Note fondée sur 44 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Accueil très sympathique
Publié le 5 juin 2023 sur Hotelspar un voyageur
Publié le 27 févr. 2024 sur Expedia
Everything was great 👍
Commentaires de Gestion de l’hôtel
15 mars 2024 par GM, Gestion de l’hôtel
Thank you very much for your feedback. I am glad you enjoyed your stay. We appreciate you staying with us and providing your feedback.
par un voyageur
Publié le 25 janv. 2024 sur Expedia
👍
Commentaires de Gestion de l’hôtel
15 mars 2024 par GM, Gestion de l’hôtel
Thank you for your feedback. I am glad you enjoyed your stay. we look forward to seeing you again.
par un voyageur
Publié le 23 janv. 2024 sur Expedia
Old and dirty
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Manager, Gestion de l’hôtel
Thank you for sharing your feedback with us. We truly value your input and apologize for any inconvenience you experienced during your recent stay.At Ecolodge, we are committed to providing our guests with exceptional experiences, and we regret that we fell short of your expectations on this occasion. We understand your concerns regarding the condition of our facilities, and we want to assure you that we are actively addressing them.Please know that we are currently undergoing extensive renovations throughout the property to enhance our guests' comfort and satisfaction. These renovations include updates to our rooms, common areas, and amenities to ensure that they meet the highest standards of cleanliness, comfort, and modernity.While we recognize that your experience may not have been reflective of the level of quality we strive to provide, we hope that you will consider returning to experience the improvements firsthand. Your feedback is invaluable to us as we work to continually improve our offerings and provide memorable stays for all of our guests.Once again, we apologize for any inconvenience you experienced and thank you for your understanding and patience during this transitional period. We look forward to the opportunity to welcome you back and exceed your expectations in the future.
par un voyageur
Publié le 14 janv. 2024
The first room assigned to me was filthy, smells of accumulated dirt and moisture, towels were dirty, hair was found in the bathtub and ice bucket, dest chair had a film of dust , edges throughout the room had a layer of accumulated dust, chair and carpet had major stains to which i would not even allow my dog sit on if she had gone. second room was better however it was furniture was dusty, carpet and rug has stains, walls were half way painted some parts were patched up with stucco not painted , the smell was not as bad however i had to spray everything down with lysol to cut some of the stench out
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Manager , Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations.Please be assured that we have taken your comments seriously and have addressed the issues you mentioned with our housekeeping and maintenance teams. We are committed to ensuring that all of our rooms are clean, well-maintained, and free of any unpleasant odors. Your feedback serves as a valuable tool for us to improve our services and facilities, and we appreciate your honesty in bringing these matters to our attention.We are glad to hear that your second room was an improvement, although we understand that it still did not meet your expectations. Rest assured, we will continue to work diligently to ensure that all of our rooms meet the high standards of cleanliness and comfort that our guests expect and deserve.Once again, we apologize for any inconvenience you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
par un voyageur
Publié le 12 janv. 2024 sur Expedia
...
par un voyageur
Publié le 8 janv. 2024 sur Expedia
par un voyageur
Publié le 3 janv. 2024 sur Expedia
par un voyageur
Publié le 22 déc. 2023 sur Expedia
par un voyageur
Publié le 21 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 déc. 2023 par GM, Gestion de l’hôtel
We appreciate your business and look forward to serving you again. Thank you.
