur Expedia
par un voyageur
Publié le 23 janv. 2024 sur Expedia
par un voyageur
Terrified
Publié le 26 déc. 2023 sur HotelsMany vagrants and homeless stay here. Parking lot was littered with broken liquor bottles and beer bottles. Room smelled so stringent with cleaner that my eyes watered and I had to open the windows ( which when opened, the weather stripping was dangling). I will never stay here again and strongly advise you don’t either!
Commentaires de Gestion de l’hôtel
28 déc. 2023 par Hotel Management, Gestion de l’hôtel
Dear Melanie, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
par un voyageur
Publié le 24 déc. 2023 sur Expedia
